Top 175631 Request technology Jobs

EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
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Information Technology Administrator
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- 3 years
- Leadership
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Technology Success Advocate
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- Weekends as needed
- Spanish
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- 5 years
- Paid holidays
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Koniag Government Services —Remote
- Full-time
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- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
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Help Desk Specialist
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- Computer Science
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- Bachelor's degree
Helpdesk Technician III
CyberSheath —Remote
- $85,000 - $100,000 a year
- Evenings as needed
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- 7 years
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Service Desk Analyst I - 3rd Shift
Core BTS —Remote
- $21 - $23 an hour
- Full-time
- Fair chance
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CBP Technology Service Desk
Aretec Inc —Ashburn, VA
- Weekends as needed
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- Spanish
- English
- Mid-level
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IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
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Financial Advisor - Green Bay, WI and Surrounding Areas
Thrivent —Green Bay, WI
- Background check
- Mid-level
- Business development experience
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Financial Advisor - Appleton, WI and Surrounding Areas
Thrivent —Appleton, WI
- Background check
- Mid-level
- Business development experience
- Paid training
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Financial Advisor - Missoula / Butte / Great Falls / Havre / Kalispell / Billings / Helena / Bozeman and surrounding areas
Thrivent —Butte, MT
- Background check
- Mid-level
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- Paid training
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Modern Technology Solutions, Inc —Edwards AFB, CA
- 5 years
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Financial Advisor – Fort Wayne, IN and surrounding areas
Thrivent —Fort Wayne, IN
- Background check
- Mid-level
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- AD&D insurance
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Financial Advisor - Lansing, MI
Thrivent —Lansing, MI
- Background check
- Mid-level
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Financial Advisor - Providence, RI
Thrivent —Providence, RI
- Background check
- Mid-level
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Financial Advisor - Madison and Surrounding Areas
Thrivent —Madison, WI
- Background check
- Mid-level
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- Paid training
- AD&D insurance
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Financial Advisor - Spokane / Eastern Washington / Coeur d'Alene / Northern Idaho and surrounding areas
Thrivent —Spokane, WA
- Background check
- Mid-level
- Business development experience
- Paid training
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IT Expert - Power Control Systems
Oxychem —Houston, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science

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EHR Helpdesk Analyst- REMOTE

Software Technology Inc -
Remote

Quick Apply

Job Details

Qualifications

Knowledge management
IT governance
EHR go-live support
Mobile device support
Authorization controls implementation
IT user and group management
Achieving HIPAA compliance
Technical documentation
Incident management software
HIPAA
Mid-level
Incident Escalation
Printer (troubleshooting support)
User training (technical support)
Change management for system development
Desktop (troubleshooting support)
Incident management operations support
Remote access software
Data access controls implementation
Customer service knowledge base
ServiceNow
Access control management
Identity and access management (IAM) solutions
Escalation handling
Standard operating procedures (SOPs)
Peripheral hardware support
EHR training delivery
Ticketing system technical support
Service level agreement (SLA) management
Mobile devices

Full Job Description

EHR Helpdesk Analyst
RTP, NC/REMOTE
12+ Months

Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.

The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.

Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

Key Responsibilities

Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.

Quick Apply

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EHR Helpdesk Analyst- REMOTE

Information Technology Administrator

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Tier I Customer Support Representatives (REMOTE)

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Help Desk Specialist

Helpdesk Technician III

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IT Support Technician - (REMOTE)

Financial Advisor - Green Bay, WI and Surrounding Areas

Financial Advisor - Appleton, WI and Surrounding Areas

Financial Advisor - Missoula / Butte / Great Falls / Havre / Kalispell / Billings / Helena / Bozeman and surrounding areas

SIM Operations Engineer

Financial Advisor – Fort Wayne, IN and surrounding areas

Financial Advisor - Lansing, MI

Financial Advisor - Providence, RI

Financial Advisor - Madison and Surrounding Areas

Financial Advisor - Spokane / Eastern Washington / Coeur d'Alene / Northern Idaho and surrounding areas

IT Expert - Power Control Systems

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