Top 73399 Ups team Jobs

Help Desk Staff
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- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
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Funeral Director/Embalmer- With $10,000 Sign-On Bonus!!
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Help Desk Staff

PingWind -
Remote

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Job Details

Full-time

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer communication
High school diploma or GED
IT department experience

Full Job Description

Location: Remote

Required Clearance: Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).

Certifications: N/A

Required Education: HS Diploma/GED

Required Experience: Five (5)+ years of experience in supporting Information Technology.

Position Description:

PingWind is seeking Help Desk Staff who support triage meetings with the stakeholders to coordinate and collect additional information relevant to the issues identified by the end-user. Receives telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Help Desk Staff shall be the first point of contact for all customers’ concerns and issues they may be having. The Help Desk Staff will handle customer complaints, provide appropriate solutions and alternatives; include follow-ups to ensure resolution. Keep records of customer interactions, process customer accounts and file documents accordingly.

Responsibilities:

Typical Responsibilities/Tasks:

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems.
Studies and resolve computer software and hardware problems of users.
Acts as contact for users having problems using computer software, hardware, and operating systems.
Determines whether the problem is caused by hardware, software, or system.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures. May perform incident management activities for categorizing and entering tickets into the tracking systems.
Experience helping customers with product-related inquiries, assisting with technical problems, advising them on product usage, and proactively engaging with customers to ensure their happiness.
Respond to customers.
Troubleshoot customer issues, and determine the best solution based on customer details.
Provide technical support to customers, train customers, maintain documentation and follow up with the customers, as needed.
Possess good problem-solving, analytical, and team-work skills, as well as excellent communication and interpersonal skills. They should also be open to learning new technologies.
Ability to perform complex technical tasks.
Strong technical understanding of Information Technology systems and services supported and provided in the PWS.
Excellent organizational skills
Excellent written and verbal communication skills.

Required Qualifications

Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c).

Desired Qualifications

Bachelor’s Degree

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

Eleven Federal Holidays
Paid Time Off accrued each pay period
Parental Leave
Three medical plan choices with generous employer contribution
Dental and Vision Insurance
Company paid Short-Term and Long-Term Disability
Company paid Life and AD&D Insurance
401k with competitive matching and vesting schedule
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Medical, Dependent Care and Commuter Flexible Spending Accounts
Employee Assistance Program
Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
529 College Savings Plan
Legal Insurance
Pet Insurance

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

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