Top 46 Unisys technical services Jobs

Technical Service Desk Agent
Unisys —Remote
- Mid-level
- Windows
- Microsoft Office
- Health savings account
- 401(k) matching
13d
Customer Service Desk Agent - (Mortgage Support)
Unisys —Remote
- Full-time
- High school diploma or GED
- 1 year
- Associate's degree
Service Desk Agent - Afterhours
Unisys —Remote
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
- Health savings account
- 401(k) matching
Service Desk
Unisys —Salt Lake City, UT
- High school diploma or GED
- Analysis skills
- 1 year
Technical Infrastructure Engineering Manager
Unisys —Remote
- Full-time
- Bachelor of Science
- Windows
- 3 years
Field Engineer Technician
Unisys —Columbus, OH
- Mid-level
- High school diploma or GED
- 4 years
- Health savings account
- 401(k) matching
Service Desk Agent
Unisys —Salt Lake City, UT
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
- Health savings account
- 401(k) matching
6d
Data Center Technician - Memphis, TN
Unisys —Memphis, TN
- On call
- Up to 50% travel
- Mid-level
- 3 years
Microsoft Azure Solutions Leader
Unisys —Remote
- Full-time
- Azure
- Master's degree
- Bachelor's degree
- Health savings account
- 401(k) matching
Level 3 NOC Lead – Network Focus (Team Lead)
Unisys —Remote
- Full-time
- Bachelor of Science
- Bachelor's degree
- Mentoring
Technician Data Center Operations Support
Unisys —Richmond, VA
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
VMWare System Engineer
Unisys —Remote
- Full-time
- 5 years
- System design
- Analysis skills
Sr Engineer - Applications & Observability
Unisys —Remote
- Full-time
- Azure
- Bachelor of Science
- Mid-level
Senior Systems Administrator
Unisys —Remote
- Full-time
- Continuous improvement
- US work authorization
- Scripting
- Health savings account
- 401(k) matching
Data Center Technician - Childress, TX
Unisys —Lubbock, TX
- On call
- Up to 50% travel
- Mid-level
- 3 years
Field Engineer Technician
Unisys —Edison, NJ
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Health savings account
- 401(k) matching
6d
Applications Architect Manager
Unisys —Santa Clara, CA
- $120,000 - $160,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Data Center Technician - Kings Mountain, NC
Unisys —Kings Mountain, NC
- Mid-level
- High school diploma or GED
- Associate's degree
- Health savings account
- 401(k) matching
Senior Technician Data Center Operations Support
Unisys —Ashburn, VA
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Health savings account
- 401(k)
VIP Support & Onsite Team Lead
Unisys —Santa Clara, CA
- $75,000 - $90,000 a year
- Full-time
- 7 years
- Azure
- Windows

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Technical Service Desk Agent

Unisys -
Remote

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Job Details

13 days ago

Benefits

Health savings account
Unlimited paid time off
401(k) matching

Qualifications

Microsoft Exchange
Windows
Microsoft Office
Desktop (troubleshooting support)
IT department experience

Full Job Description

What success looks like in this role:

Key Responsibilities

2nd Level telephone contact support.
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
Must be logged into the call system so that HHO’s can be received
Ability to resolve problems with or without remote tools
Consistently achieve First Contact Resolution performance metric
Accurately document calls and cases
Aware of customer’s time restraints and work within those time limits
Keep customer aware of resolution steps – if ticket needs to be dispatched
Follow up Service Centre cases and requests to completion
Provide clients with problem reference numbers and request numbers
Enter all troubleshooting/resolution steps into the ticket – this information will be used for the 321 team to drive tickets to a lower level
All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis
Escalate tickets as needed if on-site support is required
Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked)
Understanding of SLA requirements for the client
Assist in cross training and communicate quick fixes
Manage time and workload to meet predetermined service levels
Maintain data accuracy in Service Centre through contact validation
Understand the various media sources that interface with the Service Desk
Champion, implement or support change
Identify process efficiencies within the Service Centre and to take corrective action to implement change
Discover and document process and procedures which need to be published to the team or on the Knowledgebase
Provide 1 knowledge script per week on commonly seen tickets
Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

Role requirements

This role may require access to export-controlled commodities and technology.
Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

You will be successful in this role if you have:

Associate's degree, professional certification(s), or license; 5+ years of related experience.
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
12 months - 2 years IT Service Desk experience
2-year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks
Working knowledge of data and voice network concepts

Preferred:

ITIL Foundations Certification
Microsoft Desktop Administration certification
Analytical and diagnostic skills

Benefits

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

Video Interview

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#LI-MT1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

unisys technical services jobs

Technical Service Desk Agent

Customer Service Desk Agent - (Mortgage Support)

Service Desk Agent - Afterhours

Service Desk

Technical Infrastructure Engineering Manager

Field Engineer Technician

Service Desk Agent

Data Center Technician - Memphis, TN

Microsoft Azure Solutions Leader

Level 3 NOC Lead – Network Focus (Team Lead)

Technician Data Center Operations Support

VMWare System Engineer

Sr Engineer - Applications & Observability

Senior Systems Administrator

Data Center Technician - Childress, TX

Field Engineer Technician

Applications Architect Manager

Data Center Technician - Kings Mountain, NC

Senior Technician Data Center Operations Support

VIP Support & Onsite Team Lead

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