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Stone Project Scheduler

Visionmakers International LLC
Mesa, AZ

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Bilingual
Spanish
Customer communication
Microsoft Excel
Customer service
English
Mechanical knowledge

Full Job Description

JOB DESCRIPTION

Stone Project Scheduler

The Stone Project Scheduler manages stone projects from the order placement to the completion of installation. They oversee the ordering, scheduling, and customer service of all stone jobs. They work hand in hand with the Stone Superintendent. This includes managing the schedule of external installers, overseeing that safety and quality of work forms are completed, job costing, and helping meet and manage customer expectations. Also includes scheduling after sales service, repairs and punch list items.

This person needs to excel at customer communication, keeping all parties informed of project status, schedules, and any changes through consistent and professional communication. He/she must work effectively by bridging the expectations set by sales to the Stone Superintendent and installers. He/she must excel in scheduling and balancing jobs and resources, recruiting and maintaining key personnel, and helping resolve customer concerns and achieving customer satisfaction. He/she must be of complete integrity and exude a professional image of the company to others.

RESPONSIBILITIES:

STONE ORDERING

· Places/Manages Stone Orders with VM Carvers/Quarries

· Communicates order delivery dates with Sales/Stone Superintendent

· Manages/Schedules shipment fulfillment and delivery dates

· Maintains Stone WIP workbook with accurate shipment information

· Updates VM Team in Production meeting with shipment details (Jobs/Pallets in shipment and ETA)

SCHEDULING

Proactively monitors upcoming projects and prioritizes schedule accordingly
Collaborates with sales team to fully understand scope of work prior to scheduling
Maintains and updates the schedule daily
Provides weekly schedule updates and overviews during production meetings
Assigns jobs to appropriate crews and oversees workload distribution
Communicates scheduling updates with clients
Schedules installations, repairs and service work in an efficient and timely manner
Coordinates pickups and deliveries with WH Logistics Coordinator
Ensures that Stone Superintendent and Installer have job start packet before install is started

COMMUNICATION

Serves as the primary point of contact for clients during the installation phase
Texts DAILY progress updates to client and sales rep, including any issues or delays
Responds promptly to team and client communications (within 24 hours expected)
Maintains clear, professional, and consistent communication to uphold Visionmakers service standards

FINANCIAL MANAGEMENT & PROFITABILITY

Develops and reviews job budgets and cost projections prior to project start
Monitors installation costs to ensure projects are completed on budget
Reviews and audits work pay forms for accuracy and cost control
Notifies management in advance in projected margins fall below 39%
Notify management immediately if any unforeseen costs arise and will affect job profitability

INSTALLATION OVERSIGHT

Recruits, trains, and manages installation personnel in accordance with company standards, UBC, and Arizona Code Masonry Guidelines
Communicates project details including CADS, cost expectations, and marked up plans to installers prior to job start
Conducts regular site visits to monitor progress and quality
Identifies and resolves installation issues proactively, including missing or incorrect materials
Provides problem solving support to clients and sales team when challenges arise
Manages change orders by determining scope, pricing, and quantities (sales team finalizes approvals)
Ensures all job sites maintain high standards of professionalism, safety, and cleanliness
Verifies installations meet design specifications and company quality standards
Performs final “blue tape” inspections prior to job completion
Ensures projects are completed on schedule

PROJECT CLOSEOUT & DOCUMENTATION

Coordinates final walkthroughs with clients and ensures timely collection of payment
Submits biweekly job completion reports for billing of non-retail jobs
Documents job progress with photos and saves in job file
Coordinates removal and return of leftover materials with warehouse and installers
Completes and maintains Daily Jobsite Checklist and saves in job file

SALES SUPPORT & MARKET AWARENESS

Ensures job site presentation reflects and reinforces Visionmakers brand standards

· Maintains awareness of market conditions, including competitors, labor trends, and industry changes)

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Compensation Package:

Bonus opportunities
Yearly bonus

Experience:

Customer service: 1 year (Preferred)

Language:

English and Spanish (Required)

Work Location: In person

Quick Apply

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