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Health Workforce & Care Operations Specialist

Best Buy Health -
Reno, NV

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Job Details

Part-time | Full-time
$18.62 - $28.67 an hour
11 days ago

Benefits

Health insurance
Paid time off
Employee discount

Qualifications

Microsoft Outlook
Responding to infrastructure failures
Call center experience
Operations coordination
Staff scheduling
HR analytics
Performance Reporting
Mid-level
Improving operational efficiency
Trend analysis
Math
Management reporting
1 year
Workforce management
Cross-functional collaboration
Staffing management
Cross-functional communication
Analytics

Full Job Description

As a Health Workforce & Care Operations Specialist, you'll provide critical workforce and operational support across Best Buy Health Care lines of business by optimizing workforce performance, ensuring operational continuity, and delivering real-time support to frontline teams. You'll leverage workforce management tools, reporting, and analytics to drive efficiency, support service-level goals, and provide leaders with actionable insights. In partnership with Care Operations, Workforce Management, and Engineering teams, you'll help ensure seamless customer and employee experiences through effective queue management, outage response, and system change coordination.

What you'll do

Provide real-time workforce and operational support across Best Buy Health Care lines of business.
Manage schedules, staffing, queue performance, and employee adherence to support service-level goals.
Analyze and report workforce performance trends, providing insights and recommendations to leaders.
Coordinate operational responses to outages, system releases, and business disruptions.
Support frontline Advisors and partner with cross-functional teams to resolve workforce and operational issues.

Basic Qualifications

Minimum 1 year of experience in a metric-driven call center, customer care, or contact center environment.

Preferred Qualifications

Prior experience with workforce management systems such as IEX, Genesys preferred
Knowledge of MS Office Suite to include Outlook, Word, and Excel
Strong mathematical skills

What's in it for you

Best Buy offers a comprehensive benefits package designed to support your life, health, and career growth, including competitive pay, employee discounts, medical and wellness benefits, paid time off, retirement savings opportunities, and ongoing development programs.

About Best Buy Health

Best Buy Health is focused on enriching and saving lives through technology and meaningful human connections. By combining innovative health solutions with compassionate support, we help people live independently and confidently while delivering exceptional experiences for our customers and care partners.

Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time

Apply Now

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