Top 59 Zones Jobs | SimplyHired

Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
Quick Apply
Help Desk Analyst L1
Zones —Indianapolis, IN
- $24 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- Mid-level
- Windows
- Health insurance
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Vice President Field Deployment
Zones —Dallas, TX
- Up to $250,000 a year
- Full-time
- Remote
- 11+ years
- Travel
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
4d
L2 Desktop Support
Zones —New York, NY
- Up to $34 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
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Tier 1 Onsite IT Support Technician
Zones —Tampa, FL
- $35 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
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Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
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8d
Desktop Support Engineer
Zones —Portland, OR
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
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Desktop Support Technician
Zones —Nashville, TN
- Up to $31.25 an hour
- 8 hour shift
- Mid-level
- 8 years
- US work authorization
- Health insurance
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Quality Specialist
Zones —Carol Stream, IL
- $60,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Software Tester/ QA Engineer
Zones —Parkville, MO
- Up to $49 an hour
- Full-time
- Mid-level
- Continuous improvement
- US work authorization
- Health insurance
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Cloud Client Executive
Zones —Chicago, IL
- $85,000 - $110,000 a year
- Full-time
- Remote
- Azure
- Up to 50% travel
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Director U.S. Public Sector
Zones —Chicago, IL
- $120,000 - $150,000 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
10d
Partner Marketing Manager
Zones —Chicago, IL
- $70,000 - $95,000 a year
- Full-time
- Remote
- 3 years
- Product management
- Travel
- Disability insurance
- Health insurance
Quick Apply
4d
Project Manager - HVAC Controls and Systems
Zones —Parkville, MO
- Up to $55 an hour
- Full-time
- 5 years
- System design
- Mid-level
- Health insurance
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Advanced Technology Executive (Ohio)
Zones —Pittsburgh, PA
- $110,000 - $120,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Travel
- Disability insurance
- Health insurance
Quick Apply
Advanced Technology Executive (Ohio)
Zones —Columbus, OH
- $110,000 - $120,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Travel
- Disability insurance
- Health insurance
Quick Apply
VOIP Technician
Zones —Albany, NY
- $24.03 - $26.44 an hour
- Full-time
- System design
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Field Service Engineer - Data Center Infrastructure
Zones —Buffalo, NY
- $40 - $42 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
Quick Apply
4d
Field Account Executive-Enterprise
Zones —Atlanta, GA
- $70,000 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
2d
Technical Support Associate
Zones —San Jose, CA
- $32 - $35 an hour
- Full-time
- Microsoft Excel
- Computer Science
- Mid-level
- Health insurance
Quick Apply
4d

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Service Desk Analyst

Zones -
Charlotte, NC

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Job Details

Full-time
$25 an hour

Benefits

Health insurance

Qualifications

ITIL Foundation
Non-technical user support
Knowledge management
Network troubleshooting
ITIL Certification
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Procedural guides
Technical documentation
Incident report management
Incident management software
Windows
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Desktop (troubleshooting support)
Incident management operations support
Customer service knowledge base
macOS
Linux
Technical support via email
Cross-functional collaboration
Escalation handling
Communication skills
CompTIA A+
Entry level
Client interaction via phone calls

Full Job Description

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Term: 6 months
Location:100% remote but must reside in either Winston-Salem, NC or Charlotte, NC
Pay: $25/hr
Hours: M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm

What you will do as the Service Desk Analyst:
The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Client Interaction: Respond to incoming service requests via phone, email, and chat in a professional and courteous manner.
Incident Management: Log and categorize incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
Troubleshooting: Perform initial diagnosis of hardware, software, and network issues, providing basic troubleshooting steps and solutions.
Escalation: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring a smooth transition and clear communication.
Knowledge Base: Utilize and contribute to the knowledge base to aid in quicker resolution of common issues and share solutions with the team.
Customer Service: Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
Follow-Up: Conduct follow-ups with clients to confirm resolution and gather feedback on their support experience.
Documentation: Document solutions and procedures for future reference and improve operational processes.
Compliance: Adhere to company policies and procedures, including data protection and security guidelines.

What you will bring to the team:

Education: High school diploma or equivalent; relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
Experience: Previous experience in a customer service role, call center work environment, or technical support position is preferred
Technical Skills: Basic understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals.
Communication Skills: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues effectively.
Customer Focus: Commitment to providing excellent customer service and maintaining positive client relationships.
Teamwork: Ability to work well in a team environment and collaborate with colleagues and other departments.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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Refine Your Search

zones jobs

Service Desk Analyst

Help Desk Analyst L1

Vice President Field Deployment

L2 Desktop Support

Tier 1 Onsite IT Support Technician

Help Desk Analyst L2

Desktop Support Engineer

Desktop Support Technician

Quality Specialist

Software Tester/ QA Engineer

Cloud Client Executive

Director U.S. Public Sector

Partner Marketing Manager

Project Manager - HVAC Controls and Systems

Advanced Technology Executive (Ohio)

Advanced Technology Executive (Ohio)

VOIP Technician

Field Service Engineer - Data Center Infrastructure

Field Account Executive-Enterprise

Technical Support Associate

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