Top 5 Unishippers Jobs

Customer Service Representative
Unishippers —Mount Clemens, MI
- $45,000 - $48,000 a year
- Full-time
- Microsoft Outlook
- Office
- In-person
- Paid holidays
- Health insurance
Quick Apply
13d
Account Executive
Unishippers —Grand Rapids, MI
- $50,000 - $70,000 a year
- Full-time
- Customer service
- No experience needed
- Business development experience
- Health insurance
- Dental insurance
Quick Apply
6d

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Customer Service Representative

Unishippers
Mount Clemens, MI

Quick Apply

Job Details

Full-time
$45,000 - $48,000 a year
13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Accounts receivable
Teamwork
Process improvement
Attention to detail
Problem-solving

Full Job Description

Customer Service & Collections Representative

Location: In Office- Mount Clemens Michigan

At Unishippers, we help businesses simplify shipping through customized freight and small package solutions. Behind every successful shipment is a support team dedicated to delivering exceptional service and building lasting customer relationships. We're looking for a Customer Service & Collections Representative who enjoys helping customers, solving problems, and keeping accounts running smoothly.

What You'll Do

As a Customer Service & Collections Representative, you'll be the primary point of contact for customers needing account support. You'll assist with billing questions, resolve payment concerns, and work collaboratively with internal teams to ensure a positive customer experience while maintaining healthy accounts.

Responsibilities

Provide outstanding customer service by responding to customer inquiries via phone and email.
Build positive relationships with customers while serving as a trusted point of contact for account-related questions.
Contact customers regarding past-due balances and work together to establish payment solutions.
Investigate and resolve billing discrepancies, invoice questions, and account concerns.
Process payments and maintain accurate account records.
Collaborate with Sales, Operations, and Accounting to resolve customer issues efficiently.
Monitor assigned accounts to ensure timely payment and follow up as needed.
Maintain detailed documentation of customer interactions and account activity.
Identify opportunities to improve processes and enhance the overall customer experience.
Perform additional administrative and account support duties as assigned.

What We're Looking For

1-3 years of experience in customer service, account coordination, collections, accounts receivable, or a related role.
Excellent communication and relationship-building skills.
Strong problem-solving abilities with a customer-first mindset.
Comfortable handling difficult conversations professionally and confidently.
Organized with strong attention to detail and the ability to prioritize multiple tasks.
Proficient with Microsoft Office, particularly Outlook and Excel.
Experience using CRM or accounting software is a plus.

Why Join Our Team?

Competitive salary
Comprehensive health, dental, and vision benefits
Paid time off and holidays
401(k)
Supportive, team-oriented culture
Opportunities for professional growth and advancement
Stable, growing company in the transportation and logistics industry

If you enjoy helping customers, building relationships, and making a meaningful impact behind the scenes, we'd love to hear from you.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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