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Application Specialist I - Integrations - Req# 598
COCC —Southington, CT
- $48,110 - $65,104 a year
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- US work authorization
- Wellness program
- Tuition reimbursement
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Application Specialist I - Integrations - Req# 598

COCC -
Southington, CT

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Job Details

Full-time
$48,110 - $65,104 a year

Benefits

Wellness program
Tuition reimbursement
Paid time off

Qualifications

Research

Full Job Description

Who we are...
As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships throughout the Northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top-quality support. Designated a Top Workplace in Connecticut and a nationally Certified Great Place to Work, COCC recognizes employees as the core of our success.
Inspiring you to become extraordinary in work and life.

What we need…
An Application Specialist for our Integrations team, focused on connecting COCC products and services for internal partners. This role is ideal for a customer focused professional who enjoys being the first point of contact for clients and takes pride in resolving issues efficiently. You will provide frontline support to client institutions while coordinating inquiry resolution within defined service level standards.

What’s in it for you…
COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award-winning employer, including:

Hybrid schedules and ample paid time off allowing you work/life balance and flexibility
Customized training and onboarding to support you in your first year at COCC
Robust employee development programs aligned with career pathing objectives
Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets
Generous PTO offerings, benefits and competitive compensation
On-site fitness centers, wellness incentives, and lifestyle spending accounts
Tuition Reimbursement
One-on-one career coaching
DEIB initiatives championing inclusion and encouraging you to bring your whole self to work
Financial planning assistance with certified professionals
Peer recognition programs

What you’ll do…

Provide frontline customer support and coordinate issue resolution through phone, email and case support
Respond to inquiries on system use and operational procedures
Communicate expected timeframes for follow up and resolution
Escalate urgent or complex issues to the appropriate teams and ensure final resolution and client communication meet service standards
Research issues using documentation, manuals, and industry resources
Troubleshoot routine issues and develop appropriate solutions
Participate in required training and cross training initiatives
Comply with COCC security policies and data protection standards
Share feedback and assist with team workload as needed

What you’ll bring…

Bachelor’s degree in Business, IT, or related field or equivalent work experience
Strong customer service and communication skills; banking experience preferred
Experience with technologies like API integration and software testing tools
Ability to work independently and collaboratively
Attention to detail and strong organizational skills
Proficiency in Microsoft Office applications
Ability to analyze information and explain concepts to others
Experience handling confidential and sensitive information

The salary range for this job is $48110 - $65104. This is a hybrid position in Southington.

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and applicable Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing [email protected]. Please specify the help you need and we’ll be happy to get back to you.

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