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Supervisor Field Operations
Shentel —Columbus, OH
- $67,000 - $90,000 a year
- Online Application
- 5 years
- Bachelor of Science
- Mid-level
Quick Apply
4d
Customer Service Representative
Shentel —Edinburg, VA
- $42,000 - $60,000 a year
- Online Application
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Health insurance
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General Technician
Shentel —Chillicothe, OH
- $33,500 - $41,000 a year
- Online Application
- Computer literacy
- Mid-level
- High school diploma or GED
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Technician Drop Sr - Glo Fiber
Shentel —Lancaster, PA
- $50,500 - $68,000 a year
- Online Application
- Schematics
- Mid-level
- High school diploma or GED
Quick Apply
Technician Broadband Sr - Glo Fiber
Shentel —Roanoke, VA
- $58,500 - $78,500 a year
- Online Application
- Microsoft Excel
- 5 years
- Computer literacy
Quick Apply
Technician Broadband I
Shentel —Farmville, VA
- $44,000 - $59,500 a year
- Weekends as needed
- Computer literacy
- Residential
- Driver's License
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Shentel Retail Sales Representative
Shentel —Maryland
- $14.00 - $15.82 an hour
- Overtime
- High school diploma or GED
- 1 year
- Entry level
- Health savings account
- Paid holidays
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Tax Accounting Manager
Shentel —Lancaster, PA
- $109,000 - $134,000 a year
- Online Application
- Oracle
- CPA
- 5 years
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Glo Fiber Retail Sales Representative
Shentel —Toano, VA
- $60,000 - $80,000 a year
- Overtime
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Retail Sales & Customer Solutions Representative for Glo Fiber
Shentel —Ohio
- $60,000 - $80,000 a year
- Online Application
- Communication skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
8d
Technical Support Rep I
Shentel —Lancaster, PA
- $29,000 - $39,000 a year
- Online Application
- Residential
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Data Network Technician II - Field Technician
Shentel —Dayton, OH
- $50,500 - $68,000 a year
- Online Application
- Clean driving record
- Mid-level
- 3 years
Quick Apply
10d
Shentel Outside Sales Representative
Shentel —Virginia
- $60,000 - $80,000 a year
- Weekends as needed
- Driver's License
- Communication skills
- Outdoor work
- Paid training
- Fuel card
Quick Apply
Sr. Legal Operations Analyst
Shentel —Front Royal, VA
- $70,000 - $90,000 a year
- Online Application
- 5 years
- Office
- Analysis skills
Quick Apply
Technician Broadband I - Glo Fiber
Shentel —Suffolk, VA
- $44,000 - $59,500 a year
- Weekends as needed
- Computer literacy
- Residential
- Driver's License
Quick Apply
9d
Sr Manager Internal Controls
Shentel —Richmond, VA
- $102,000 - $137,000 a year
- Online Application
- 7 years
- Microsoft Excel
- Oracle
Quick Apply
4d
Glo Fiber Outside Sales Representative
Shentel —Virginia
- $70,000 - $100,000 a year
- Weekends as needed
- Driver's License
- Communication skills
- Outdoor work
- Paid training
- Fuel card
Quick Apply
Outside Sales Representative for Glo Fiber
Shentel —Virginia
- $70,000 - $100,000 a year
- Weekends as needed
- Driver's License
- Communication skills
- Outdoor work
- Paid training
- Fuel card
Quick Apply
Engineer Network Systems, Principal
Shentel —Roanoke, VA
- $89,000 - $119,000 a year
- Online Application
- Computer science
- 7 years
- Computer Science
Quick Apply
2d
Technician Drop I - Glo Fiber
Shentel —Bridgewater, VA
- $38,500 - $51,500 a year
- Online Application
- Schematics
- High school diploma or GED
- Driving
Quick Apply
9d

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Supervisor Field Operations

Shentel -
Columbus, OH

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Job Details

Full-time
$67,000 - $90,000 a year
4 days ago

Qualifications

Network installation
Equipment installation
High school diploma or GED

Full Job Description

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Job Summary:
Responsible for all aspects of the Shentel Cable field operations. Supervises and direct assigned technicians, installers and repairman Primary function is maintaining network integrity by provider superior customer service in the installation and repair of customer voice, CATV and internet access services. Secondary function is the support of special projects.

Duties and Responsibilities:
Essential

Monitoring and efficient management of customer service orders and the field staff that supports the resolution of these service orders.
Support regional field operation supervisors’ and technicians needs. Materials, tools, training, planning and prioritization. Staff is local and remote, requiring unique skills to support a widely distributed staff.
Support development, implement, and manage a preventive maintenance program. for all Shentel Cable, voice, CATV and network internet access.
Diligently monitor and manage network performance. Review and consider routine. system/node sweep, balance and calibration to insure optimum performance.
Administer an effective sparing and return/repair program for network hardware and equipment, as well as all other field assets and inventory
Develop and maintain on-call rotation. Be the key point of contact for escalation and resolution of network outages and events.
Serve as the key field operations point of contact for major projects involving the field.
Support both Greenfield projects and network upgrades.
Maintain the fleet of network operations vehicles in proper working order maintaining a professional appearance.
Communicates with area managers and support “events” at properties as needed.
Observes all company safety procedures at all times.
Demonstrates and holds employees accountable for stewardship of the brand to include embodiment of the Shentel Way by ensuring appropriate use of the brand (name, logo, company, appearance, and attitude) within their respective team and organization.

Non-Essential

Work with other Shentel departments to communicate status of work orders, projects, and other network events.
Support after hours network troubleshooting efforts as required.
Responsible for following, supporting, and enforcing all internal control processes and procedures.

Qualification Requirements:

Education: High School or equivalent required. BA/BS preferred. Other postsecondary training or education will be considered if applicable to position.
Experience Level: Minimum 5 years of experience in telecommunications operations in an installation or repair function required.
Special Requirements:
Previous supervisory experience in telecommunication network operations, construction or project management preferred.
Skills Summary: Technical knowledge in CATV, telephony and internet operations experience also considered.
Participates in requested call rotation.

This position description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this position. The incumbents may be requested to perform tasks other than those stated in this description.
The company reserves the right to revise or change this job description as the need arises. This job description does not constitute any written or implied contract of employment.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact [email protected].

EEO is the Law and Pay Transparency

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shentel jobs

Supervisor Field Operations

Customer Service Representative

General Technician

Technician Drop Sr - Glo Fiber

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Shentel Retail Sales Representative

Tax Accounting Manager

Glo Fiber Retail Sales Representative

Retail Sales & Customer Solutions Representative for Glo Fiber

Technical Support Rep I

Data Network Technician II - Field Technician

Shentel Outside Sales Representative

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Technician Broadband I - Glo Fiber

Sr Manager Internal Controls

Glo Fiber Outside Sales Representative

Outside Sales Representative for Glo Fiber

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