Peninsula Wireless Services is hiring a Customer Enrollment Representative to help community members explore affordable telecommunications services at retail events, community outreach programs, and local pop-up locations throughout the Burlingame area. If you enjoy helping people, solving problems, and learning new skills, this Customer Enrollment Representative opportunity offers hands-on training, professional mentorship, and a clear path for career growth.
As a Customer Enrollment Representative, you'll serve as a trusted resource for individuals looking to learn more about today's telecommunications solutions. You'll take time to understand each person's needs, explain available mobile services in a clear and approachable way, and guide them through the enrollment process from start to finish. Every conversation contributes to a positive customer experience while supporting sales goals and expanding access to reliable telecommunications services.
Responsibilities of the Customer Enrollment Representative
- Meet with community members at retail events and outreach locations to introduce available telecommunications services and enrollment opportunities.
- Ask thoughtful questions to understand customer needs and recommend mobile solutions that fit their lifestyle and communication preferences.
- Explain telecommunications plans, features, eligibility requirements, and available service options in an easy-to-understand manner.
- Guide customers through each step of the enrollment process while ensuring applications are completed accurately and efficiently.
- Answer questions with professionalism and help customers feel confident in their enrollment decisions.
- Support daily sales objectives by delivering exceptional service and creating positive customer experiences.
- Maintain accurate enrollment records, customer information, and sales activity throughout each event.
- Continue developing communication, customer engagement, sales, and telecommunications knowledge through ongoing coaching and mentorship as a Customer Enrollment Representative.
Qualifications of the Customer Enrollment Representative
- Previous experience in customer service, retail, hospitality, restaurants, outreach, or another people-focused role is helpful but not required.
- Strong communication skills and a genuine passion for helping others.
- Comfortable working face-to-face with customers in fast-paced retail and community environments.
- Detail-oriented with the ability to manage multiple conversations while maintaining accuracy.
- Positive attitude, coachable mindset, and interest in learning sales and telecommunications.
- Motivated to build a long-term career as a Customer Enrollment Representative with advancement opportunities.
- Eager to contribute to team sales success while representing a nationally recognized telecommunications provider.
If you're looking for an opportunity to build valuable sales experience, help people stay connected through reliable telecommunications services, and grow with a supportive team, we'd love to hear from you. Apply today to become our next Customer Enrollment Representative and start building a rewarding career with Peninsula Wireless Services.
Pay: $53,000.00 - $63,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Professional development assistance
Work Location: In person
