Top 242531 Technology group Jobs

Contact Center Engineer
Brooksource —Remote
- $55 - $60 an hour
- Contract
- Remote
- Microsoft Excel
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
1d
Technical Support Specialist
PatientNow —Remote
- $24 - $26 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
IT Operations Administrator
The National Society of Leadership and Success —Remote
- Full-time
- Remote
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Data Analyst
Planned Systems International, Inc. —Remote
- Remote
- Microsoft Outlook
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
14d
Digital Dentistry Technology Trainer (Per Diem)
Benco Dental —Remote
- Part-time
- Remote
- Mid-level
- Travel
- 1 year
14d
Solutions Specialist I
J.D. Power —Remote
- $49,000 - $57,000 a year
- Email
- Remote
- Public speaking
- Communication skills
- Entry level
APQP Quality Engineer
Crane Aerospace & Electronics —Elyria, OH
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Senior Staff Electrical Engineer
AED, Inc —Bozeman, MT
- $200,000 - $240,000 a year
- Full-time
- Background check
- Research
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
Sr. IT Support Technician
IRWIN SEATING COMPANY —Altamont, IL
- $63,000 - $73,000 a year
- Full-time
- Google Workspace
- Computer science
- Azure
Quick Apply
5d
ServiceNow Architect
Accenture Federal Services —Springfield, VA
- $108,400 - $198,300 a year
- DevOps
- System design
- JavaScript
Electrical Construction Technology Instructor
Johnson College —Scranton, PA
- Full-time
- Classroom
- Word processing
- Mid-level
- Paid jury duty
- Disability insurance
Quick Apply
Electrical Engineer – Order Processing
Reinhausen GmbH —Humboldt, TN
- English
- Mid-level
- Travel
- Paid holidays
- Tuition reimbursement
Metrology Lead
ALK-Abello, Inc —Post Falls, ID
- $32.00 - $37.50 an hour
- Full-time
- Mentoring
- Senior level
- Leadership
- 401(k) matching
Quick Apply
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Test Engineer - SME-Level
Astrion —Hanscom AFB, MA
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Veterinary Technician - Emergency
Veterinary Care and Specialty Group —Chattanooga, TN
- Weekends as needed
- Mid-level
- Math
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Service Electrician
South West Plumbing & Waterheaters Inc —Seattle, WA
- $150,000 - $237,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
11d
Engineer- Electrical, Product Development
Advanced Cooling Technologies Inc —York, PA
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Senior Dynatrace Consultant
Netbuilder —New York, NY
- Up to $170,000 a year
- Full-time
- Background check
- Azure
- Office
- Health insurance
- Paid time off
Quick Apply

I want to receive the latest job alert for technology group

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Center Engineer

Brooksource -
Remote

Quick Apply

Job Details

Contract
$55 - $60 an hour
1 day ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Technical editing
Systems integration
Teamwork
Microsoft Excel
Content creation for technical audiences
Technical documentation
Call center experience
Enterprise software
Visio
Software installation
Enterprise software support
Network infrastructure
RAID configurations
Hardware support
Server virtualization
Integration with Third-Party Services (system development)
SAN
Network routing
Productivity software
Technical writing experience within technology
Server hardware support

Full Job Description

Contact Center Engineer

We are seeking an Engineer to support our enterprise level contact or call center customer sites. The UC solution includes all components of Cisco (UC) solutions including Cisco Unified Communications Manager (CUCM), Unity Connections, Cisco Unified Presence Server (CUPS), Cisco Emergency Responder (CER) , Cisco Unified Contact Center Enterprise (UCCE), Cisco Intelligent Contact Management (ICM), CVP, and IP IVR plus other third party software, integrated peripheral systems, hardware administration & testing, network validation, remote administration, systems monitoring, and integration with other enterprise applications.

Must have experience in the following Areas:

· Advanced networking experience using multiple Ethernet cards on a single server.
· Experience doing numerous installations and upgrades of above core OS’s.
· Server hardware experience configuring varying levels of RAID and establishing SAN connectivity.
· Installation and Administration experience with VMWare or HyperV.
· Creating and Editing Documentation to include proficiency with Microsoft Word, Excel and Visio
· Experience in a service, support or technical delivery role for:
· Cisco Intelligent Contact Management (ICM) / IP Contact Center (IPCC) / UCCE Unified Contact Center Enterprise (UCCE) solutions and integrations
· Cisco’s IP IVR and Cisco’s Customer Voice Portal (CVP) or third party IVR / VRU solutions and integrations
· Excellent written and verbal communication skills (technical documentation and client communication)
· Ability to troubleshoot installation related anomalies

Exposure or Experience with the following:

· Contact / Call Center
· Administration
· Operations
· Management
· Work Force Management (WFM)
· Customer Relationship Management (CRM)
· CTI Integration
· Screen Pop
· Third Party CTI Desktops
· CISCO Agent Desktop (CAD)
· CISCO CTI Toolkit (CTI OS) Agent Desktop
· Call Center Reporting
· Third Party Call Center Reporting Solutions
· Cisco Webview
· Cisco Unified Intelligence Suite (CUIS)
· Cisco Unified Intelligence Center (CUIC)
· Multi-Channel Contact Centers
· Web Collaboration
· Chat, Email (Exchange), Telephony
· Cisco Internet Application (CIS, CEM, CIM, EIM, WIM)
· Cisco IP Telephony (IPT) / Cisco Unified Communications Manager (UCM) (CallManager (CCM)) / Voice Gateways solutions and integrations
· Unified Contact Center Express (UCCX, IPCC Express)
· Telecommunications Maintenance & Administration on any major PBX / ACD / IP Telephony platform (Aspect, Avaya, Nortel, etc…) and/or integration with Cisco Intelligent Contact Management (ICM)

Certifications or work related experience in two or more areas:

· Microsoft Microsoft Certified Solution Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS) or Microsoft Certified IT Professional (MCITP)
· Routing and Switching, Voice, or Service Provider.
· Cisco Certified Internetwork Expert (CCIE)
· Cisco Certified Network Professional (CCNP)
· Cisco Certified Network Associate (CCNA)
· VMWare Certified Professional or higher.
· EMC Cloud or Data Center Architect
· NetApp Certification

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay: $55.00 - $60.00 per hour

Benefits:

Dental insurance
Health insurance
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

technology group jobs

Contact Center Engineer

Technical Support Specialist

IT Operations Administrator

IT Specialist (Tier 1)

Data Analyst

Digital Dentistry Technology Trainer (Per Diem)

Solutions Specialist I

APQP Quality Engineer

Senior Staff Electrical Engineer

Sr. IT Support Technician

ServiceNow Architect

Electrical Construction Technology Instructor

Electrical Engineer – Order Processing

Metrology Lead

Enterprise Imaging Informatics Supervisor

Test Engineer - SME-Level

Veterinary Technician - Emergency

Service Electrician

Engineer- Electrical, Product Development

Senior Dynatrace Consultant

I want to receive the latest job alert for technology group

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected