Company Overview
Schleuniger Inc. is a leading provider of innovative wire processing solutions, supporting the North American market with a strong commitment to precision, reliability, and customer service. Since 1988, the company has delivered advanced automatic and semiautomatic machines that cater to a diverse range of industries, ensuring high-quality results throughout the equipment lifecycle.
We are looking for a professional, enthusiastic, and hardworking individual to join our service team.
Service Technician– Manchester, NH
As a Service Technician, you will provide technical support for Schleuniger products to meet customer expectations for troubleshooting and repairs, resulting in high customer satisfaction.
This position is full-time, Monday-Friday, working in the office at our Manchester, NH, location.
Main Responsibilities:
- Diagnose and repair all types of electro-mechanical and pneumatic equipment.
- Review and prepare parts and equipment for return to stock condition.
- Provide technical support for customers, employees, and sales representatives.
- Travel as needed to perform services at customer locations and vendors for training (~ 25%).
- Work to support other departments as required, such as preparation for trade shows and wire sample processing.
- Data entry to process purchase orders, machine maintenance, service notes/reports, and shipping information.
- Quoting Preventive Maintenance agreements and Field Service.
- Assist in machine maintenance training for our customers, sales representatives, and new employee orientation.
- Handle and monitor support cases in Salesforce.
What you bring to the table:
- Two-year degree in a technical discipline and two years of relevant experience, or an equivalent combination of education and experience.
- Must have strong electro-mechanical aptitude.
- Must have excellent troubleshooting, customer service, and written and oral communication skills.
- Computer literacy with MS Office
- Professional appearance and demeanor.
- Ability to qualify for, use, and maintain a corporate or personal credit card for business expenses.
- Valid driver’s license and ability to obtain a passport required.
- Ability to hear, see, and talk. Must be able to lift up to 40 lbs. alone and 100 lbs. with assistance. Prolonged sitting or standing may be required.
- Sometimes may work beyond the typically scheduled hours.
Equal Opportunity Employer:
Protected Veterans and Individuals with Disabilities are encouraged to apply. If you need an accommodation to apply, please contact HR.
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Provide compensation requirements (hourly).
Experience:
- electro-mechanical repair: 2 years (Preferred)
Willingness to travel:
Work Location: In person
