Top 3 Rs information systems Jobs

Patient Care Specialist II
RS Medical —Buffalo, NY
- $20 - $22 an hour
- 8 hour shift
- Microsoft Outlook
- Writing skills
- Medical office experience
- Health savings account
- Paid holidays
11d
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R.S. Harritan & Company, Inc. —Richmond, VA
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook

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Patient Care Specialist II

RS Medical -
Buffalo, NY

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Job Details

Full-time
$20 - $22 an hour
11 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Employee assistance program
Vision insurance
Life insurance

Qualifications

Microsoft Outlook
Phone communication
Maintaining patient confidentiality
Writing skills
Basic math
Technical Proficiency
Client interaction via phone calls

Full Job Description

Description:

Job Type: Full-Time

Schedule:

In-office
8-hour shift
Monday to Friday
Day Shift

About the Role

We are seeking a compassionate and detail-oriented Patient Care Specialist level two to join our team at our Buffalo, NY office. This in-office role involves working directly with customers both in person and over the phone regarding RS Medical products and services. The position plays a key role in ensuring compliance, delivering patient education, and supporting customer service operations. You’ll collaborate with patients and internal teams to provide accurate information, document product complaints, and maintain high standards of service.

General Responsibilities:

Promote compliance with healthcare regulations, HIPPA, and internal policies.
Provide patient instruction both in person at the office and over the phone.
Intake and assess product complaints with thorough documentation.
Collaborate with sales personnel regarding patient accounts and communications at the office.
Deliver prompt, empathetic, and professional service to all customers.
Collect payment information and update customer contact details (address, email, phone).
Monitor call volumes using internal systems to ensure adequate phone coverage.

Benefits:

Health insurance
Vacation and sick time
401K
Short-term and long-term disability
Life Insurance
Opportunities for growth and development.
Supportive and team-oriented work environment.

How We’ll Take Care of You

Medical, dental and vision insurance
401k with company contribution
Annual paid vacation starting at 3 weeks, sick time and paid holidays
Life insurance, disability and FSA/HSA options
Company-paid employee assistance program

Requirements:

Required Experience / Qualifications:

Work in-office at our Buffalo, NY location
6 months to 1 year of experience in a call center, healthcare setting, or a combination of customer service and telephone-based roles
Proficiency in MS Word, Excel, Outlook, and office equipment
Experience using automated information systems to analyze patient accounts
Works under moderate supervision
Ability to communicate clearly and effectively, both verbally and in writing
Effective listening skills, including the ability to understand others, ask appropriate questions, and respond thoughtfully
Basic math and proficient reading comprehension skills
Ability to work collaboratively in a team environment
Ability to maintain a professional and distraction-free workspace that supports productivity and confidentiality
Self-motivated, dependable, and flexible
Strong organizational skills and attention to detail
Proficient problem-solving abilities and desire to learn and grow
Familiarity with departmental systems and workflows

Nice to Have Experience / Qualifications:

Experience in clinic, hospital, or medical office settings is preferred
Familiarity with CRM systems (e.g., Salesforce) is preferred
VA, Workers’ Compensation, or Personal Injury Protection experience is a plus
Experience working with patients is a plus
Additional language abilities are appreciated but not essential for this role.

Physical Requirements

General office environment that requires frequent or continuous periods of talking, sitting, keyboard entry and repetitive motion of the hands/wrists, and good general vision and hearing. May also require occasional standing, walking, reaching, grasping, and handling. This position also requires occasional bending, squatting, standing, and walking. Pushing, pulling lifting, and carrying of up to 25lbs. is required on an occasional basis. Good general vision and hearing are needed.

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Patient Care Specialist II

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