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Service Desk Coordinator
Elevate Technology Solutions —Brockton, MA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
Quick Apply
Senior Service Desk Technician
SALT Dental Partners —Franklin, TN
- From $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
Customer Service Administrator
Software Technology Inc —Remote
- Remote
- 5 years
- Mid-level
- Analysis skills
Quick Apply
Concierge & Reservations Systems Specialist
Aero —Remote
- $25 - $27 an hour
- Weekends as needed
- Remote
- Mid-level
- Training & development
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Health Unit Coordinator (Nurse Station)
Guam Radiology Consultants —Tamuning, GU
- Full-time
- BLS Certification
- Clinic experience
- Windows
- Health insurance
- Dental insurance
Quick Apply
MRI Clinic Coordinator
Guam Radiology Consultants —Tamuning, GU
- Full-time
- Customer service
- BLS Certification
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
Confidential —Summerland Key, FL
- $22 - $28 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Relocation assistance
- Health insurance
Quick Apply
Image Processor
Lee & Mason Financial Services, Inc. —Manassas, VA
- $16.50 - $17.50 an hour
- Full-time
- Basic math
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
13d
Staff Assistant to the Division of Student Life
Hamilton College —Clinton, NY
- $19 - $21 an hour
- Full-time
- School experience
- Writing skills
- Mid-level
12d
TTC COMMUNITY RELATIONS ADVOCATE
Seattle Indian Health Board —Vashon, WA
- $20 - $22 an hour
- Full-time
- Writing skills
- HIPAA
- Residential
Quick Apply
Front Desk Associate
Monmouth Family Health Center —Long Branch, NJ
- $17 - $18 an hour
- Full-time
- Spanish
- Microsoft Excel
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Night Auditor
Fairfield by Marriott —Decorah, IA
- From $16 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Flexible schedule
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
Front Desk Receptionist / Medical Biller
Individual Movement Improvement LLC —Honolulu, HI
- $20 - $22 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
East Coast Dermatology PC - Front Desk Receptionist
East Coast Dermotology PC —Brooklyn, NY
- $21 - $25 an hour
- Full-time
- Google Workspace
- No background check
- English
Quick Apply
Lead Front Desk Specialist
Gravity Haus —Winter Park, CO
- $20 - $23 an hour
- Part-time
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
13d
Technical Support Representative
Spaceman USA —Loveland, CO
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
Guest Service Representative - Hampton Inn
Strand Hospitality Services —Sapphire, NC
- $15 - $18 an hour
- Part-time
- Hotel
- Communication skills
- Ability to lift 25 pounds
- 401(k) matching
Quick Apply
IT Manager of Service & Support
Hodgson Russ LLP —Buffalo, NY
- $83,700 - $102,600 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Disability insurance
Quick Apply

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Service Desk Coordinator

Elevate Technology Solutions -
Brockton, MA

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Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Customer relationship building
Staff scheduling
Team scheduling
High school diploma or GED
Managing clients in a customer support role
Customer relationship management
Customer support
Cross-functional collaboration

Full Job Description

Service Desk Coordinator

Elevate Technology Solutions

Location: Brockton, MA (Hybrid after 90 days)
Employment Type: Full-Time

About Elevate Technology Solutions

Elevate Technology Solutions is a trusted technology partner delivering secure, scalable, and customer-focused IT services to commercial and government clients. We are committed to providing exceptional service experiences while helping organizations maximize the value of their technology investments.

Position Overview

Elevate Technology Solutions is seeking a highly organized and customer-focused Service Desk Coordinator to serve as the central point of coordination between clients and technical support teams. This role is responsible for managing the flow of service requests, coordinating technician schedules, monitoring ticket progress, and ensuring a high-quality customer experience from initial contact through resolution.

The ideal candidate thrives in a fast-paced environment, excels at communication and organization, and takes pride in delivering outstanding client service while helping technical teams operate efficiently.

Key Responsibilities

Serve as the primary point of contact for client support requests via phone, email, and ticketing systems.
Log, categorize, and document incidents and service requests with accuracy and attention to detail.
Prioritize and route support requests based on urgency, business impact, and service level agreements (SLAs).
Coordinate and manage technician schedules to optimize resource utilization and response times.
Monitor ticket queues, ticket aging, and SLA performance, proactively escalating issues when necessary.
Schedule onsite visits, maintenance activities, and project-related work while communicating updates to clients and technicians.
Conduct quality reviews of service tickets to ensure documentation, time tracking, and client communications meet company standards.
Maintain regular communication with clients regarding ticket status, scheduled work, and next steps.
Identify process improvement opportunities and recommend solutions that enhance service delivery and operational efficiency.
Follow and enforce established service desk processes, procedures, and best practices.

Required Skills & Qualifications

Strong customer service and relationship management skills.
Excellent verbal and written communication abilities.
Exceptional organizational, scheduling, and multitasking skills.
Strong attention to detail and follow-through.
Ability to prioritize competing demands in a fast-paced environment.
Experience working with ticketing, dispatching, or scheduling systems.
Familiarity with IT terminology and technical support environments.
Ability to work collaboratively across teams while maintaining a customer-first mindset.
High School Diploma or equivalent required.
Associate’s or Bachelor’s degree in Information Technology or related field preferred.

Preferred Experience

Experience in a customer-facing support, dispatch, coordinator, or service desk role.
Experience within a Managed Service Provider (MSP), IT services organization, or technical support environment.
Familiarity with ConnectWise or similar service management platforms.
Understanding of service delivery metrics, including response times, resolution times, and SLA compliance.

What Makes You Successful

You are highly organized and proactive.
You enjoy solving problems and keeping multiple priorities moving forward.
You communicate clearly and professionally with both clients and technical teams.
You take ownership of the customer experience and ensure no request falls through the cracks.
You are detail-oriented, quality-focused, and committed to continuous improvement.

IND-1

Salary 55K-75K

Quick Apply

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Service Desk Coordinator

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About Elevate Technology Solutions

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