Top 711 Watson Jobs | SimplyHired

Call Center Lead with AI-Tech support (AI implementation)
Imperial Management Administrators Services Inc —Pasadena, CA
- $30 - $32 an hour
- Full-time
- Mid-level
- Supervising experience
- Bachelor's degree
Quick Apply
Day Hawk Radiologist (100% Remote / Non-Partnership)
Watson Clinic —Florida
- $450,000 - $550,000 a year
- Monday to Friday
- Remote
- Outpatient experience
- Neurology
- Senior level
- Health insurance
- Dental insurance
Law Firm Sales Representative
Watson Kuhlman LLC —Remote
- $70,000 - $100,000 a year
- Remote
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
Behavior Technician (Bachelor's Level)
The Watson Institute —Sewickley, PA
- From $36,000 a year
- Full-time
- Background check
- Classroom
- Applied behavior analysis
- 403(b) matching
- Health insurance
Quick Apply
Litigation Paralegal
Cory Watson —Memphis, TN
- $25 - $30 an hour
- 8 hour shift
- Background check
- 5 years
- Office
- Profit sharing
- Health insurance
Quick Apply
Instructional Aide (Paraprofessional)
The Watson Institute —Sewickley, PA
- From $16.50 an hour
- Full-time
- School experience
- Classroom
- Current TB test
- 403(b) matching
- Health insurance
Quick Apply
Full-Time CPA / Tax & Financial Planning Associate
Aaron L Watson CPA —McCormick, SC
- $90,000 - $120,000 a year
- Full-time
- CPA
- 5 years
- Research
- Health insurance
- 401(k)
Quick Apply
10d
Special Education Teacher
The Watson Institute —Pittsburgh, PA
- From $48,000 a year
- Full-time
- Background check
- Classroom
- Current TB test
- 403(b) matching
- Health insurance
Quick Apply
Merchandiser- Full Time Sales -Beverly , MA
Dietz & Watson, Inc. —Beverly, MA
- $18 - $21 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Travel reimbursement
- Fuel card
Merchandiser-Full Time Sales - Salem, MA
Dietz & Watson, Inc. —Salem, MA
- $18 - $21 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Travel reimbursement
- Fuel card
Delivery Driver
WATSON'S —Kentwood, MI
- From $19 an hour
- 8 hour shift
- Customer service
- Forklift
- CDL
- Paid holidays
- Health insurance
Quick Apply
Welders NEEDED! Manual MIG & TIG -and- Production Robotic
WATSON ENGINEERING —Taylor, MI
- $18 - $26 an hour
- Overtime
- Background check
- Pass drug screening
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
13d
Fleet Mechanic
Watson C&D —Archer, FL
- $17 - $23 an hour
- Weekends as needed
- Background check
- Mid-level
- Driver's License
- Mileage reimbursement
- Paid holidays
Quick Apply
Automotive Sales Consultant (1 YEAR SALES EXPERIENCE)
Watson Family Hyundai —Tinley Park, IL
- $50,000 - $150,000 a year
- Full-time
- Spanish
- Sales
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Pharmacy Compliance Packingaging Technician
Byrd-Watson Pharmacy —Mount Vernon, IL
- From $16 an hour
- Part-time
- Background check
- Customer service
- Computer literacy
- Employee discount
Quick Apply
Sales Lot Representative
Watson Building and Carports —Meridianville, AL
- $35,360 - $50,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid holidays
- Health insurance
Quick Apply
9d
Maintenance Lead
Afinitas - R.J. Watson —Alden, NY
- $27 - $38 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
CNC Press Brake Operator
Watson Engineering, Inc. —Taylor, MI
- $20 - $22 an hour
- Full-time
- Background check
- Forklift
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
13d
Automotive Technician/Mechanic
Watson Ludington —Ludington, MI
- From $25 an hour
- Full-time
- ASE Certification
- Background check
- Dealership
- Paid training
- Paid holidays
Quick Apply
Licensed Insurance Agent
Watson Realty Corp —Jacksonville, FL
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply

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Call Center Lead with AI-Tech support (AI implementation)

Imperial Management Administrators Services Inc -
Pasadena, CA

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Job Details

Full-time
$30 - $32 an hour

Qualifications

Managing teams in a customer support role
Team leadership
Supervising experience
Data-driven problem-solving
Business operations
Call center management

Full Job Description

Job Summary:

We are seeking a highly organized and tech-savvy Call Center Supervisor to oversee the daily operations of AI-driven customer service agents. In this role, you will manage and optimize a hybrid contact center environment where AI agents handle first-tier customer interactions, escalating to human agents when necessary. You will play a critical role in monitoring AI performance, maintaining service quality, and ensuring a seamless customer experience across all support channels.

Key Responsibilities:

Supervise and Monitor AI Agents:
Oversee the performance and accuracy of AI-powered customer service agents across voice, chat, and email channels.
Quality Assurance:
Audit AI conversations to ensure compliance with company policies, brand voice, and regulatory requirements. Collaborate with AI trainers and data teams to fine-tune responses.
Issue Escalation & Resolution:
Monitor AI escalations to human agents and ensure proper handoff and resolution. Identify and address patterns in escalations to improve AI handling capabilities.
Team Collaboration:
Work closely with human support staff, AI trainers, developers, and data analysts to improve the overall efficiency and accuracy of AI agents.
Performance Analytics:
Use dashboards and analytics tools to track AI KPIs such as first-contact resolution, containment rate, CSAT, and escalation rate. Provide regular reports to leadership.
Process Improvement:
Identify operational bottlenecks and propose workflow or training enhancements for both AI and human agents.
Training & Feedback:
Provide regular feedback to AI development teams based on customer interactions. Ensure updates to AI models are tested and implemented effectively.

Qualifications:

Experience:
- 3+ years in a call center supervisory or operations role.
- Experience working with or managing AI-powered support tools is highly preferred.
Skills:
- Strong understanding of customer service metrics and tools (e.g., Zendesk, Salesforce, LivePerson, Intercom).
- Familiarity with conversational AI platforms (e.g., GPT, Dialogflow, IBM Watson) is a plus.
- Excellent problem-solving and decision-making skills.
- Ability to interpret and communicate data insights clearly.
Technical Acumen:
- Comfort with emerging technologies and AI tools.
- Basic understanding of machine learning concepts and how AI models are trained/improved is a plus.
Education:
- Bachelor’s degree in Business, Communications, Information Technology, or related field. Equivalent experience may be considered.

Work Location: In person

Quick Apply

Refine Your Search

watson jobs

Call Center Lead with AI-Tech support (AI implementation)

Day Hawk Radiologist (100% Remote / Non-Partnership)

Law Firm Sales Representative

Behavior Technician (Bachelor's Level)

Litigation Paralegal

Instructional Aide (Paraprofessional)

Full-Time CPA / Tax & Financial Planning Associate

Special Education Teacher

Merchandiser- Full Time Sales -Beverly , MA

Merchandiser-Full Time Sales - Salem, MA

Delivery Driver

Welders NEEDED! Manual MIG & TIG -and- Production Robotic

Fleet Mechanic

Automotive Sales Consultant (1 YEAR SALES EXPERIENCE)

Pharmacy Compliance Packingaging Technician

Sales Lot Representative

Maintenance Lead

CNC Press Brake Operator

Automotive Technician/Mechanic

Licensed Insurance Agent

I want to receive the latest job alert for watson

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