Top 150 Ranger technical resources us Jobs

Workforce Management Manager, Sales Agent Contact Center (Hybrid)
Globe Life And Accident Insurance Company —McKinney, TX
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Radiology Tech
Medical City Arlington —Arlington, TX
- Full-time
- Surgery
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Lead CT Technologist-Radiology Technologist
Medical City Arlington —Arlington, TX
- Full-time
- Mid-level
- Neurology
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Radiology Technologist
Medical City Arlington —Arlington, TX
- Full-time
- Mid-level
- Neurology
- Trade school
- Employee stock purchase plan
- Disability insurance
Quick Apply
Radiology Technologist
Medical City Arlington —Arlington, TX
- Weekends only
- No experience needed
- Neurology
- Trade school
- Employee stock purchase plan
- Disability insurance
Quick Apply
Radiology Technologist
Medical City Arlington —Arlington, TX
- 8 hour shift
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Communications Technician II (Technical Services Unit)
County of Orange —Orange County, CA
- $71,739.20 - $96,595.20 a year
- Full-time
- Background check
- Mid-level
- Math
Technical Professional Temp- Open Space Ranger (20743002)
City of San Rafael —San Francisco Bay Area, CA
- $45.00 - $69.18 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid sick time
Senior Communications Technician
County of Orange —Orange County, CA
- $75,712.00 - $102,065.60 a year
- Full-time
- Background check
- 5 years
- Forklift
Technical Professional Temp
City of San Rafael —San Rafael, CA
- $45.00 - $69.18 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid sick time
Administrative Specialist - Ranger Prime Project
Quantum Space —Rockville, MD
- $50,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Opportunities for advancement
Quick Apply
Senior Program Manager
Quantum Space —Rockville, MD
- $180,000 - $225,000 a year
- 7 years
- Senior level
- Commercial
- Health savings account
- Health insurance
Quick Apply
Supervising Communications Technician
County of Orange —Orange County, CA
- $88,982.40 - $119,704.00 a year
- Full-time
- Background check
- Hospital
- System design
Lead Ranger
SHELBY FARMS PARK CONSERVANCY —Memphis, TN
- $20 - $22 an hour
- Weekends as needed
- Carpentry
- Clean driving record
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Technical Professional Temp - Open Space Ranger
City of San Rafael, CA —San Rafael, CA
- $45.00 - $69.18 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid sick time
6d
Seasonal Hourly Shift - Multiple Vacancies (Fort Frederick and Sideling Hill Creek State Parks)
State of Maryland - DNR - Maryland Park Service - State Wide Operation —Allegany County, MD
- From $17.15 an hour
- Part-time
- Customer service
- Administrative experience
- Driver's License
- AD&D insurance
- Dental insurance
TEMPORARY Limited Commissioned Ranger – Crawford / Paonia State Parks
State of Colorado —Indiana
- From $18 an hour
- Temporary
- Background check
- CPR Certification
- Clean driving record
- Opportunities for advancement
Public Affairs and Disaster Communications Individual Placement-AmeriCorps
Conservation Legacy —Asheville, NC
- Monday to Friday
- Microsoft Excel
- Office
- High school diploma or GED
New Equipment Fielding/Training Supervisor
CACI —Fayetteville, NC
- $70,100 - $147,400 a year
- Full-time
- Up to 50% travel
- Military
- Bachelor of Science
- Health insurance
New Equipment Fielding/Training Instructor
CACI —Fayetteville, NC
- $58,500 - $122,800 a year
- Full-time
- Up to 50% travel
- Military
- Bachelor of Science
- Health insurance

I want to receive the latest job alert for ranger technical resources us

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ranger technical resources us jobs near

Workforce Management Manager, Sales Agent Contact Center (Hybrid)

Globe Life And Accident Insurance Company -
McKinney, TX

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Pension plan
Parental leave
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Staffing and workforce management systems
Microsoft Outlook
Call center experience
Bachelor's degree
Certified Workforce Planning Professional (CWPP)
Workforce management
Business
Call center management

Full Job Description

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Workforce Management Manager, Sales Agent Contact Center? Globe Life is looking for a Workforce Management Manager, Sales Agent Contact Center to join the team!

This role is responsible for leading the day-to-day workforce management operations of the Sales Agent Contact Center, a fast-paced live lead-transfer environment focused on driving insurance sales through inbound and outbound agent activity. This role oversees forecasting, scheduling, real-time queue management, and resource optimization to ensure the call center consistently meets service level agreements (SLAs) and sales performance targets. The Manager partners closely with Call Center leadership, Sales Supervisors, Training, and Quality Assurance to align staffing strategies with live lead volume, agent availability, and business objectives.

