Affirmative Action Job Group and Description: 5B - Administrative Support Wrkrs: All Others
SUMMARY: Provides user support and customer service on company supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Responsible for assisting with all aspects of IT including troubleshooting, training and implementation of new enhancements. Actively supports the Company’s vision and goals. Embraces and executes the 5A Gold Standard.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following; other duties will be assigned in a progressive manner.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
QUALITY RESPONSIBILITIES: In daily work, a team member is responsible to maintain or exceed the degree of excellence
requested by the internal and external customers of this department. This includes following established policies, following ISO 9001 & 14001 policies, regulatory compliance (i.e. NIST 800-1717), business practices, and work instructions, using problem solving techniques to solve root causes of problems, and viewing quality as customer satisfaction. Shaw Development expects all team members to take pride in their work, in our company and appearance.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES:
Strategic Skills:
- Functional and technical skills
- Problem solving Operating Skills:
- Managing through systems Courage:
- Standing alone Energy and Drive:
- Drive for results Organizational Positioning Skills:
- Comfort around higher management Personal and Interpersonal Skills:
- Understanding others (groups)
EDUCATION and/or EXPERIENCE: High school diploma required, Associate Degree and / or equivalent experience required.
CERTIFICATES, LICENSES, REGISTRATIONS: Not all inclusive, not all required.
- Word, Excel, PowerPoint, Outlook, and Access experience (Microsoft Office Specialist certifications a plus).
- CompTIA A+ certification required or in the process of being obtained.
- CompTIA Network+ certification a plus.
- CompTIA Security+ certification plus.
- Microsoft Technology Associate (Operating Systems and Networking Fundamentals) certification a plus.
- Microsoft Office 365 Administration is a plus
- Azure Administration certification is a plus
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively with other team members.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to walk and sit. The team member is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; and use hands to fingers to write, operate a computer keyboard, mouse and telephone keypad. The team member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include vision, and distance vision.
WORK ENVIRONMENT: Promote a working environment that provides for a clean, orderly and safe facility for ALL team members so that we may perform, develop and exceed the contributor status. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently exposed to moving mechanical parts. The team member is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
An Equal Opportunity Employer/Vet/Disability
