Top 507 Rightnow Jobs

CRM Lead
Hudson Manpower —San Jose, CA
- Full-time
- 5 years
- HIPAA
- Continuous improvement
Quick Apply
Oracle B2C Service Cloud (RightNow) Consultant
Infosys —Richardson, TX
- Oracle
- Mid-level
- Training & development
Quick Apply
Manager, RightNow Inventory (RNI) Operations
FFF Enterprises —Flower Mound, TX
- $115,000 - $135,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Office
- Profit sharing
- Health savings account
Call Center Service Representative 3 (SCA)
Peraton —Fort Huachuca, AZ
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
6d
Product Supporter
Bang & Olufsen —New York, NY
- $70 - $85 an hour
- Spanish
- Data analysis skills
- English
- Health insurance
- Dental insurance
6d
Account Coordinator
RightNow Media —McKinney, TX
- $38,000 - $43,000 a year
- Full-time
- Microsoft Outlook
- High school diploma or GED
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Family Support Worker (Evenings)
Open Door Mission (Omaha) —Omaha, NE
- $16 - $21 an hour
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
Donations Clerk (Elkhorn)
Open Door Mission (Omaha) —Elkhorn, NE
- $16 - $18 an hour
- Full-time
- Computer literacy
- Forklift
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Field Producer
RightNow Media —McKinney, TX
- Weekends as needed
- Mid-level
- 3 years
- Travel
- Paid holidays
- Disability insurance
Quick Apply
DFW Area Residential Service Plumber
Milestone Electric, Air & Plumbing —Garland, TX
- $80,000 - $150,000 a year
- Full-time
- Background check
- Clean driving record
- Urgent Care
- Paid holidays
- Health insurance
Quick Apply
Dallas Area Licensed Residential Service Electrician
Milestone Electric, Air & Plumbing —Garland, TX
- $75,000 - $145,000 a year
- Full-time
- Background check
- Clean driving record
- Urgent Care
- Paid holidays
- Health insurance
Quick Apply
Registered Nurse RN - Universal Hospice
Otterbein SeniorLife —Bellefontaine, OH
- Part-time
- Nursing
- RN License
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Registered Nurse RN - Universal Hospice
Otterbein SeniorLife —West Liberty, OH
- PRN
- Nursing
- RN License
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Registered Nurses RN
Otterbein SeniorLife —Middletown, OH
- From $35 an hour
- Part-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Dental insurance
Quick Apply
Registered Nurse (RN)
Otterbein SeniorLife —Franklin, IN
- From $35 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Dental insurance
Quick Apply
RN - Registered Nurse (Full-Time)
Otterbein SeniorLife —Tipp City, OH
- Full-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Dental insurance
Quick Apply
12d
Registered Nurses RN
Otterbein SeniorLife —Gahanna, OH
- From $35 an hour
- Urgently hiring
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Dental insurance
Quick Apply
RN - Registered Nurse (Part Time)
Otterbein SeniorLife —Tipp City, OH
- Part-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Dental insurance
Quick Apply
Registered Nurses RN
Otterbein SeniorLife —Pemberville, OH
- From $35 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Dental insurance
Quick Apply
Hospice Social Worker
Otterbein SeniorLife —Toledo, OH
- PRN
- Master of Social Work
- Mid-level
- Driver's License
- Paid holidays
- Dental insurance
Quick Apply
13d

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CRM Lead

Hudson Manpower
San Jose, CA

Quick Apply

Job Details

Full-time

Qualifications

Systems integration
Content creation for technical audiences
Business consulting
IVR
Software documentation
Leading team collaboration initiatives
Project implementation
Voice over internet protocol (VoIP) configuration
Managing projects
Telephone systems
Technical writing experience within technology
Cross-functional team management
Oracle Cloud
Project stakeholder communication
Cross-functional communication
Stakeholder management

Full Job Description

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.

Job Description

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.

Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.

Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.

Analyze business requirements and translate them into system design, workflow automation, and customer service logic.

Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.

Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.

Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.

Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).

Train and mentor client-side users and IT staff on new features, best practices, and incident management.

Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)

Required Skills: -

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).

3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.

Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).

Solid understanding of customer service operations and CRM/contact center best practices.

Strong communication, stakeholder management, and onsite leadership skills.

Ability to create detailed functional and technical documentation.

Experience managing projects in cross-functional enterprise environments

Preferred Skills:
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).

Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.

Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).

Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Quick Apply

Refine Your Search

rightnow jobs

CRM Lead

Oracle B2C Service Cloud (RightNow) Consultant

Manager, RightNow Inventory (RNI) Operations

Call Center Service Representative 3 (SCA)

Product Supporter

Account Coordinator

Family Support Worker (Evenings)

Donations Clerk (Elkhorn)

Field Producer

DFW Area Residential Service Plumber

Dallas Area Licensed Residential Service Electrician

Registered Nurse RN - Universal Hospice

Registered Nurse RN - Universal Hospice

Registered Nurses RN

Registered Nurse (RN)

RN - Registered Nurse (Full-Time)

Registered Nurses RN

RN - Registered Nurse (Part Time)

Registered Nurses RN

Hospice Social Worker

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