(Weirdos Welcome!) Seeking Detail-Oriented Customer Service/Shipping Specialist
Sick of dealing with customers face to face? Fed up with minimum wage and no raises? Done with working at places without benefits? Tired of working with slackers who don’t help but try to take credit for your efforts? Are you like "they don't pay me enough for this nonsense?!" Join our e-commerce team and say good riddance to jerks!
- No dealing face-to-face with the public
- Spacious climate-controlled workplace
- Working around cool products with a team of friendly, knowledgeable coworkers
- Paid time off and paid holidays
- Paid benefits
- Starting pay of $22/hour
- Seasonal bonuses (getting through the hectic holiday season = cha-ching!)
- No previous experience needed! We provide on the job training.
ABOUT US:
We're a small artist-owned e-commerce company run by two introvert misfits who hated working for other people enough to start our own business, all in service of the pipe dream that one day we could be left the hell alone all day, every day to make hilarious products & content about existentialism, mental health, witchcraft, and cats. Unfortunately for us, our business has become moderately successful and now necessitates hiring more help. Boo!
We are located in Santa Fe Springs, California and we sell books, games, card decks, graphic apparel, and accessories. You can peruse our catalog at boredwalk.com if you want to see what we sell. Our team is quirky and creative but also professional and focused. We love our customers, but we also want to ship them their orders quickly and correctly because again, we want to be left the hell alone all day to make those fun products and funny videos.
ABOUT OUR TEAM:
We're a friendly but introverted bunch and we were into social distancing before it was cool.
We love donuts, cat videos, and terrible television. We like to have fun, but we also like to get our work done and take pride in what we do. If this sounds like you, you'll love working with us!
ABOUT YOU:
You enjoy a fast-paced environment where you get to use your exceptional attention to detail skills. You always do your best. People describe you as reliable, punctual, and self-motivated. You pride yourself on your ability to follow instructions exactly and you have excellent follow-through. On top of that, you learn new systems and policies quickly. We’re always trying to improve, which involves a degree of constant change and adaptability.
Type-A personalities welcome! You will be our last line of defense in making sure orders ship free of errors and that customers are responded to with clarity, so attention to detail is important.
WHAT WILL YOU DO ALL DAY?
Shipping Duties and Responsibilities
- Import orders from our website and print barcode stickers for items to be printed, packed, and shipped
- Quality check every printed shirt alongside the shipping team to make sure the print alignment is right, it’s on the right color shirt, there are no printing issues or defects like holes, stains, etc., and that it passes all of our standards
- Fold shirts, bin items, and pack orders with speed and accuracy
- Organize overstock items
- Conduct regular cycle counts to ensure inventory data is accurate
- Help receive in-bound shipments from suppliers
- Prep out-bound shipments to retail (read: website) customers
- Prep out-bound shipments to wholesale customers
Customer Service Duties and Responsibilities
- Provide awesome customer service, demonstrating an in-depth knowledge of the company’s procedures and policies
- Respond rapidly and thoroughly to any customer inquiries (we reply to all CS inquiries within 1 business day or less)
- Follow through to ensure any customer requests to modify their order are implemented correctly prior to processing & fulfillment
- Process returned items or packages that have been sent back to our office
- Process exchange requests
- Research our supplier catalogs to provide suitable recommendations in response to custom order requests
KEY TRAITS WE’RE LOOKING FOR IN SUITABLE CANDIDATES:
-Focus, the ability to stay on task without needing to be prodded, and razor-sharp attention to detail.
-Punctuality & reliability
-Strong visual acuity: being able to easily tell different shirt styles apart, differentiate between different colors (navy, royal, teal, and turquoise are all blues, but they’re very different), and recognizing subtle differences in similar-looking designs.
-Strong spatial relations skills: being able to find the center of something or tell if something is visually “off” by look and/or feel.
-Ability tocommit core procedures to memory. We'll provide copious amounts of training to start, but the right candidate for this position should be more or less autonomous and able to work without close supervision after a 1-2 months on the job. Previous shipping and customer service experience is a plus, but not required for this job.
-Stamina. This job isrelatively active and is mostly done on one's feet. You don't need to be an Olympic-level athlete, but if you're very easily winded or otherwise physically exhausted by minimal exertion, this isn't the job for you.
PERKS:
-Casual dress code. You can really wear just about anything you want here. Wear jeans and sneakers or cat ears and a tail, we don't care. We just ask that you leave open-toed shoes and perfume/cologne at home. The former for safety in the warehouse and the latter because it makes us sneeze and our cotton products soak up odors easily. We don't want our customers complaining that they got an order that smells like Old Spice or Chanel.
-Learn interesting new skills; you'll never be bored. Lots of opportunities to grow with our company.
-Listen to podcasts and music all day; these are solitary tasks that are perfect for working with headphones in once you get the hang of things. If you love alone time and the zen of repetitive tasks you'll love this job.
-Seasonal bonuses
-Generous paid time off allowance and paid holidays
-Discounted merchandise from our product lines.
-401K (with employer matching) and Health Care Benefits
Want to apply? Please follow ALL of the steps below!
1. Please send us:
- Yourrésumé.
- The names and contact info for three professional references. Your grandma & your BFF probably think the world of you, but they've also probably never had to work with you.
- A quick, grammar- and spelling-error-free note about why you are the right person for this gig. It’s not a college application essay or a love letter to a corporate overlord; we just want to get a sense of your writing style and personality since you’ll be communicating directly with customers over email & chat.
2. Fill out our brief pre-interview questionnaire at: https://forms.gle/m3J2RUFEbayR1AmCA
Candidates who do not fill out the questionnaire will not be considered for employment. Attention to detail is important! Also, it’s super-easy. Should take you less than two minutes.
(Please don't call us or randomly pop in unannounced during the workday. It won't increase your chances of getting an interview. In fact, it will definitely annoy us. The ONLY way to be considered for an interview is by following ALL of the steps listed above.)
Job Type: Full-time
Salary: $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift (8:30am – 5:00pm Pacific Time)
- Monday through Friday
Supplemental Pay:
- Bonus pay for performance and occasional opportunities for overtime
Education:
- High school or equivalent (Preferred)
Language:
Work Location: One location, on-site, in Santa Fe Springs, CA
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health savings account
- Paid time off
Work Location: In person
