Top 216292 Technology Jobs

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IT Support Engineer

AdvanTech
Gainesville, FL

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Job Details

Full-time
$50,000 - $70,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Non-technical user support
Customer communication
Network hardware support
Software troubleshooting
Customer service
Equipment troubleshooting
Windows
Technical support experience
Hyper-V
High school diploma or GED
VLAN
VoIP
Cloud service support
Desktop (troubleshooting support)
Problem-solving
Customer support ticket management
Server virtualization
SharePoint
Desktop administration
Active Directory management

Full Job Description

AdvanTech is expanding into Gainesville, FL and seeking an experienced IT Support Engineer with prior MSP experience to help establish our presence there. In this role you will provide advanced technical support across Windows Server, Active Directory, Microsoft 365, and managed network environments. This is not an entry-level or traditional help desk role. Candidates must be able to troubleshoot independently, communicate confidently with clients, and take ownership of issues from resolution through documentation.

Qualifications – IT Support Engineer Required:

Proven experience working in an MSP environment as an IT Engineer or similar role
Strong troubleshooting ability across Windows workstations and servers
Experience with Windows Server and Active Directory environments
Hands-on experience supporting Microsoft 365 and SharePoint
Working knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLANs)
Experience with virtualization (Hyper-V preferred)
Ability to manage workload independently without micromanagement
Clear, professional communication skills with non-technical users and business decision-makers
Based in the Warner Robins / Macon area with reliable transportation for onsite client support

Preferred:

Experience with Ubiquiti or similar managed networking platforms
Experience supporting VoIP systems
Exposure to server migrations and infrastructure projects

Responsibilities – IT Support Engineer

Provide remote and onsite support for managed clients across workstations, servers, networking equipment, and VoIP systems
Troubleshoot and resolve issues involving Windows environments, Microsoft 365, VPNs, firewalls, printers, and email systems
Assist with and lead server-related work including domain controllers, application servers, and system migrations
Support Active Directory, Microsoft 365, Hyper-V virtualization, and terminal services environments
Configure and support managed network infrastructure including firewalls, switches, and wireless access points
Document systems, changes, and resolutions thoroughly within the company documentation platform
Communicate technical issues and solutions clearly to non-technical users
Follow established processes and contribute to process improvement initiatives

About AdvanTech

AdvanTech is a growing Managed Service Provider built on long-term client relationships, strong technical standards, and a team-first mindset. We do not rely on long-term contracts — we earn client loyalty through service quality, accountability, and consistency. Documentation matters. Follow-through matters. How you treat people matters.

Our engineers start hands-on and are encouraged to develop specialties aligned with their strengths, whether in infrastructure, networking, VoIP, automation, cybersecurity, or project leadership. We provide the tools, trust, and support to help our team grow while maintaining high standards for technical excellence and client communication.

If you’re an experienced IT professional seeking meaningful work, real responsibility, and a team that values accountability over micromanagement and quality over shortcuts, we encourage you to apply.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Application Question(s):

MSP Experience

How many concurrent client environments have you supported at one time?

What RMM or PSA tools have you used?
In 2–3 sentences, describe how you would approach a new ticket where the issue is unclear and the user is frustrated.
What was your average daily ticket volume in your previous role?
This position requires you to have at least 2 or more years of experience working for an IT Managed Service Provider. Do you have that experience?

Ability to Commute:

Gainesville, FL 32602 (Required)

Work Location: In person

Quick Apply

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