Top 68 Mtm transit Jobs

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Manager, Contact Center
Medical Transportation Management (MTM, Inc.) —Norton, VA
- $65,440 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Mileage reimbursement
- Health savings account
Quick Apply
Quality Coordinator
Medical Transportation Management (MTM, Inc.) —Hyattsville, MD
- $22 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Fleet Maintenance Technician (Class A)
Medical Transportation Management (MTM, Inc.) —Redding, CA
- $35 an hour
- Full-time
- CDL B
- ASE Certification
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Manager, Operations and Safety
Medical Transportation Management (MTM, Inc.) —Fort Walton Beach, FL
- $60,920 - $98,160 a year
- Full-time
- CDL B
- DOT physical examination
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
1d
Operations Manager
MTM Transit —Bakersfield, CA
- $47,920 - $80,000 a year
- Full-time
- CDL B
- Background check
- Experience working with individuals with disabilities
- Paid holidays
- Relocation assistance
Quick Apply
CDL Driver - Orange County
Medical Transportation Management (MTM, Inc.) —Newburgh, NY
- From $23 an hour
- Full-time
- CDL B
- Clean driving record
- Customer service
- Paid training
- Paid holidays
Quick Apply
Utility
Medical Transportation Management (MTM, Inc.) —Allegan, MI
- $20 an hour
- Full-time
- Experience working with individuals with disabilities
- Customer service
- DOT physical examination
- Paid training
- Commuter assistance
Quick Apply
Fleet Maintenance Technician (B)
Medical Transportation Management (MTM, Inc.) —Gilbert, AZ
- From $30.50 an hour
- Weekends as needed
- ASE Certification
- DOT physical examination
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
CDL Driver - Pima
Medical Transportation Management (MTM, Inc.) —Tucson, AZ
- $20 an hour
- Full-time
- Customer service
- DOT physical examination
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
Driver - Gila County
Medical Transportation Management (MTM, Inc.) —Payson, AZ
- From $16 an hour
- Full-time
- DOT physical examination
- Pass drug screening
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Lube Technician
Medical Transportation Management (MTM, Inc.) —Reno, NV
- $22.99 an hour
- Full-time
- DOT physical examination
- High school diploma or GED
- Organizational skills
- Paid training
- Paid holidays
Quick Apply
8d
Driver - Allegan
Medical Transportation Management (MTM, Inc.) —Allegan, MI
- $20 an hour
- Full-time
- Customer service
- DOT physical examination
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Driver - Tracy
Medical Transportation Management (MTM, Inc.) —Tracy, CA
- $26 an hour
- Full-time
- CDL B
- Customer service
- DOT physical examination
- Paid training
- Paid holidays
Quick Apply
Driver - Reno
Medical Transportation Management (MTM, Inc.) —Reno, NV
- $18.31 an hour
- Full-time
- Customer service
- DOT physical examination
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
Driver - Redding
Medical Transportation Management (MTM, Inc.) —Redding, CA
- $25 an hour
- Full-time
- CDL B
- Customer service
- DOT physical examination
- Paid training
- Paid holidays
Quick Apply
In-Office Customer Service Rep
Medical Transportation Management (MTM, Inc.) —Phoenix, AZ
- $19 - $22 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Outlook
- Mileage reimbursement
- Paid holidays
Quick Apply
6d
ADA Paratransit Mobility Assessment Evaluator
Medical Transportation Management (MTM, Inc.) —Phoenix, AZ
- $26 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
- Paid holidays
- Health insurance
Quick Apply
8d
Driver - Hilo
Medical Transportation Management (MTM, Inc.) —Hilo, HI
- $28.03 an hour
- Full-time
- Customer service
- DOT physical examination
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Dispatcher
MTM Transit, LLC —Reno, NV
- $18.31 an hour
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
General Manager
Medical Transportation Management (MTM, Inc.) —Palm Beach, FL
- $107,120 - $150,680 a year
- Full-time
- 7 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply

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Manager, Contact Center

Medical Transportation Management (MTM, Inc.) -
Norton, VA

Quick Apply

Job Details

Full-time
$65,440 - $80,000 a year

Benefits

Mileage reimbursement
Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Managerial strategic planning
Confidential information handling
Microsoft Excel
Microsoft Outlook
Recruitment process management
Team supervision
Managing teams in a customer support role
Coaching
Presentations for conferences or internal meetings
High school diploma or GED
Disciplinary action management
Team development
Recruitment and selection
Video conferencing software
Mentoring
Recruiting
Video conferences (communication methods)
Call center management
Team motivation (leadership skill)
Staffing management
Video conferencing systems operation
Analytics

Full Job Description

What will your job look like?

The Manager, Contact Center (CC) is responsible for overseeing the daily operations of a high-volume Contact Center (CC) providing expertise and customer service support to contact center staff. The Manager, Contact Center (CC) will ensure that production, quality and contract standards are met through monitoring service levels, consumer satisfaction, client satisfaction, and compliance of protocols and procedures.

This position is located on-site in Norton, VA.

What you’ll do:

Provide leadership and management of direct and non-direct reports
Meet/exceed Contact Center performance expectations and goals
Meet Contact Center and financial objectives by estimating requirements, preparing an annual budget and analyzing variances
Work with the Operations team to ensure Contact Center team members are setting the most appropriate, lowest cost mode of transportation, leveraging public transit and gas mileage reimbursement to the fullest extent possible
In collaboration with internal and external partners, ensure effective processes are in place and in line with Corporate processes and goals
Analyze statistical Contact Center data, as well as Dispatch data and work with Workforce Management to determine areas of opportunity to prevent Corrective Action Plans
Oversee team staffing levels and partner with People & Culture to help support recruitment efforts, as needed
Oversee the completion of various tasks assigned to Contact Center staff
Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork
Drive accountability on process improvements that are needed to reduce complaints and maximize operational efficiencies
Provide support on special projects, as needed

What you’ll need:

Experience, Education & Certifications:

High school diploma or G.E.D. equivalent
5+ years of previous leadership or supervisory experience required, or equivalent related experience; at least 3 of those years in a leadership role within a Contact Center
Experience in coaching, mentoring and fostering a positive work environment
Experience communicating in a digital setting with all levels of employees
Experience with recruiting, hiring and discipline management

Skills:

Strong leadership, mentoring and coaching skills
Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
Maintain a strong knowledge of products and services
Efficiently executes tasks to achieve desired results
Strong analytical and strategic planning skills
Strong presentation skills; can speak across various forums and communicate to all levels of employees
Strong organizational skills
Ability to motivate and supervise people toward high productivity
Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies
High degree of accuracy, confidentiality, and the ability to work in a fast paced environment
Ability to multi-task and utilize Contact Center systems
Ability to maintain high level of confidentiality
Excellent communication skills, including navigating video technology
Proficient computer skills including Microsoft Outlook, Word, and Excel

Even better if you have...

College degree in a related field preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary Min: $65,440

Salary Max: $80,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement

Work Location: In person

Quick Apply

Refine Your Search

mtm transit jobs

Manager, Contact Center

Quality Coordinator

Fleet Maintenance Technician (Class A)

Manager, Operations and Safety

Operations Manager

CDL Driver - Orange County

Utility

Fleet Maintenance Technician (B)

CDL Driver - Pima

Driver - Gila County

Lube Technician

Driver - Allegan

Driver - Tracy

Driver - Reno

Driver - Redding

In-Office Customer Service Rep

ADA Paratransit Mobility Assessment Evaluator

Driver - Hilo

Dispatcher

General Manager

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