Top 9 Wingswept Jobs | SimplyHired

Software Implementation and Support Specialist
WingSwept —Garner, NC
- Full-time
- Pass drug screening
- Research
- Mid-level
- Profit sharing
- Disability insurance
Quick Apply
Systems Analyst
WingSwept —Garner, NC
- Full-time
- Background check
- Research
- Mid-level
- Profit sharing
- 401(k) matching
Quick Apply
Data and System Support Analyst
WingSwept —Garner, NC
- Pass drug screening
- Mid-level
- 3 years
- Profit sharing
- 401(k) matching
Quick Apply
8d
Technical Customer Success Manager
WingSwept —Garner, NC
- Full-time
- Background check
- Azure
- Pass drug screening
- Profit sharing
- Dental insurance
Quick Apply
Inside Sales Representative
WingSwept —Garner, NC
- $80,000 - $100,000 a year
- Full-time
- Office
- Business development experience
- In-person
- Profit sharing
- Paid holidays
Quick Apply
Senior Outside Sales Executive
WingSwept —Chantilly, VA
- Senior level
- Employee stock ownership plan
Quick Apply
Sales Development Representative
WingSwept —Garner, NC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Profit sharing
- Paid holidays
Quick Apply

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Software Implementation and Support Specialist

WingSwept -
Garner, NC

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
Disability insurance
Dental insurance
Vision insurance
401(k) matching
Employee stock ownership plan

Qualifications

Phone communication
Research
User training (technical support)
Client interaction via phone calls

Full Job Description

WingSwept is seeking a Software Implementation and Support Specialist for our Case Management and Tracking System (CMTS) product. This person will be responsible for gaining expert knowledge of the user interface from a non-technical perspective, training new clients on how to use the application, providing the first line of support for clients as issues and needs arise. We are looking for someone who has an outgoing and friendly personality, with the soft skills to handle more difficult conversations and the technical aptitude and analytical skills to be able to identify and solve problems on the fly. This is a full-time position with benefits including stock ownership (ESOP), profit sharing, 401(k) with a generous match, health, vision, dental, and disability insurance, and more.

The responsibilities of the position will include:

Coordinate onboarding process for new clients
Train new and existing clients on software application (some travel required)
Provide first line support for issues experienced by clients using the software application
Manage tickets submitted to either support or as new enhancements
Maintain strong rapport with customers while managing accounts
Facilitate Annual Contract Renewal, including providing quotes for customers, coordinating with third parties, and following up on outstanding Purchase Orders
Follow up on demo/information requests from the website
Coordinate and schedule product demonstrations
Work with the team to research and complete written proposals
Assist in testing new releases

Minimum requirements:

Alignment with WingSwept’s core values of being Honest, Eager, Accountable, Respectful and Team Player
Must be a US Citizen and able to pass US high level government security clearance
Must be able to pass a criminal background check and drug test
Business degree or equivalent professional qualification and/or experience is preferred
Prior experience in fraud investigation space is strongly preferred
Prior Human Resources and/or government sector experience is preferred, but not required
Must have prior experience training others
Must be able to dependably work a full-time 40-hour work week, Mon-Fri 8am-5pm
Must possess strong verbal and written communication skills for daily interactions with customers, both in person and over the phone
Must be able to conduct research via the web and apply knowledge towards new research methods
Must be able to commute to and from our office in Garner, NC each weekday
Must be willing to travel on occasion

If this sounds like a good fit for you, please apply today!

Equal Opportunity Employer M/F/Disabled/Veteran

Work Location: In person

Quick Apply

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wingswept jobs

Software Implementation and Support Specialist

Systems Analyst

Data and System Support Analyst

Technical Customer Success Manager

Inside Sales Representative

Senior Outside Sales Executive

Sales Development Representative

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