Top 5171 Jobs in Duffield, VA

Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- Full-time
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance
10d
Retention Customer Service Associate
Foundever —Wise, VA
- $17.50 an hour
- No weekends
- 18 years or older
- Office
- High school diploma or GED
- Paid training
- Health insurance
Town Clerk/Events Coordinator
Town of Gate City —Gate City, VA
- $19.76 - $23.92 an hour
- Full-time
- Customer service
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Photographer
Photogenius Photography —Gate City, VA
- From $13 an hour
- Part-time
- Background check
- Customer service
- High school diploma or GED
Quick Apply
Plant Operations Manager
Confidential —Church Hill, TN
- $115,000 - $135,000 a year
- Full-time
- Inventory management
- Engineering
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Medical Receptionist - Duffield, VA
Crossroads Treatment Centers —Duffield, VA
- Full-time
- Addiction Medicine
- Administrative experience
- High school diploma or GED
- Mileage reimbursement
- Paid parental leave
Quick Apply
Full Time Floating Teller - Duffield & Gate City
EASTMAN CREDIT UNION —Duffield, VA
- $18 an hour
- Overtime
- Leadership
- Communication skills
- Entry level
13d
Patient Service Representative (8a-5p) - Big Stone Gap, VA
Ballad Health —Big Stone Gap, VA
- $15.50 - $22.09 an hour
- Full-time
- HIPAA
- High school diploma or GED
- No travel
Manager, Contact Center
Medical Transportation Management (MTM, Inc.) —Norton, VA
- $65,440 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Mileage reimbursement
- Health savings account
Quick Apply
PCA/DSP needed $23./hr
ELITES CARE LLC —Wise, VA
- $20 - $23 an hour
- Part-time
- Background check
- In-person
- Entry level
- 401(k)
Quick Apply
Retail Merchandiser
SFS, Inc. —Duffield, VA
- $15 - $18 an hour
- Choose your own hours
- Customer service
- Merchandising
- Mid-level
- Flexible schedule
Quick Apply
Patch-N-Paint
VFP INC —Duffield, VA
- $15.50 - $24.00 an hour
- Full-time
- Basic math
- High school diploma or GED
- Entry level
Quick Apply
Medical Front Desk (High Priority)
New Life Medicine, PLLC —Norton, VA
- $17 - $20 an hour
- Full-time
- 18 years or older
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
3d
Records Clerk -Duffield
Southwest Virginia Regional jail Authority —Duffield, VA
- $36,692 a year
- Full-time
- Front desk
- Entry level
Quick Apply
5d
Hardee's Crew Member - Duffield
Boddie-Noell Enterprises, Inc. —Duffield, VA
- Serving
- Military
- 11+ years
- Employee assistance program
Customer Service Representative - Full Time - Norton
Frontier Health —Norton, VA
- Full-time
- Office
- High school diploma or GED
- Typing
3d
Personal Shopper (In-Store)
Walmart —Jonesville, VA
- $14 - $27 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
SALES ASSOCIATE
Dollar General —Duffield, VA
- $12.77 - $12.87 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Communication skills
Stocker
Walmart —Norton, VA
- $14 - $27 an hour
- Full-time
- High school
- Forklift
- Ability to lift 50 pounds
- Paid jury duty
- Disability insurance
Patient Service Representative (8a-5p) - Norton, VA
Ballad Health —Norton, VA
- $15.50 - $22.09 an hour
- Full-time
- HIPAA
- High school diploma or GED
- No travel

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Retention Customer Service Associate

Foundever -
Wise, VA

Apply Now

Job Details

Full-time
$17.50 an hour
10 days ago

Benefits

Paid training
Internal mobility program
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Customer communication
Customer relationship building
Triage
Client rapport building
Conflict de-escalation
High school diploma or GED
Empathy
Analytical thinking
Critical thinking

Full Job Description

Retention Associate

Foundever is hiring Retention Customer Service Associates in Wise, VA! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by helping prevent customer cancellations, resolving concerns, reinforcing product value, and offering the best-fit solutions to keep customers engaged.

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location Requirements

Must live within the commuting range and be able to work on site at 10431 Pinnacle Drive, Wise, VA. 24293

Benefits

Pay: $17.50/hour
100% paid training
Dedicated time for skill development
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
401k retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within)

Qualifications

Strong empathy and desire to resolve concerns
Critical thinking skills to customize options based on customer needs
Exceptional communication skills, specifically in de-escalation and rapport
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background

Key Responsibilities

Authentication and policy adherence: Verify identity, authenticate account holders/authorized users, and capture required consents; protect CPNI/PII at all times.
Save assessment: Explore needs, service experience, price sensitivities, and product fit; identify eligible offers per the current catalog and approval matrix.
Offer presentation: Clearly disclose pricing, term/renewal conditions (if any), taxes/fees, equipment, installation/return requirements, and any impacts on other services; avoid misrepresentation.
Order and account actions: Execute plan changes, credits/adjustments within authority thresholds, equipment swaps, and scheduling; provide confirmations and customer recaps.
Technical/billing triage: Perform light troubleshooting and billing review sufficient to remove friction; transfer complex technical or billing issues to designated support queues per routing rules.
Cancellation processing: Honor explicit cancellation requests; provide required disclosures (equipment return, final billing, number porting/E911 for Voice) and document reason codes.
Win-back handling: Where applicable, handle inbound contacts from recently disconnected customers and re-establish service using approved win-back offers.
Escalation and anomalies: Escalate fraud/safety concerns, atypical account situations, or system defects promptly through defined channels.
Quality and compliance: Participate in call recording/monitoring; maintain minimum QA scores; remediate deficiencies based on coaching and audits.

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: 37.5 – 40 per week

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

jobs in Duffield, VA

Retention Customer Service Associate

Retention Customer Service Associate

Town Clerk/Events Coordinator

Photographer

Plant Operations Manager

Medical Receptionist - Duffield, VA

Full Time Floating Teller - Duffield & Gate City

Patient Service Representative (8a-5p) - Big Stone Gap, VA

Manager, Contact Center

PCA/DSP needed $23./hr

Retail Merchandiser

Patch-N-Paint

Medical Front Desk (High Priority)

Records Clerk -Duffield

Hardee's Crew Member - Duffield

Customer Service Representative - Full Time - Norton

Personal Shopper (In-Store)

SALES ASSOCIATE

Stocker

Patient Service Representative (8a-5p) - Norton, VA

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