Top 7 Watertronics Jobs

Director of PSN
Watertronics —Hartland, WI
- From $125,000 a year
- Full-time
- Team management
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
5d
Panel Wiring Technician
Watertronics —Hartland, WI
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
5d
Panel Wirer
WATERTRONICS LLC —Hartland, WI
- Full-time
- Management
- Mid-level
- High school diploma or GED
Quick Apply
Electro-Mechanical Assembler
WATERTRONICS LLC —Hartland, WI
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Technical Service Representative
WATERTRONICS LLC —Hartland, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
7d
Chief Financial Officer
WATERTRONICS LLC —Hartland, WI
- CPA
- ERP systems
- Office
Quick Apply
5d

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Director of PSN

Watertronics -
Hartland, WI

Quick Apply

Job Details

Full-time
From $125,000 a year
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Vendor relationship building
Growing experience
Field service
Process improvement
Water systems
Business management

Full Job Description

Job Summary

Watertronics is seeking an experienced individual to lead its service operations. PSN (Pump Service Network) is the brand name for the service operations of Watertronics.

Watertronics manufactures custom engineered water pumping systems, tailored to customers’ specific requirements. Supporting the wide variety of Watertronics products in the field is more challenging than supporting standardized products. We are seeking an individual that can flourish in this one-of-a-kind product environment and continually drive the PSN Support group to exceed customer support expectations.

Duties

The PSN Factory Support team (15) reports to the PSN Director. They are based in Hartland, WI and perform the following services:

Support a network of over 150 PSN independent service companies throughout the world in their efforts to install, maintain, troubleshoot, repair and upgrade Watertronics water pumping systems and control systems.

o Coordinate new Watertronics pump station deliveries with PSN independent field technicians.

Share installation details and the planned delivery date.
Request price proposal. Cut PO.
Notify field technician when product is about to ship from the factory.

o Resolve problems with new pump station deliveries. Damage, missing parts, installation questions, and start-up support.

o Telephone troubleshooting support for Watertronics pump stations of all ages.

o 24/7 emergency support.

o Parts orders and fulfillment.

Maintain and grow PSN’s web based on-line parts ordering software (PARR).
Provide quotations for new parts and systems not on PARR, for domestic and international customers.
Process phone orders for new parts and assemblies.
Conduct in-person training sessions and on-line training for the PSN network of independent service providers.The successful candidate for the PSN Director role will have experience in starting or growing a service support operation, maintaining the highest standards for customer care in terms of response time and quality of service.

Job Responsibilities include:

1. Directly supervise PSN Support staff by prioritizing, scheduling, and delegating work assignments to ensure exceptional customer service.
2. Build the PSN Support team’s capabilities to support business growth, ensuring the team is trained on new Watertronics products and the PSN Network is prepared to service and support them in the field.
3. Engage the PSN Network of independent service providers. Remain visible and accessible to build relationships and trust.
4. Develop and deploy certification levels for the PSN network, both in terms of service support competency, but also build loyalty to the Watertronics brand.
5. Solicit, qualify, and report to the management team on feedback from the field regarding product quality and shipping related issues identified in the field. Evaluate, recommend, and support the implementation of improvements in processes to improve customer experience.
6. Grow the aftermarket parts business.

Reporting to: CEO /President

Pay: From $125,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

watertronics jobs

Director of PSN

Panel Wiring Technician

Panel Wirer

Electro-Mechanical Assembler

Technical Service Representative

Chief Financial Officer

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