Top 183 Soma resources Jobs

Client Support Supervisor
Soma Global, Inc. —Remote
- $50,000 - $55,000 a year
- Background check
- English
- Mid-level
Quick Apply
IT Consultant (IT Help Desk Consultant)
Jones IT —San Francisco, CA
- $70,304 - $72,804 a year
- Full-time
- Mid-level
- Fair chance
- 1 year
- Commuter assistance
Quick Apply
Soma Fit Models Needed!
Soma —Fort Myers, FL
- Full-time
- Entry level
Custodian - SOMA Rise
Health Right 360 —San Francisco, CA
- $26.25 - $28.35 an hour
- Weekends as needed
- Background check
- High school diploma or GED
- Fair chance
- COVID-19 protective measures
- Commuter assistance
Quick Apply
SOMA - Student Achievement Specialist
A T Still University of Health Sciences —Mesa, AZ
- Public speaking
- Mid-level
- University
On-Call Health Worker I - SOMA Rise
Health Right 360 —San Francisco, CA
- $34.13 an hour
- Temporary
- Background check
- CPR Certification
- Customer service
Quick Apply
Senior Product Designer
Revv —Remote
- $140,000 - $180,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Health insurance
- Dental insurance
13d
Inventory Manager
Soma Global, Inc. —Clarkston, GA
- $50,000 - $70,000 a year
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
Sales Associate
Soma —West Palm Beach, FL
- 8 hour shift
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
Sales
Soma —Houston, TX
- 8 hour shift
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
Sales Lead
Soma —Miami, FL
- 8 hour shift
- 18 years or older
- Mid-level
- High school diploma or GED
Support Associate
Soma —Estero, FL
- 8 hour shift
- 18 years or older
- Merchandising
- High school diploma or GED
On-Call Health Worker -SOMA Rise
Health Right 360 —San Francisco, CA
- $34.13 an hour
- Weekends as needed
- Background check
- Vital signs
- BLS Certification
Quick Apply
Health Worker II - SOMA Rise
Health Right 360 —San Francisco, CA
- $37.80 an hour
- Weekends as needed
- Background check
- Vital signs
- Customer service
- Commuter assistance
- Paid holidays
Quick Apply
Client Services Coordinator
Soma Global, Inc. —Jackson, MS
- $45,000 a year
- Background check
- Mid-level
- Bachelor's degree
Quick Apply
Account Executive
Revv —New York, NY
- $92,500 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
PT Sales Lead
Soma —Houston, TX
- 8 hour shift
- 18 years or older
- Mid-level
- High school diploma or GED
Assistant Store Manager -Soma
Soma —Saint Simons Island, GA
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
Health Worker I (On-Call) - SOMA Rise
Health Right 360 —San Francisco, CA
- $34.13 an hour
- Weekends as needed
- Background check
- Vital signs
- BLS Certification
- Commuter assistance
- Paid holidays
Quick Apply
Case Manager, Wellness Clinic
San Francisco Community Health Center —San Francisco, CA
- $27.85 - $34.15 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply

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Client Support Supervisor

Soma Global, Inc.
Remote

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Job Details

$50,000 - $55,000 a year

Qualifications

English
High school diploma or GED
Managing clients in a customer support role
Customer support
Technical Proficiency
Ticketing system technical support

Full Job Description

The Technical Support Supervisor is responsible for overseeing the daily operations of the Customer Support Team as well as participating as an active member of the team. This position will partner with the Customer Support Team members to deliver exceptional customer support and customer experience through phone, email, and chat and will oversee scheduling, call queue monitoring, and meeting management. This team member will be expected to lead by example, organize work, build reports, handle escalations, and help with ad hoc projects, and training. The Customer Support Supervisor will work within the Customer Support Team and will report to the COO. This position is an advocate in the overall culture, vision, and values of Kologik.

Responsibilities

Assume Supervisory responsibilities for Customer Support Team representatives
Manage work schedule and availability in support systems (attendance and performance)
Oversee timecard entry and approvals
Monitor and manage call queue as it pertains to Support Team and customer resource needs
Manage escalated ticket queue and attend internal meetings regarding escalations as appropriate
Ensure Support processes are followed and identify new processes where appropriate
Promote a Customer Centric environment and help to ensure support issues are handled in a timeline manner and customers receive updates on existing tickets
Oversee Tier-2 to Tier-3 escalation process for tracking and customer follow up including accurate DevOps creation for ticket escalations
Coordinate with Tier-3 to provide Support priorities for existing escalations
Ensure Tier-3 updates are provided to Tier-1/Tier-2 members and ultimately customers
Oversee product release coordination for resolved tickets
Train & mentor Tier-1 & Tier-2 Customer Support Representatives
Coordinate and lead monthly Team meetings with an Agenda sent in advance
Suggest topics for Support training to improve team skills
Create and distribute performance reviews for team members
Oversee Zendesk configuration
Assist in call queue as needed for overflow support

Expectations

Embody and exemplify Kologik’s core values
Winning mindset - Hungry, driven, passionate, execution focused, committed, urgency
Coachable change agents – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative
Servant leaders – When no one is looking, we do the right thing; teamwork, collaborative, not siloed, customer-centric
Teamwork: Build consensus and use active listening skills.
Customer Service: Provide prompt, high-quality service to members, staff, vendors and internal/external customers.
Communication: Create effective working relationships by sharing information.
Achievement: Demonstrate ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience.
Flexibility/Innovation: Initiate new ideas, exhibit creative thinking and grasp new concepts.
Technical Excellence: Apply and develop enhanced technical and role specific skills and organizational knowledge.

Requirements

Attend and complete Kologik provided Management/Leadership Training as assigned
Be able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background check(s) and certifications
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Proficiency in English
High school diploma or GED is required, an Associates Degree or higher or technical certifications are highly desirable
2-4 years of experience as a Technical or Customer Support Representative or similar Customer Service role is highly desirable
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Aptitude for learning new technologies quickly
Strong client-facing and communication skills
Troubleshooting and multi-tasking skills
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Physical Requirements

Prolonged periods sitting at a desk and working on a computer

Quick Apply

Refine Your Search

soma resources jobs

Client Support Supervisor

IT Consultant (IT Help Desk Consultant)

Soma Fit Models Needed!

Custodian - SOMA Rise

SOMA - Student Achievement Specialist

On-Call Health Worker I - SOMA Rise

Senior Product Designer

Inventory Manager

Sales Associate

Sales

Sales Lead

Support Associate

On-Call Health Worker -SOMA Rise

Health Worker II - SOMA Rise

Client Services Coordinator

Account Executive

PT Sales Lead

Assistant Store Manager -Soma

Health Worker I (On-Call) - SOMA Rise

Case Manager, Wellness Clinic

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