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MSP Service Delivery Director
Tekstream Solutions —Dunwoody, GA
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General Resume Submission
Tekstream Solutions —United States
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Director Cyber Delivery & Operations - Consulting

Tekstream Solutions -
Remote

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Job Details

Qualifications

Revenue growth
Business development management
CMMC
Customer relationship building
Security team coordination
NIST SP 800-53
Business development within consulting
Operational management
Operations transformation
SOC 2
Account development
Collaboration with board members
Leadership development
Information & network security team management
Client services experience within consulting industry
Team development
Key Performance Indicators
Quality performance measurement
Workforce planning strategy
Bachelor's degree
Client management
Headcount forecasting
Project delivery management
Regulatory Frameworks (Architecture security)
Leading team collaboration initiatives
ISO 27001
Management reporting
Client growth strategy
MITRE ATT&CK
Customer satisfaction improvement

Full Job Description

Location: Remote, US-based. US Citizenship required.

The Director of Cyber Delivery & Operations is responsible for leading Cyber Delivery & Operations as a business function, including ownership of delivery quality, client outcomes, team performance, and contribution to revenue growth. This role requires operating with a business-owner mindset, balancing delivery excellence, team performance, and commercial outcomes.
Key Requirements:

Business & Operational Ownership

Accountable for delivery outcomes, including quality, margin, and client satisfaction, owns both successes and failures
Demonstrated ability to proactively identify and resolve delivery risks, rather than reacting or escalating late ? Establishes a culture of ownership and accountability across teams, minimizing dependency on escalation paths
Contribute to and support revenue growth through account expansion and solution development
Establish and track KPIs/KRIs across delivery, client experience, and team performance
Drive forecasting, staffing strategy, and utilization management
Makes clear, timely decisions with incomplete information, while maintaining alignment across stakeholders

Broad understanding across cybersecurity domains with demonstrated depth in one or more of the following:

Governance, Risk, and Compliance (GRC)*
Cyber resilience (incident response, crisis management, disaster recovery, continuity planning)*
Cloud security (AWS, Azure, GCP)*
Application and Cloud security*
Identity and access management*
Network and infrastructure security
Data protection and privacy
Threat management and detection engineering (* Strong domain depth preferred)

Experience integrating AI-enabled capabilities into cybersecurity programs (e.g., automation, analytics, governance, developer enablement). Deep technical AI/ML development experience is not required.
Able to operate and build teams, services, and BU’s at scale to include:

Building and scaling teams (multi-manager environments preferred)
Operating in consulting or services organizations with delivery and revenue accountability
Establishing repeatable delivery models, playbooks, and governance structures

Executive Leadership & Organizational Influence

Demonstrated ability to operate as a unifying leader across teams and stakeholders, aligning competing priorities without creating friction or silos
Proven experience building trusted relationships with executive leadership, grounded in transparency, accountability, and consistency
Ability to navigate complex organizational dynamics without escalation, deflection, or reliance on positional authority
Track record of developing leaders and empowering teams, rather than centralizing decision-making
Demonstrates low-ego leadership, prioritizing team and organizational success over individual recognition

Deep familiarity with frameworks: NIST CSF, NIST 800-53, ISO 27001, CIS Controls, Zero Trust, MITRE ATT&CK, CMMC, SOC2
Proven success leading and delivering large, cross-domain security programs
Strong executive presence with the ability to influence and communicate with CxOs and Boards.
Relevant certifications (CISSP, CISM, CCSP, SABSA, TOGAF, or AI/ML certifications) strongly preferred.
Prior experience with Big 4 companies or consulting is a plus.

Demonstrated experience with account expansion through high-quality delivery and client satisfaction
Demonstrated success in roles with increasing scope of organizational responsibility, not just depth of technical or delivery contribution

Years of Experience:

15+ years of progressive delivery experience in cybersecurity, IT risk, or information assurance
7–10 years in leadership roles, including board-level or executive stakeholder engagement.

Client-Facing Responsibilities

Deliver billable cybersecurity leadership and advisory services, including potentially acting as interim/fractional CISO for clients (~25–35% billable, focused on high-value leadership and advisory engagements rather than task-level execution)
Integrate AI-enabled security capabilities into client-facing delivery (e.g, advisory/assessments, threat detection, SOC automation, anomaly detection, adversarial AI defenses).
Align client programs with recognized frameworks (NIST, ISO, CIS Controls, Zero Trust, MITRE ATT&CK, CMMC).
Support business development through solution design, client presentations, RFP/RFI contributions, and executive-level relationship building. Leadership & Practice Development
Define and evolve our cybersecurity Delivery & Operations strategy and organization
Mentor and grow a team of cyber practitioners, fostering expertise in advisory, digital resilience and AI-enabled security.
Collaborate across practices (cloud, AI/ML, data, digital engineering) to build integrated client offerings.
Drive delivery excellence and repeatability with reusable playbooks, reference architectures, and governance models.
Drive thought leadership within the cybersecurity team (e.g., brown bags, technical IP, speaking engagements, etc.)
Drive continuous improvement initiatives (automation, tooling, AI augmentation)
Establish clear delivery KPIs and reporting across all engagements
Improve delivery consistency and client satisfaction scores
Build repeatable delivery models and accelerators What Success Looks Like
Strengthen alignment between delivery and business development
Mentor and elevate leadership bench within the team
Establish a high-trust, low-friction operating environment across delivery teams and leadership
Reduce delivery escalations through proactive alignment, clear ownership, and strong communication rhythms
Successfully transitions the team from reactive delivery to a proactive, structured, and scalable operating model

Certifications (Required or Nice to Have)
Bachelor’s degree required; Master’s degree in Cybersecurity, Computer Science, or related field strongly preferred.
Certifications in CISSP, CISA, CRISC, etc. is a plus. Software Platform Knowledge Familiarity with leading cybersecurity tools including (but not limited to): Qualys, Tenable, Sailpoint, Wiz, Crowdstrike, Snyk, Veracode, Okta, Axonius, AI Cyber tools
Expected Travel (Client and Internal)

Expected travel 25%-30% for internal and client meetings (as needed)

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Director Cyber Delivery & Operations - Consulting

Business Value Lead

QA Lead - AI Enabled Platform

Strategic Finance Manager

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General Resume Submission

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