Top 33 Stax Jobs | SimplyHired

Customer Support Specialist
Stax —Orlando, FL
- Full-time
- Spanish
- English
- Research
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Restaurant Server *Weekly Pay*
Mr Stax - IHOP —Springfield, MA
- $500 - $800 a week
- Part-time
- Serving
- Casual dining restaurant
- US work authorization
- Paid training
- Employee discount
Quick Apply
2d
Line Cook
Mr Stax - IHOP —Los Angeles, CA
- $21 - $23 an hour
- Part-time
- Mid-level
- In-person
- Restaurant
- Paid training
- Employee discount
Quick Apply
13d
IHOP Server/Waiter/Waitress
Mr. Stax, Inc. —Long Beach, CA
- Full-time
- Serving
- Casual dining restaurant
- Ability to stand for extended periods
IHOP Cook
Mr. Stax, Inc. —Las Vegas, NV
- $12 - $23 an hour
- Full-time
- Ability to lift 50 pounds
- Entry level
- Under 1 year
IHOP Dishwasher/Busser
Mr. Stax, Inc. —Long Beach, CA
- Full-time
- Customer service
- Ability to lift 50 pounds
- Restaurant
IHOP Host/Hostess
Mr. Stax, Inc. —Long Beach, CA
- Full-time
- Serving
- Ability to stand for extended periods
- Communication skills
Integrated Payment Consultant
Stax —Orlando, FL
- Full-time
- Mid-level
- 2 years
- Communication skills
Quick Apply
Account Manager
Stax —Orlando, FL
- Full-time
- 3 years
- Bachelor's degree
- Travel
Quick Apply
10d
Business Development Representative
Stax —Orlando, FL
- Full-time
- Research
- Mid-level
- Communication skills
Quick Apply

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Customer Support Specialist

Stax -
Orlando, FL

Quick Apply

Job Details

Full-time

Qualifications

Phone communication
De-escalation techniques
Conflict de-escalation
Desktop applications
Customer support
Productivity software
Client interaction via phone calls

Full Job Description

Description:

We’re proud to share that our Customer Support team earned Bronze in the Stevie® Awards for Front-Line Customer Service Team of the Year - a recognition that highlights our people-first mindset and relentless commitment to our clients.

At Stax, Customer Support isn’t just about answering questions. It’s about empowering businesses, solving real problems, and delivering every interaction with both knowledge and heart. Come be part of a team that’s nationally recognized, deeply collaborative, and dedicated to raising the bar for customer experience every single day.

As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of customers’ payment processing infrastructure, which may include third-party systems in addition to Stax systems.

Key Responsibilities & Objectives

Monitoring incoming call queue and answer an average of 300/mon incoming calls promptly and professionally
Maintain an average call handle time of 20 minutes
Handle calls related but not limited to:
- Login Help
- Basic Transaction Research
- Basic Deposit Research
- General Inquiries
- Basic StaxPay How To’s/Walk Throughs
- Billing Tickets (Fee Opt Outs)
- StaxPay Troubleshooting
- Basic Terminal Troubleshooting
Maintain KPIs as set forth by support leaders
Responding to customer support requests in a timely manner
Diagnose/troubleshoot basic technical issues across hardware and software platforms
Identify workarounds and resolutions to basic technical issues
Proactively coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end-to-end troubleshooting including systems outside of Stax’s control
Identifying hardware and software solutions
Maintain high data hygiene on your work in all internal systems
Provide feedback to help identify trends and potential process improvements or customer experience improvements
Effectively investigate and diagnose customer problems, including problems involving data and systems of third parties such as back-end processors or banking partners
May be assigned weekend and evening shifts
Other duties as assigned

Requirements:

2+ years working with customers
Excellent communication skills, to work within team and customer relations
Strong customer empathy and the ability to de escalate in emotional situations
Technical or financial support experience
Excellent phone etiquette
Ability to work under pressure in fast-paced environment and prioritize workload
Comfortable with standard business software (Microsoft Office, Google, etc)
Solution oriented with the ability to think strategically and creatively in decision making
Strong work ethic
Coachable and able to take direction and feedback well, yet being forward thinking to challenge the status quo
Strong attention to detail
Bilingual - Fluent in English and Spanish a plus

Join an award-winning team and help us redefine Customer Support in financial services.

Quick Apply

Refine Your Search

stax jobs

Customer Support Specialist

Restaurant Server Weekly Pay

Line Cook

IHOP Server/Waiter/Waitress

IHOP Cook

IHOP Dishwasher/Busser

IHOP Host/Hostess

Integrated Payment Consultant

Account Manager

Business Development Representative

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