Top 13 Vintner group Jobs

Member Services Specialist
Duckhorn Wine Company —Napa, CA
- $24.00 - $26.50 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
Front Office Manager
Hampton Inn La Grande —La Grande, OR
- $17 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Hotel
- Health insurance
- Dental insurance
District Manager - Sacramento
Vintners Distributors Inc —Union City, CA
- $70,304 - $85,000 a year
- On call
- Background check
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
12d
Flowers Tasting Room Host
Huneeus Vintners LLC —Healdsburg, CA
- $29 - $33 an hour
- Overtime
- Bar
- Sales
- Ability to walk for extended periods
Quick Apply
District Manager - Santa Rosa
Vintners Distributors Inc —Union City, CA
- $70,304 - $85,000 a year
- On call
- Background check
- Customer service
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
12d
Housekeeping
Holiday Inn Express Pendleton —Pendleton, OR
- $15 an hour
- Full-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Benton-Lane Tasting Room Host
Huneeus Vintners LLC —Monroe, OR
- Overtime
- Microsoft Outlook
- Ability to walk for extended periods
- Ability to lift 50 pounds
Quick Apply
Housekeeping
Hampton Inn La Grande —La Grande, OR
- $15 an hour
- Full-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
Laundry Attendant
Holiday Inn Express Ellensburg —Ellensburg, WA
- $17.13 an hour
- Full-time
- Inventory management
- Hotel
- High school diploma or GED
- Paid time off
- Vision insurance
Server
Vintner's Table Wyomissing —Phoenixville, PA
- From $8 an hour
- Part-time
- Bar
- Ability to walk for extended periods
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Breakfast Buffet Attendant
Holiday Inn Express Pendleton —Pendleton, OR
- $15 an hour
- Full-time
- Customer service
- Hotel
- High school diploma or GED
Banquet Server
Red Lion Hotel & Conference Center Pasco —Pasco, WA
- $17.13 an hour
- Part-time
- Hospitality
- Ability to climb stairs
- Hotel
Hotel Sales Manager
Sttupa Estate Napa Valley —Napa, CA
- $70,000 - $120,000 a year
- Weekends as needed
- Business development experience
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
6d

Discover related jobs

Based on your search for vintner group jobs.

Freight/Receiving
Home Depot —Fresno, CA
Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day. They load and unload trucks, move material from the…
$22 - $23 an hour
Warehouse Associate
Home Depot —Sacramento, CA
They load and unload trucks, move material within the facility and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts,…
$24.50 an hour

I want to receive the latest job alert for vintner group

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Member Services Specialist

Duckhorn Wine Company -
Napa, CA

Apply Now

Job Details

Full-time
$24.00 - $26.50 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Pet insurance

Qualifications

Wine industry
Microsoft Excel
Customer relationship building
Microsoft Outlook
Customer returns handling
Computer literacy
Driver's License
Customer engagement
Wine sales

Full Job Description

The Duckhorn Portfolio is North America’s premier luxury wine company, with eleven wineries, ten state-of-the-art winemaking facilities, five tasting rooms and over 2,200 coveted acres of vineyards spanning 37 Estate properties. Established in 1976, when vintners Dan and Margaret Duckhorn founded Napa Valley’s Duckhorn Vineyards, today, our portfolio features some of North America’s most revered wineries, including Duckhorn Vineyards, Decoy, Kosta Browne, Sonoma-Cutrer, Goldeneye, Calera, Greenwing, Paraduxx, Migration, Canvasback and Postmark. Sourcing grapes from our own Estate vineyards and fine growers in Napa Valley, Sonoma County, Anderson Valley, California’s North and Central coasts, Oregon and Washington State, we offer a curated and comprehensive portfolio of acclaimed luxury wines with price points ranging from $20 to $230 across more than 15 varietals. Our wines are available throughout the United States, on five continents, and in more than 50 countries around the world.

The Member Services Specialist is responsible for building and enhancing relationships with members, customers, and VIP corporate clients while executing The Duckhorn Portfolio best-in-class customer service within all Direct-to-Consumer (DTC) channels. This position interacts with DTC Managers, Hospitality, and Marketing teams to serve and enhance all member and customer service needs. This position must possess a next-level desire for hospitality, relationship building, problem-solving, and grace under pressure both in-person, on the phone, or over email.

This role also focuses on facilitating service to member and customer groups for orders generated by the wine club, phone sales, web, and Visitor Centers.

What we will ask you to do:

Membership, Sales, and Customer Service (75%)

Serve as main point person for all DTC inbound calls and emails regarding general wine inquiries, membership needs, corporate gifting, order troubleshooting, order processing, and Visitor Center inquiries.
Ensure order quality assurance and customer data in all DTC channels.
Oversee outbound member and customer call campaigns throughout the year.
Serve as main point person during club shipment months to assist with membership account updates, order changes, case upgrades, and general member requests in a timely manner.
Engage members through call campaigns regarding expired credit cards, will-call orders, and shipping compliance.
Provide technical and/or product-related information to both internal and external customers.
Ensure that customer and member data is accurately captured and maintained.
Utilize CRM tools during customer interactions to increase order satisfaction and value.
Act as key liaison and trainer for Visitor Center teams, conducting CRM training and updates as needed.
Assist with and execute marketing campaigns and programming such as holiday and corporate gifting and seasonal new releases.
Serve as back-up for processing of web store orders.
Participate in on-going wine club member retention initiatives.
Support Visitor Center teams with information regarding customer will-call and shipped orders.

Fulfillment Operations and Compliance (15%)

Ensure that all work regarding consumer sales, shipping, and service is completed in full compliance with alcohol shipping laws.
Serve as a key contact and troubleshooter for inquiries regarding order fulfillment for DTC channels.
Process returns and initiates reshipment and/or refunds for customers and members.
Support outbound calls to customers regarding order changes due to compliance reasons and delivery expectations as needed.

Hospitality and Events (10%)

Participate in hosting member on and off-site events, including weekends and evenings.
Host VIP members and guests for tastings as needed.
Seek to learn what makes our winery, winemakers, wines, vintages, vineyards, and history unique.
Work directly with Hospitality and VC teams to educate and share important shipping updates, seasonal shipping plans, CRM training, will-calls, inventory movement and requests, and membership shipment updates.

What you will need:

3 years’ premium wine sales (or other premium consumer product) capacity with an emphasis on exceptional customer service.
Experience with Wine Direct software/Vin65 or CRM equivalent.
Computer proficiency in Microsoft OS – Outlook, Excel, and Word.
Attention to detail and ability to anticipate customer needs and respond accordingly.
Passion to serve internal and external customers in a confident and professional manner.
Ability to function independently and make empowered decisions that positively affect the customer’s experience within compliance.
Ability to travel as needed, work evenings or weekend shifts.
Valid Driver's License and insurable MVR.

What we will provide:

Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium), and disability, life, & pet insurance.
Paid time off and 11 paid holidays.
401(k) plan where we invest 10% of your wages every year for your retirement at no cost to you, subject to management discretion.
A diverse team of coworkers that care about each other in a fun, exciting work environment.
A company that promotes from within, provides great training and a generous tuition reimbursement program.

Apply Now

Refine Your Search

vintner group jobs

Member Services Specialist

Front Office Manager

District Manager - Sacramento

Flowers Tasting Room Host

District Manager - Santa Rosa

Housekeeping

Benton-Lane Tasting Room Host

Housekeeping

Laundry Attendant

Server

Breakfast Buffet Attendant

Banquet Server

Hotel Sales Manager

Discover related jobs

I want to receive the latest job alert for vintner group

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected