Top 47 Serena Jobs | SimplyHired

SEASONAL CUSTOMER CARE SPECIALIST
Serena and Lily, Inc —Sausalito, CA
- $22 an hour
- Seasonal
- Remote
- English
- Organizational skills
- Communication skills
10h
Cuidadora de envejecientes 11pm-7am
Victoria Serena Senior Living Home —Caguas, PR
- $10.75 a year
- Full-time
- Maintenance
- In-person
Quick Apply
14d
Housekeeper
La Vida Serena Nursing & Rehabilitation —Del Rio, TX
- Full-time
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
DESIGN SHOP ORDER COORDINATOR
Serena and Lily, Inc —Haverford, PA
- $21 - $26 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Windows
- Paid holidays
- Dental insurance
7d
WAREHOUSE ASSOCIATE
Serena and Lily, Inc —Rincon, GA
- $21 - $22 an hour
- Monday to Friday
- Ability to walk for extended periods
- Basic math
- English
- Health insurance
- Dental insurance
Cuidadora de envejecientes con experiencia 5AM-1PM
Victoria Serena Senior Living Home —Caguas, PR
- $10.50 - $11.00 an hour
- Part-time
- Driver's License
- Organizational skills
- Typing
Quick Apply
14d
SENIOR FINANCIAL ANALYST
Serena and Lily, Inc —Sausalito, CA
- $105,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Dental insurance
LVN (Licensed Vocational Nurse) - Full-Time NOC Shift
Casa Serena Congregate Living Inc —Yucaipa, CA
- $33 - $35 an hour
- Weekends as needed
- CPR Certification
- LVN
- BLS Certification
- Health insurance
- 401(k)
Quick Apply
Physical Therapist Assistant (PTA)
Villa Serena Healthcare Center —Long Beach, CA
- $35 - $43 an hour
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Long term care
Quick Apply
DESIGN SHOP ADVISOR
Serena and Lily, Inc —Chestnut Hill, MA
- $24 - $28 an hour
- Weekends as needed
- Merchandising
- Cash register
- Computer skills
- Paid holidays
- Health insurance
DIRECTOR OF SOURCING
Serena and Lily, Inc —Sausalito, CA
- $150,000 - $180,000 a year
- Full-time
- English
- Quality control
- Travel
- Paid holidays
- Dental insurance
Dir, Project Delivery & Project Mgmt
Serena and Lily, Inc —Sausalito, CA
- $185,000 - $210,000 a year
- Full-time
- Computer Science
- 11+ years
- AWS
- Paid holidays
- Dental insurance
Food and Beverage Manager
Serena Hotel, Tapestry Collection by Hilton —Miami, FL
- $60,000 - $70,000 a year
- Full-time
- Bar
- Cooking
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Server - Azucar Restaurant (Part Time)
La Serena Villas —Palm Springs, CA
- From $17.50 an hour
- Part-time
- Bar
- High school diploma or GED
- 21 years or older
- Paid holidays
- Health insurance
Quick Apply
Student Nurse Aide
La Vida Serena Nursing & Rehabilitation —Del Rio, TX
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- AD&D insurance
- Disability insurance
Quick Apply
Dietary Aide
La Vida Serena Nursing & Rehabilitation —Del Rio, TX
- Full-time
- Entry level
- AD&D insurance
- Disability insurance
Quick Apply
Azucar Restaurant Host (Part Time)
La Serena Villas —Palm Springs, CA
- From $19 an hour
- Part-time
- Bar
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Housekeeping Room Attendant (Part Time)
La Serena Villas —Palm Springs, CA
- From $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Behavioral Health Program Assistant
Casa Serena —Santa Barbara, CA
- $24 - $27 an hour
- Part-time
- Clean driving record
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
PLANNER
Serena and Lily, Inc —Sausalito, CA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Merchandising
- Mid-level
- Office
- Paid holidays
- Dental insurance

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SEASONAL CUSTOMER CARE SPECIALIST

Serena and Lily, Inc -
Sausalito, CA

Apply Now

Job Details

Seasonal
$22 an hour
10 hours ago

Qualifications

Customer returns handling

Full Job Description

SEASONAL CUSTOMER CARE SPECIALIST

At Serena & Lily, we know that cozy winters start with thoughtful details. As our customers prepare their homes for gatherings, celebrations, and the warmth of the season, our Seasonal Customer Care Specialists ensure that every interaction is seamless and stress-free — whether they’re decorating for the holidays or selecting the perfect gift. We’re here to make sure each order arrives beautifully and on time, so our customers can focus on what matters most.

In this role, you’ll provide expert support across multiple channels (phone, email, SMS, and live chat), resolve order inquiries, and deliver exceptional service that builds long-term customer loyalty. If you thrive in a fast-paced environment, have a passion for home design, and excel at clear, professional communication, we’d love to have you on our team this season.

We’re seeking full-time associates with the flexibility to work holidays and shifts that align with our busy season:

Monday – Friday: 5:30 AM – 2:30 PM PST
Monday – Friday: 7:00 AM – 4:00 PM PST
Monday – Friday: 7:30 AM – 4:30 PM PST

This is a seasonal position that starts August 24th and will go through January 15, 2027.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Support: Act as the face of the Serena & Lily brand, providing a first-rate customer experience via various channels (phone, email, SMS, and live chat) to provide prompt and professional assistance. Respond to inquiries, resolve complaints, provide design consultation, and troubleshoot technical issues effectively. Develop rapport with customers, empathizing with their situations to build brand loyalty.
Product Knowledge: Become a Serena & Lily brand advocate by developing a deep understanding of our products and services in order to provide accurate and up-to-date information and design advice to our customers. Stay updated on product features, pricing, promotions, and any relevant changes or updates.
Problem Resolution: Investigate and resolve customer issues or complaints in a timely manner. Act as a liaison between the customer and internal departments, ensuring effective communication and a satisfactory resolution for the customer.
Order Processing: Process customer orders, returns, replacements, or other post-sale transactions accurately and efficiently. Verify and update customer information, payment details, and shipping addresses as required.
Documentation: Maintain accurate records of customer interactions, inquiries, complaints, and actions taken. Utilize customer relationship management (CRM) software or other systems to track and manage customer interactions and follow-up tasks.
Customer Feedback: Actively listen to customer feedback, suggestions, or concerns. Identify trends or recurring issues and provide valuable insights to improve products, services, or processes.
Quality Assurance: Adhere to established customer service standards and guidelines. Maintain a high level of professionalism, accuracy, and efficiency in all customer interactions. Continuously seek feedback to improve performance and meet or exceed service targets.

THE IDEAL CANDIDATE WILL HAVE:

Proven experience in a customer service role or similar position.
A passion for delivering exceptional service, demonstrating patience, warmth, empathy, and optimism when dealing with customer inquiries or complaints.
Creative problem-solving and critical-thinking abilities.
Strong ownership of customer issues and excellent organization and follow-up skills.
Ability to multitask, prioritize, and manage time effectively.
Comfortable with multitasking through multiple platforms.
Proficiency in using customer service software, CRM systems, and other relevant tools.
Strong accountability and understanding of metrics based work expectations.
Ability to work in a fast-paced, remote environment.
Exceptional verbal and written communication skills.
Strong command of the English language.

This position is 100% remote and we are hiring in the following states: Arizona, California, Connecticut, Delaware, Florida, Georgia, Illinois, Massachusetts, Maryland, Michigan, Montana, North Carolina, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Washington

Pay for this role is: $22/hr

This is a temporary position that may have the opportunity to extend into a regular full time position.

#LI-DNI

Apply Now

Refine Your Search

serena jobs

SEASONAL CUSTOMER CARE SPECIALIST

Cuidadora de envejecientes 11pm-7am

Housekeeper

DESIGN SHOP ORDER COORDINATOR

WAREHOUSE ASSOCIATE

Cuidadora de envejecientes con experiencia 5AM-1PM

SENIOR FINANCIAL ANALYST

LVN (Licensed Vocational Nurse) - Full-Time NOC Shift

Physical Therapist Assistant (PTA)

DESIGN SHOP ADVISOR

DIRECTOR OF SOURCING

Dir, Project Delivery & Project Mgmt

Food and Beverage Manager

Server - Azucar Restaurant (Part Time)

Student Nurse Aide

Dietary Aide

Azucar Restaurant Host (Part Time)

Housekeeping Room Attendant (Part Time)

Behavioral Health Program Assistant

PLANNER

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