This is a hybrid position located in McKinney, Texas (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do:

Develop and maintain short and long-term call volume and lead transfer forecast models using historical data, active lead pipeline volume, seasonal trends, and statistical methods specific to the live lead transfer program.
Conduct regular analysis on forecast accuracy and continuously refine models to reflect changes in lead source volume, agent headcount, and sales campaign activity.
Translate forecast models into actionable staffing plans and communicate them to Call Center leadership.
Provide ad-hoc, weekly, monthly, and quarterly reporting on workforce metrics, lead volume trends, and staffing efficiency.
Oversee the scheduling of all call center agents, including off-phone activities such as training, coaching sessions, team meetings, and administrative duties, ensuring minimal impact to live lead coverage.
Monitor live lead queues, hold times, and agent availability in real time; make or recommend staffing adjustments to maintain SLA targets and maximize lead conversion opportunities.
Manage agent time-off requests and schedule exceptions, balancing agent needs with operational coverage requirements.
Utilize WFM platforms (e.g., NICE, Genesys, or equivalent) to optimize agent scheduling and real-time resource allocation.
Recruit, hire, and onboard WFM analysts and representatives as the team scales; establish clear role expectations and performance standards from day one.
Lead, coach, and develop direct reports through regular performance conversations, feedback, recognition, and corrective action as needed.
Write and deliver annual performance appraisals for all direct reports; monitor and address individual performance against established KPIs.
Foster a team culture of accountability, continuous improvement, and collaboration within the WFM function.
Partner with Call Center leadership, Sales Leaders, Training, and Quality Assurance to align workforce strategies with live lead program goals and agent performance expectations.
Present workforce analysis, forecast results, and staffing recommendations to Call Center management.
Lead or participate in cross-functional project teams involving workforce planning, technology upgrades, or operational improvements.
Communicate staffing impacts of new sales campaigns, lead source changes, or operational initiatives to relevant stakeholders proactively.

What You Can Bring:

Bachelor's degree in Business, Operations Management, Analytics, or related field; OR 5+ years of equivalent call center workforce management experience in lieu of degree.
At least 3–5 years of call center workforce management experience, with at least 1–2 years in a supervisory or lead capacity.
Strong working knowledge of WFM principles including forecasting, scheduling, real-time queue management, and shrinkage/adherence analysis.
Understanding of live lead transfer staffing dynamics, including the impact of lead volume variability on scheduling and queue management.
Experience with WFM platforms (e.g., Verint, NICE, Genesys, Community, Finesse, or equivalent) and ACD/telephone reporting tools.
Advanced Excel skills required; proficiency in Word and Outlook. Experience with Tableau or Power BI preferred.
Ability to translate call volume and performance data into actionable forecasts, staffing strategies, and real-time solutions.
Demonstrated ability to lead, motivate, and develop a team in a fast-paced, metrics-driven environment; experience building a WFM team from the ground up preferred.
Clear, concise written and verbal communication skills; ability to present data and recommendations to non-technical leadership.
Ability to build and maintain productive working relationships with Sales, Training, QA, IT, and HR teams.
Experience supporting a sales-focused or live lead transfer call center strongly preferred.
Life insurance or financial services industry experience a plus.
Ability to travel up to 15% as needed.
CWPP (Certified Workforce Planning Professional) or equivalent WFM certification preferred.

Applicable To All Employees of Globe Life Family of Companies:

Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Work Location: Hybrid remote in McKinney, TX 75070

Quick Apply

Refine Your Search

ranger technical resources us jobs

Workforce Management Manager, Sales Agent Contact Center (Hybrid)

Radiology Tech

Lead CT Technologist-Radiology Technologist

Radiology Technologist

Radiology Technologist

Radiology Technologist

Communications Technician II (Technical Services Unit)

Technical Professional Temp- Open Space Ranger (20743002)

Senior Communications Technician

Technical Professional Temp

Administrative Specialist - Ranger Prime Project

Senior Program Manager

Supervising Communications Technician

Lead Ranger

Technical Professional Temp - Open Space Ranger

Seasonal Hourly Shift - Multiple Vacancies (Fort Frederick and Sideling Hill Creek State Parks)

TEMPORARY Limited Commissioned Ranger – Crawford / Paonia State Parks

Public Affairs and Disaster Communications Individual Placement-AmeriCorps

New Equipment Fielding/Training Supervisor

New Equipment Fielding/Training Instructor

I want to receive the latest job alert for ranger technical resources us

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected