Air International Operations Coordinator (Air Freight Focus)
Location: Irving, Texas
Employment Type: Full-Time
Role Summary
The Air International Operations Coordinator is responsible for executing compliant, on-time international air freight shipments end-to-end. This role coordinates booking, documentation, vendor/broker communication, and customer updates—preventing delays, fines, and service failures while protecting customer experience, cost, and operational reliability.
Key Responsibilities
- Coordinate and process international air export shipments from A–Z
- Obtain spot rates for air freight and trucking; quote customers and support routing decisions
- Book shipments with airlines and truckers; arrange pickup/delivery trucking as needed
- Prepare and validate required documentation (e.g., AWB details, commercial invoice, packing list, COO, etc.)
- File AES/EEI and ensure export compliance requirements are met
- Create shipper’s interest insurance policies when required
- Track shipments proactively, identify risks early, and drive timely resolution of exceptions
- Provide clear, proactive customer updates and set expectations throughout the shipment lifecycle
- Ensure accurate shipment data and costing in CargoWise; provide updates within 24 hours of any shipment status change
- Invoice customers and submit AP documentation to Accounting
- Coordinate with customs brokers to support timely clearance; follow up on holds and escalate when needed
- Assist with pricing negotiations, contract management, and carrier sales activities to optimize cost and service quality
- Maintain audit-ready shipment files and clean operational records
Performance Expectations / Outcomes
- High on-time execution across booking, cutoffs, departure/arrival, and final delivery
- Zero (or minimal) documentation/compliance errors that cause delays, penalties, or holds
- Timely and professional customer communication; fast closure of exceptions
- Accurate, up-to-date CargoWise shipment data and costing
Required Skills & Competencies
- Strong international air freight execution skills (booking, tracking, documentation, and delivery coordination)
- Trade compliance and documentation discipline, including familiarity with:
- IAC
- CNA/IATA
- DG
- AES/EEI (and related export documentation requirements)
- Excellent customer service and communication (clear, proactive, solutions-oriented)
- High attention to detail; ability to manage multiple shipments simultaneously in a fast-paced environment
- Strong coordination skills across customers, carriers, global agents, and brokers
- Comfortable working in transportation systems (CargoWise experience strongly preferred)
Work Style
- Proactive “control tower” mindset: anticipates issues, drives action owners, and closes the loop
- Organized and process-driven with strong follow-through
- Team-oriented, thrives in cross-functional environments
EEO Statement
We are an equal opportunity employer and value a diverse workforce. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected status.
What We Offer
- Competitive compensation and a comprehensive benefits package.
- Exposure to a global logistics network and high-growth environment.
- Supportive team culture with career development opportunities.
- A 90-day trial period to ensure strong mutual fit and performance alignment.
About SEKO Logistics
SEKO Logistics delivers tailored transportation, logistics, forwarding, and warehousing solutions through a client-centric model that combines the scale and reach of a global provider with the agility and personalized service of a local partner. From eCommerce to white glove final mile, SEKO helps clients optimize their global supply chains with speed, transparency, and confidence.
Job Type: Full-time
Pay: $63,000.00 - $75,000.00 per year
Work Location: In person
