Top 127628 Premier Jobs

Technical Support Engineer 3, Premier - San Francisco
Datadog —San Francisco, CA
- $96,000 - $141,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Mentoring
- Senior level
- Employee stock purchase plan
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Analyst I
Microbac —Nashville, TN
- $17 - $24 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Wellness program
- Paid holidays
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Live - In Caregiver
Senior Helpers - Yardley —Yardley, PA
- $225 a day
- Part-time
- Entry level
- Paid training
- Mileage reimbursement
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Data Entry Keyer
Elevators Interiors —Phoenix, AZ
- $70,989 - $80,989 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
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Talent Community
ConceiveAbilities —Remote
- $0 a year
- Full-time
- Remote
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Graphic Artist
Unrivaled Teamwear —Remote
- From $18.75 an hour
- Overtime
- Remote
- Mid-level
- Experience equivalent to degree accepted
- Computer skills
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14d
Customer Support Specialist, Shopbop
Bop LLC - A95 —Remote
- $15 - $23 an hour
- Weekends as needed
- Remote
- Computer literacy
- Basic math
- Mid-level
- Employee assistance program
- 401(k) matching
Online Academic Tutor – All Subjects (Remote)
Novastar Prep Tutoring —Remote
- $25 - $35 an hour
- Choose your own hours
- Remote
- Background check
- Computer literacy
- Public speaking
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Entry Level Android Developer
Adidev Technologies Inc —San Francisco, CA
- $30 - $40 an hour
- Full-time
- In-person
- 1 year
- Leadership
- Relocation assistance
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10d
Remote Client Support Agent - San Antonio, TX
OneTouch Direct —San Antonio, TX
- $26,000 - $30,000 a year
- Overtime
- Remote
- Analysis skills
- Continuous improvement
- 1 year
- Paid training
- Health insurance
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10d
Processing Manager
Premier Mortgage Associates —Remote
- $95,000 - $110,000 a year
- Overtime
- Remote
- 5 years
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
MD Mentor (Part-Time)
Prepory Coaching Group LLC —Remote
- $30 an hour
- Choose your own hours
- Remote
- School experience
- High school
- Research
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Hopper
Guesthop —California
- Remote
- Customer service
- Residential
- Entry level
Remote Appointment Setter - Full Time - Portrait Studio
Park Hill Portraits —Dallas, TX
- $5,000 - $7,000 a month
- Full-time
- Remote
- Communication skills
- Entry level
Quick Apply
Freelance Video Producer
Filmless —New York, NY
- Contract
- Remote
- 5 years
- Research
- Senior level
- Work from home
Quick Apply
Entry -Mid Android Developer
Adidev Technologies Inc —Jersey City, NJ
- $30 - $40 an hour
- Full-time
- Mid-level
- In-person
- 1 year
- Relocation assistance
Quick Apply
Safety Professional ($38.00 - $55.00/hour)
Medcor Inc —Remote
- $38 - $55 an hour
- Multiple hires
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Technical Writer
Synergy BIS —Remote
- $55,000 - $75,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
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10d
Onboarding Coordinator
RCX Sports —Remote
- $50,000 - $52,000 a year
- Weekends as needed
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply

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Technical Support Engineer 3, Premier - San Francisco

Datadog -
San Francisco, CA

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Job Details

$96,000 - $141,000 a year

Benefits

Employee stock purchase plan
RSU

Qualifications

Customer communication

Full Job Description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Technical Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog's Premier customers not only via standard technical support channels, but also get involved via cadence calls, business reviews, and side projects. You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

Respond to Premier customer requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
Develop relationships with our Premier customers, working hand-in-hand to understand their specific environment
Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations
Handle urgent escalation requests that may result in customer-facing troubleshooting calls, and internal or external incident management
Build subject matter expertise in many Datadog product areas
Autonomously troubleshoot complex and/or high-priority customer issues without guidance
Drive product and engineering conversations based on needs, use cases, and problems learned during client interactions
Provide mentorship to junior members of the team and serve as their escalation partner
Participate in routine health check meetings with Premier customers
Build out and improve documentation and knowledge base articles for a variety of technologies

Who You Are:

Experienced in multi-channel technical support at a PaaS, IaaS or SaaS company (5+ years of related experience)
A problem-solver with experience in programming, Linux and networks. Cloud technology experience is preferred.
Self-motivated, detail-attentive, with a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A decision maker but knows when the decision should be escalated
Have been in a Premium/Enterprise technical support role previously
Knowledgeable of current infrastructure, monitoring solutions and technologies
Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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Technical Support Engineer 3, Premier - San Francisco

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