Position Title: Construction Technician
Union: CWA 7670
Last day for internals 5/21/2026
Base Salary: $19.76 to $41.09 hourly DOE
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth, and education reimbursement programs.
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
Our Company Values:
Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
-
Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
-
Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
-
Earning Your Trust: We build trust through clear, honest, human communication.
Job Summary
The Construction Technician is responsible for initiating and building customer relationships, while providing technical solutions through our products and services. As brand ambassadors of Ziply Fiber within our communities, this position will bring excellent customer service and technical expertise to resolve telecommunication issues.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
Installation, Repair, and Service Delivery
Utilize test equipment to install products and isolate trouble effectively.
Support, install, and repair company products by providing Ziply Fiber services.
Install and maintain inside wiring for residential/business broadband (HSI/Video) service.
Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment.
Effectively use Ziply Fiber’s internal programs and dispatch programs to complete assignments.
Fiber Construction, Splicing, and Testing
Perform single fusion and mass fusion splicing on high-count fiber optic cables (24-ribbon and above) in outside plant environments.
Prep, splice, and maintain fiber optic cables in aerial, underground, and indoor settings.
Utilize OTDR, Power Meters, and VFL to test fiber, troubleshoot, and identify network issues.
Network Maintenance, Documentation, and Safety
Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables.
Read and interpret Outside Plant drawings.
Read, create, and maintain splicing schematics, blueprints, and engineering documents.
Perform mid-sheath entries, bond and ground fibers, and maintain existing plant.
Adhere to OSHA, NESC, and NEC safety standards, including in-vehicle safety and work zone setups.
Respond to network outages (24/7 on-call capability).
Other Duties
Performs other duties as required to support the business and evolving organization
Required Qualifications:
High school diploma or equivalent.
Minimum of one (1) year of proven experience in outside plant fiber splicing.
Experience with Fiber Optic construction and maintenance, transmission/noise isolation, sealed plant repair, and/or operation of all types of heavy equipment.
Additional equipment certification/licensing/experience is preferred (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.)
Demonstrated knowledge of all types of splicing activity, cable, and safety test equipment and/or use of all types of cable construction equipment.
Basic AC/DC Theory
Good safety record
Knowledge in First Aid & CPR
Proven expertise in mass fusion (ribbon) splicing and Core Alignment Single Fiber Splicers
Ability to read/interpret construction prints and fiber splicing diagrams.
Possession of a valid CDL driver’s license is required.
Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
Must complete a pre-employment drug screening.
Preferred Qualifications:
Five (5) years of experience in telecommunications installation and maintenance.
Additional equipment certification/licensing/experience (i.e., Nortel, DMS10, ADTRAN, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.)
Possession of a valid CDL driver’s license is preferred.
Knowledge, Skills, and Abilities:
Ability to climb, work aloft, and in close spaces.
Ability to remain calm in high stress situations and demonstrate good judgment.
Ability to maintain strong communication with customers and different personalities.
- 6+ months of sales and/or customer service experience – OR – current or prior military service
- Must have access to reliable transportation
- Must be enthusiastic, persuasive, persistent, and have the ability to handle rejection in the selling process well
