Top 51 Transcore Jobs

Team Lead
E-ZPass MA/TransCore —Natick, MA
- $19 an hour
- Temporary
- Mid-level
- Office
- High school diploma or GED
Quick Apply
2d
Customer Service Representative
E-ZPass MA/TransCore —Saugus, MA
- $18 an hour
- Temporary
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
1d
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
Quick Apply
Customer Service Representative
TransCore, LP —White Marsh, MD
- $17.00 - $18.50 an hour
- Full-time
- Spanish
- Basic math
- Office
- AD&D insurance
- Health insurance
Quick Apply
Mailroom Assistant
TransCore, LP —Houston, TX
- Full-time
- High school diploma or GED
- Ability to sit for extended periods
- Data entry
Quick Apply
22h
Warehouse Coordinator
TRANSCORE —Tampa, FL
- Full-time
- Forklift
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
8d
IT Help Desk Specialist
TransCore, LP —Houston, TX
- Full-time
- Computer Science
- Research
- Mid-level
Quick Apply
Software Engineer II
TransCore, LP —Norcross, GA
- Hybrid work
- Computer Science
- Office
- 3 years
Quick Apply
Sr Project Manager
TRANSCORE —Tampa, FL
- Full-time
- Microsoft Excel
- Ability to lift 50 pounds
- Business development experience
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Director, Software Engineering
TransCore —Norcross, GA
- Hybrid work
- Computer Science
- Engineering
- System design
Quick Apply
Customer Service Manager
TransCore, LP —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
Quick Apply
Construction Laborer
TransCore —Tampa, FL
- Nights as needed
- Background check
- Clean driving record
- Construction site
Quick Apply
Software QA Engineer I, Data Analysis
TransCore —Nashville, TN
- Hybrid work
- Computer Science
- Mid-level
- Office
Quick Apply
Director, Software Engineering Smart Mobility
TransCore —Norcross, GA
- Hybrid work
- Computer science
- Azure
- Computer Science
Quick Apply
Software Engineer I - Roadside Real-Time Systems
TransCore, LP —Nashville, TN
- Hybrid work
- Computer Science
- Data analysis skills
- Travel
Quick Apply
Associate Marketing Specialist
TransCore —Nashville, TN
- Hybrid work
- Marketing
- Office
- Bachelor's degree
Quick Apply
6d
QA Specialist
TransCore, LP —Houston, TX
- Full-time
- Hybrid work
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
Quick Apply
13d
Technician I
TransCore —Orlando, FL
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Senior Director, Smart Mobility Architecture
TransCore, LP —Nashville, TN
- Hybrid work
- Computer science
- 7 years
- Azure
Quick Apply
Software QA Engineer I, Database Validation
TransCore —Nashville, TN
- Hybrid work
- Computer Science
- 5 years
- Office
Quick Apply

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Team Lead

E-ZPass MA/TransCore -
Natick, MA

Quick Apply

Job Details

Temporary | Full-time | Contract
$19 an hour
2 days ago

Qualifications

Internal controls
Phone communication
Employee relationship building
High school diploma or GED
Team management
Data entry
Training & development
Cash handling
Client interaction via phone calls
Customer data entry

Full Job Description

This role is on-site at the Natick E-ZPass Center located at the Natick Service Plaza (on I-90 East).

Job Summary: Under the direction of the Customer Care Supervisor and the Associate Supervisor, the Customer Care Team Lead is the primary customer interface for the E-ZPass MA & PAY BY PLATE program. The Team Lead will open new accounts, make payments, update account information, test and replace transponders, and respond to customer requests. This responsibility includes ensuring E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance. The Team Lead will assist in maintaining a positive and productive work environment, in cashing out clerks, and in opening and closing the office. The Team Lead, in conjunction with the Associate Supervisor is responsible for ensuring staff understands and follows established procedures, that the assets of MassDOT are properly controlled and safeguarded, and to communicate to the Associate Supervisor staff performance issues. The Team Lead will assist in handling escalated customer issues, assist with reports, training of staff, and with the auditing process.

Available to work 40 hours per week with shifts between the hours of Monday-Friday 6:45am-7:15pm and alternating Saturdays from 8:45am-1:15pm.
Act as a role model for staff
Maintain exceptional level of customer service and handle escalated customer issues in the absence of the Associate Supervisor
Contribute to the training of satellite office staff to ensure they understand and follow procedures
Ensure the Service Center is clean, organized, and all equipment is functioning properly
Ensure timely communication of essential information to Associate Supervisor and to
Assist in creating a positive work environment that fosters a healthy team relationship
Responsible for understanding, monitoring, and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care department, informing Customer
Assist with auditing and required TransCore reports (e.g., Daily Walk-in report, Open Pending, QLess, Metric 36) as needed
Process applications for walk-in customers
Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests
Ensure daily cash outs are completed accurately
Meet MassDOT standards and ensure the assets of MassDOT are properly controlled and safeguarded
Assist in opening and closing the office
Assist at other E-ZPass MA offices as needed
Perform other duties as directed by TransCore management and supervisory staff

Additional Duties that May be Required:

Assist in manning live sign-ups
Work at other E-ZPass MA facilities

Required Skills:

1-2 years customer service experience, preferably in a leadership position
Flexibility in scheduling
Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem- solving skills
Adapt quickly, efficiently, and positively to various projects assigned
Works well in a fast-paced, multi-task environment
Must remain professional under every circumstance with customers and staff members
Oversee and maintain proper internal controls for monetary transactions
Must maintain an excellent attendance record

Education: High School Diploma or equivalent, preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Job Types: Full-time, Contract, Temporary

Pay: $19.00 per hour

Application Question(s):

What is your desired salary?

Work Location: In person

Quick Apply

Refine Your Search

transcore jobs

Team Lead

Customer Service Representative

Call Center Manager

Customer Service Representative

Mailroom Assistant

Warehouse Coordinator

IT Help Desk Specialist

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Sr Project Manager

Director, Software Engineering

Customer Service Manager

Construction Laborer

Software QA Engineer I, Data Analysis

Director, Software Engineering Smart Mobility

Software Engineer I - Roadside Real-Time Systems

Associate Marketing Specialist

QA Specialist

Technician I

Senior Director, Smart Mobility Architecture

Software QA Engineer I, Database Validation

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