Top 59209 Recall Jobs

Patient Scheduler
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- $22 - $25 an hour
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- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
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Patient Scheduler

Becton Healthcare Resources -
Pleasanton, CA

Quick Apply

Job Details

Part-time | Full-time
$22 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Phone answering
In-person patient scheduling
Scheduling software
Call center experience
High school diploma or GED
Bachelor's degree
Organizational skills
Working with individuals with mental health conditions
Customer support

Full Job Description

Mental Health organization looking to staff a new centralized patient scheduling center. Office hours 8:30am - 5pm, Monday - Friday; will work out of headquarters located in Pleasanton CA.

The Patient Scheduler serves as a vital member of the outpatient mental health team, ensuring that clients are connected to the right services at the right time. As part of our centralized scheduling team, this position is responsible for scheduling appointments, answering and triaging calls, verifying eligibility, maintaining accurate records, and providing exceptional customer service to clients, families, and referral sources.

This role plays a critical part in improving access to care, supporting provider productivity, reducing no-shows, and creating a positive patient experience from the first phone call through ongoing treatment. Requires high degree of patient discretion and EXCEPTIONAL customer service skills.

RESPONSIBILITIES:

Answer and manage a high volume of incoming and outgoing calls.
Schedule new and returning patient appointments.
Reminder appoitnment calls
Verify eligibility, benefits, and appointment requirements.
Coordinate appointments with psychiatrists, nurse practitioners, physician assistants, and other clinical staff.
Maintain accurate patient information within electronic health record systems.
Support appointment confirmations, waitlists, recalls, and patient outreach efforts.
Triage calls and route urgent concerns to appropriate clinical staff.
Track scheduling activities and assist with operational reports.
Deliver outstanding customer service while helping patients navigate care.
Prepare daily, weekly and monthly reports on all activities.

QUALIFICATIONS:

1. Minimum of High School diploma.

2. Medical Office Certification OR BA in Human Services or related field preferred.

3. Minimum of 2 years’ experience working with in an office, clinic or customer service environment serving the mentally ill population.

4. Minimum of 2 years of experience working in a call center environment or intake department.

5. Ability to deliver “excellent” customer service to all clients enrolled in the clinic.

6. Experience in conducting intakes and/or scheduling patients.

WHAT WE ARE LOOKING FOR:

Exceptional customer service and telephone communication skills.
Ability to build rapport quickly and create a welcoming experience for callers.
Strong multitasking, organization, and follow-up skills.
Ability to work effectively in a fast-paced, high-volume call environment.
Strong attention to detail and data-entry accuracy.
Professional, dependable, coachable, and team-oriented.
Ability to remain calm and solution-focused when assisting frustrated or distressed callers.
Comfortable learning and utilizing electronic health records, scheduling systems, and other technology platforms.

Job Types: Full-time, Part-time

Pay: $22.00 - $25.00 per hour

Benefits:

401(k)
Dental Insurance
Employee Assistance Program
Health Insurance
Life Insurance
Paid Time Off
Vision Insurance

Work Location: In person

Quick Apply

Refine Your Search

recall jobs

Patient Scheduler

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Laundry Assistant

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Associate, Shelter Overnight

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Nurse Practitioner

Registered Nurse (RN) | Home Health

Nurse Practitioner

Nurse Practitioner (Days)-Full-time

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