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Technical Solutions Consultant

TeselaGen Biotechnology -
Remote

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Job Details

Full-time

Benefits

Health insurance
Flexible schedule

Qualifications

Managing customer accounts
Customer communication
Customer service problem-solving

Full Job Description

Customer ExperienceFull-TimeRemote — Global

Technical Solutions Consultant

Posted November 10, 2025

Serve as the technical bridge between our customers and product team. Help biotech organizations onboard, integrate, and maximize value from TeselaGen's platform. Requires a background in molecular biology or bioinformatics.

What You'll Do

Lead technical onboarding and implementation for new enterprise customers
Provide hands-on training sessions for scientists and lab managers on the TeselaGen platform
Act as the primary technical point of contact for assigned accounts, resolving issues and answering questions
Translate customer requirements into technical specifications for the engineering team
Build custom workflows, integrations, and configurations using the TeselaGen API and platform tools
Document best practices, FAQs, and training materials for the knowledge base
Collaborate with sales during pre-sales technical evaluations and proof-of-concept engagements
Gather and relay customer feedback to drive product improvements

What We're Looking For

Background in molecular biology, bioinformatics, biochemistry, or a related life science field (M.S. or Ph.D. preferred)
2+ years of experience in a customer-facing technical role (solutions engineering, technical support, or consulting)
Hands-on experience with bioinformatics tools, lab information systems (LIMS), or electronic lab notebooks (ELN)
Comfortable reading and writing scripts in Python or JavaScript for integrations and data workflows
Excellent communication skills with the ability to explain complex concepts to diverse audiences
Strong problem-solving skills and attention to detail
Ability to manage multiple accounts and priorities simultaneously

Nice to Have

Experience with synthetic biology workflows (cloning, strain engineering, DNA assembly)
Familiarity with REST APIs, GraphQL, or data integration tools
Experience with Benchling, SnapGene, Geneious, or similar biotech software
Knowledge of lab automation platforms (Tecan, Hamilton, Opentrons)

What We Offer

Competitive salary and equity participation
Fully remote with flexible hours
Health insurance and wellness benefits
Annual learning and conference budget
Work directly with scientists at leading biotech and pharma organizations
Collaborative, mission-driven team culture

Interested in this role?

We'd love to hear from you. Reach out through our contact page and mention the position you're applying for.

Apply Now

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