Townsend Insurance Group | Danvers MA
We are a local independent insurance agency, specializing in a wide range of insurance products for personal and business needs. We pride ourselves on wonderful customer service and being attentive to their needs, we do not work for insurance carriers; we work to serve our customers.
We're a growing independent agency on the North Shore seeking a detail-oriented Personal and Commercial Lines Account Manager to support a book of business across Massachusetts, with additional accounts in New Hampshire, Maine, and Connecticut.
Position Overview:
This role is ideal for a service-driven professional who thrives in a fast-paced environment, values strong client relationships, and enjoys working as part of a collaborative team. You'll play a key role in delivering responsive day-to-day service, maintaining account accuracy, and supporting both client retention and growth.
Why Join Us:
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Competitive salary with opportunities for performance-based bonuses
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Family-owned agency with a collaborative, team-first culture where your contributions are valued
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Supportive leadership that prioritizes open communication, flexibility, and work-life balance
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Established client base and strong carrier relationships across MA, NH, ME, and CT
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Opportunity to manage a diverse book with the support you need to succeed
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Close collaboration with experienced producers and team members who genuinely support one another
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Long-term growth potential within a stable, community-focused agency
Benefits:
- Health, Dental, and Vison Insurance,
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401K with employee contribution,
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2 Weeks (80 hours) Paid Vacation Time - Accrued,
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6 Sick Days Per Year,
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2 Personal Days,
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9 Paid Holidays,
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3 Floating Holidays (Presidents Day, Columbus Day, and Veterans Day),
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12 Hours of Volunteer Time
Position: Personal and Commercial Lines Account Manager
Pay: $60,000 to $75,000 Salary
Pay type: Exempt
Hours: Monday through Friday, 9:00am to 5:00pm
Schedule: In Office
Location: Danvers MA
Key Responsibilities:
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Manage a book of personal and commercial lines accounts, maintaining strong client relationships through consistent, responsive service
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Respond promptly to client inquiries, service requests, and issues, ensuring a high level of customer satisfaction
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Review client exposures and existing policies to ensure appropriate coverage while handling frequent policy updates and changes
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Partner with producers to support new business activity, including quoting, binding, and onboarding of new accounts
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Provide timely, accurate day-to-day service, prioritizing workload to meet deadlines and service standards
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Monitor carrier turnaround times and follow up on policies, endorsements, and claims to ensure efficient processing
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Perform regular account reviews with a focus on retention, coverage accuracy, and cross-selling opportunities
Qualifications:
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3-5 years of prior insurance industry experience preferred
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High school diploma or the recognized equivalent, required
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Must have an active P and C License
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Proficient in the use of Windows programs including Outlook, Word and Excel
