POSITION SUMMARY
As a RedPeak Leasing Professional, you're a brand ambassador and the main point of contact with customers – whether they call your apartment property, visit online, or visit in person. Your role is an important one: to lease apartments by discovering and exceeding the client's expectations. Your ultimate goal is to help people get what they want through attentive listening, strategic sales skills, and consistent follow-through.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES:
Improving Occupancy Levels (20%) – Maximize lease and traffic ratios to maintain a 95% or better occupancy level. Ensure a smooth move-in process by managing the lease flow paperwork and conducting make-ready walked prior to move-in.
- Increase and maintain occupancy with a high close rate for signed leases. Strive to reach weekly/monthly sales goals.
- Prepare and complete all reservation and lease paperwork with future residents.
- Work directly with the Sales Manager to help establish and execute community marketing initiatives.
- Run all required checks (credit, background, references, etc.) to confirm the applicant meets Company and other requirements.
- Keep leasing, LTS, and Yardi software updated with accurate prospect, resident, and lease information.
- Scan, organize, and store all documentation related to residents and leasing of the Company's properties under management.
Lead Development (35%) – Use a thorough and personalized approach to manage leads by the client's sense of urgency. Utilize extensive product knowledge to deliver creative client presentations that create a unique and welcoming experience and lead to high conversions that meet or exceed set goals.
- Answer calls and respond to online/email leads in the required timeframe.
- Discover resident wants and needs to determine which properties or units are the best potential fit.
- Actively work to set appointments for tours and build value through phone and email interactions. Coordinate accordingly with the office team.
- Stay knowledgeable about availability, amenities, and neighborhoods to competently answer all prospective resident questions and/or concerns.
- Highlight features during showings that build value and meet the residents' needs identified in the pre-screening process.
- Consistently follow up after showings to stay in contact with prospective residents.
- Conduct regular zone walks and quality control spot checks.
- Keep informed of current market conditions/trends.
- Compile comp surveys weekly and shop comps bi-annually or as directed by Sales Manager.
Resident Retention (15%) – Maximize resident satisfaction levels by meeting and exceeding expected quality and service levels. Use proactive and timely response and follow through, generate insight, resolve resident conflicts, and encourage a sense of community through interaction and outreach.
- Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins.
- Maintain a positive living environment for community residents by providing excellent customer service, resolving issues promptly and effectively, and consistently following up on resident requests.
- Actively work to secure resident renewals.
Teamwork (10%) – Collaborate with your team using problem-solving abilities by understanding and managing resident and team expectations through ongoing and effective communication. Utilize flexibility when responding to daily demands as well as in sales efforts.
Personal Competencies
- Proven track record of providing excellent sales and service
- Organized, self-motivated, and hardworking
- Great people skills, high energy, and excellent at both phone/online and in-person sales
- Strong written and verbal communications skills
Physical Requirements
- Physical requirements are minimal
- Ability to be on feet for extended periods of time
- Ability to work at a desk in front of a computer for extended periods of time
- Reliable transportation and valid drivers license
Minimum Education
- High School Diploma or equivalent; Bachelor's degree preferred
Why You'll Love This Role:
- You'll match people with the apartment they've been dreaming of
- You'll flex your sales and people skills in a fast-paced, rewarding environment
- You'll be a key player in creating a welcoming, vibrant community
- You'll represent a company that's known for its culture, integrity, and love for Denver living
Why Join RedPeak?
RedPeak - Energize Communities. Bring People Together. RedPeak is a full-service apartment owner, operator and developer with 24 years of expertise and focus on the Denver's market. Before Colorado cities were full of cut and paste high-rises and living here was on checklist, our corner of the Front Range was full of comfy mountain towns and cowboy character. We loved Colorado then and we love Colorado now. We know where old charm lives in the midst of breathtaking expansion, and our communities offer a rare opportunity to balance the best of both worlds. As for our team, we're agile overachievers that energize every community with swift service and style. Most importantly, we know that residents should be treated like neighbors, not numbers, and define success by how we're able to bring people together.
We're proud of our diverse and inclusive culture that fuels innovation, strengthens our team, and mirrors the vibrant communities we serve. With meaningful training, career growth pathways, and a strong support system, we're here to help you thrive while making a real impact on residents' lives.
Position Details
- Schedule: Monday - Friday 9:00am-6:00pm
- Pay: $21-$23/hour, plus bonuses
- Multi-Site: 423 Apartments, 12 Buildings
- Office located at: Liv on Steele, 1412 Steele Street
Perks and Benefits
- Great benefits, including full medical, dental, vision, employer-paid short-term disability
- Competitive 401(k) with company match; fully vested at day one of eligibility
- 16 PTO days, 13 Paid Holidays
- 20% Rent discount
- RedPeak Student Debt Repayment Program
- 50% or up to $75 monthly health club reimbursement and wellness programs
- Cell Phone Reimbursement
- Team Member Recognition Program
- Clothing Reimbursement
Certifications and Experience
- High School Diploma or equivalent
- 2+ years of customer service experience
- Experience in property management and property management software a perk
RedPeak is committed to conducting all employment practices for employees at all levels without regard to race, creed, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.
