Top 5 Web tpa Jobs | SimplyHired

Customer Service Rep I
WebTPA —Irving, TX
- $18 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Wellness program
- Disability insurance
6d
Client Resolution Specialist
WebTPA —San Antonio, TX
- Full-time
- HIPAA
- Research
- Office
3d
RN Case Manager
WebTPA —United States
- Full-time
- Remote
- Nursing
- RN License
- 5 years
- Wellness program
- Disability insurance
12d
Account Executive I
WebTPA —United States
- Full-time
- Hybrid work
- 5 years
- Word processing
- Writing skills
3d

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Customer Service Rep I

WebTPA -
Irving, TX

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Job Details

Full-time
$18 an hour
6 days ago

Benefits

Wellness program
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Volunteer time off
Life insurance

Qualifications

Insurance claims inquiry response
Insurance products customer support
Microsoft Excel
Microsoft Outlook
Phone communication
Client inquiry handling
Health insurance customer support
Word embeddings
High school diploma or GED
Billing issue inquiries
Handling patient inquiries
Escalation handling
Communication skills
Entry level
Under 1 year
Client interaction via phone calls

Full Job Description

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?
As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

Key position details:

In office at 6535 SH-161 S, Irving Texas 75039
$18.00 per hour + Quarterly Bonus!
Full time position
Comprehensive Benefits
Training Hours: Monday to Friday 8:00am to 4:30pm CST
Work Hours: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST

What Will You Be Doing:

Successfully complete a 4 week training program.
Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
Document notes of each call to ensure all information is saved.
Ensure adherence of Customer Service metrics:
- Average monthly After Call Work (AUX) time
- Average monthly hold time
- Average monthly staff time
- Average monthly talk time
- Average monthly quality
Handle call backs and escalations as necessary.

Qualifications:

0-1 years related work experience.
Inbound call center experience in the health insurance industry preferred.
High school diploma or GED.
Professional phone voice and etiquette.
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands :

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

Apply Now

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Customer Service Rep I

Client Resolution Specialist

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Account Executive I

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