Top 3 Prosoft technology group Jobs

Help Desk Support - Top Secret
PROSOFT —Portsmouth, VA
- $65,000 - $68,000 a year
- Overnight shift
- Microsoft Outlook
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician - Overnight - Top Secret
PROSOFT —Portsmouth, VA
- $65,000 - $68,000 a year
- Overnight shift
- Microsoft Outlook
- Computer Science
- Mid-level
Quick Apply
6d
Control Systems Engineer
W-Industries of Texas, LLC —Baton Rouge, LA
- Bachelor of Science
- Mid-level
- Windows
- Health savings account
- AD&D insurance
Quick Apply

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Help Desk Support - Top Secret

PROSOFT -
Portsmouth, VA

Quick Apply

Job Details

Full-time
$65,000 - $68,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Telecommunications network troubleshooting
Top Secret Clearance
Customer communication
Computer Science
Computer hardware
Networking equipment (troubleshooting support)
IT
Associate's degree
CompTIA Security+
Help desk
Information Technology

Full Job Description

Job Overview
The Computer User Support Specialist shall work to provide Tier III user support for Network and System assets. They will be responsible to:

a. Provide desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms.

b. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.

c. Utilize remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues.

d. Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.

e. Perform user account management within Active Directory, including user provisioning, group policy administration, and access control configuration.

f. Demonstrate awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures.

g. Maintain compliance with role-based access control (RBAC) and acceptable use policies.

h. Exhibit strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments.

i. Participate in or support shift-based or on-call operational schedules, as required.

j. Support remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices.

Qualifications:

Minimum of four (4) or more years of experience for Tier III roles in advanced support functions such as system access management, endpoint administration, or incident response. KSAs include:

· Basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.

Education:

Associate Degree in Information Technology, Computer Science, or a related field. A Bachelor’s degree in Information Technology or a closely related discipline is preferred.

Certifications:

Active Security + CE or higher

Job Type: Full-time

Pay: $65,000.00 - $68,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Experience:

Help desk: 4 years (Required)

License/Certification:

CompTIA Security+ (Required)

Security clearance:

Top Secret (Required)

Shift availability:

Overnight Shift (Required)

Ability to Commute:

Portsmouth, VA 23705 (Required)

Work Location: In person

Quick Apply

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prosoft technology group jobs

Help Desk Support - Top Secret

Help Desk Technician - Overnight - Top Secret

Control Systems Engineer

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