Top 19232 Jobs in Middletown, RI

Customer Service Agent
RAIL EXPLORERS —Portsmouth, RI
- From $17 an hour
- Temporary
- Background check
- Customer service
- Computer literacy
Quick Apply
FULL TIME TEACHING ASSISTANT
Saint Philomena School of the Sacred Heart —Portsmouth, RI
- $18.75 an hour
- Full-time
- Classroom
- Cleaning
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Dishwasher
Beech Restaurant —Jamestown, RI
- $17 - $18 an hour
- Part-time
- Heavy lifting
- Organizational skills
- In-person
Quick Apply
7d
Seasonal Dishwasher
Conanicut Yacht Club —Jamestown, RI
- $22 an hour
- Seasonal
- Cooking
- No experience needed
- In-person
- Flexible schedule
Quick Apply
Convenience Store Associate 21 +
Patriot Petroleum —Portsmouth, RI
- $16 - $17 an hour
- Part-time
- Sales
- Customer service
- Ability to walk for extended periods
- Flexible schedule
Quick Apply
PM Front Desk
Sonesta —Middletown, RI
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Store Associate
CVS Health —Middletown, RI
- $16 - $23 an hour
- Full-time
- No high school diploma
- High school diploma or GED
- 16+ years old
- Health insurance
- Dental insurance
2d
Patient Access Representative
Southcoast Health System, Inc. —Middletown, RI
- $17.86 - $28.76 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- 403(b) matching
- Tuition reimbursement
Seasonal Task Associate
Ulta Beauty, Inc. —Middletown, RI
- $16 - $24 an hour
- Weekends as needed
- Merchandising
- High school diploma or GED
- Fair chance
- Dental insurance
- Paid time off
Administrative Assistant
KBR —Newport, RI
- $26.81 - $36.06 an hour
- Full-time
- Military
- High school diploma or GED
- 1 year
- Travel reimbursement
- AD&D insurance
Citizens Teller
Citizens Financial Group —Newport, RI
- $20.67 - $25.48 an hour
- Part-time
- Background check
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Service Team Member
Michaels Stores —Middletown, RI
- $16.00 - $18.80 an hour
- Part-time
- Merchandising
- Entry level
- Store discount
- Commuter assistance
Team Member
Wingstop —Middletown, RI
- $16 - $18 an hour
- Part-time
- Quick service & fast food restaurant
- In-person
- Entry level
Quick Apply
Cashier
Home Depot —Middletown, RI
- $17 - $18 an hour
- 1 year
- Entry level
Pastry Chef (Weddings & Events) at Wooden Pin
NRG BAKERY INC —Middletown, RI
- $54,000 - $86,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
X-Ray Technologist
South County Health —Wakefield, RI
- From $32.76 an hour
- Full-time
- Mid-level
- Operating room
- Home Health
- Wellness program
- Continuing education credits
Quick Apply
Hospice Clinical Manager - FT, Excellent Pay & Benefits, Middletown, RI
Visiting Nurse Home & Hospice —Middletown, RI
- From $47.50 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
- Free parking
- Paid training
Quick Apply
Full Time Pediatric Clinic Speech Language Pathologist (CF or CCC)
CBS Therapy —Providence, RI
- From $65,000 a year
- Full-time
- Mid-level
- Outpatient experience
- Master's degree
- Health savings account
- Health insurance
Quick Apply
Certified Veterinary Technician
Wolf Rock Animal Health Center —Exeter, RI
- $26 - $30 an hour
- Full-time
- Private practice
- Mid-level
- Mentoring
- Continuing education credits
- Paid holidays
Quick Apply
Licensed Clinical Social Worker
Headway —Rhode Island
- Up to $117 an hour
- Remote
- Private practice
- Licensed Clinical Social Worker
- Mid-level

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Jobs jobs near Middletown, RI

Customer Service Agent

RAIL EXPLORERS -
Portsmouth, RI

Quick Apply

Job Details

Temporary | Part-time | Seasonal
From $17 an hour

Qualifications

Computer operation
Written communication
Multitasking
Phone communication
Customer service
Customer support
Typing

Full Job Description

Position Overview

Customer Service Agents serve as the first point of contact for guests across all divisions. They assist customers by answering questions, providing tour information, making reservations, and delivering excellent service with a strong sales focus. Agents are responsible for guiding guests toward the best experiences, resolving basic issues, and supporting operations by maintaining accurate communication and documentation. This position involves monitoring and recording of all calls for training, quality assurance, and security purposes.

Key Responsibilities

Customer Service & Guest Support

★ Answer incoming calls promptly with a friendly, professional tone.

★ Provide accurate information about tours, locations, schedules, policies, and trip preparation

★ Assist guests with bookings, changes, cancellations, and general inquiries.

★ Use the HEARD method for service recovery when addressing guest concerns.

★ Maintain a calm, positive attitude during peak volume and high-pressure situations.

★ Document interactions clearly and accurately in the reservation system and other reporting

methods.

Sales & Booking Conversion

★ Convert inquiries into bookings by recommending the right experiences for the guest.

★ Upsell and cross-sell tours and upgrades when appropriate.

★ Promote featured tours, specials, or priority experiences as directed by leadership.

★ Assist in filling high-demand tour times or underperforming slots based on business needs.

Operational Communication

★ Stay informed of daily updates from each division (weather, equipment, closures,

staffing,promotions).

★ Communicate unusual guest situations or potential issues to supervisors promptly.

★ Follow division-specific support, tour policies, and location notes.

Policy & Procedure Adherence

★ Follow established scripts, SOPs, and customer service guidelines.

★ Apply refund, reschedule, and exception policies correctly.

★ Maintain confidentiality and protect customer payment information.

★ Ensure compliance with safety-related communication standards.

Qualifications:

Strong verbal communication skills with a warm, friendly delivery.
Basic computer proficiency; ability to learn new systems quickly.
Ability to multitask between phone, reservation software, and notes.
Customer service experience (retail, hospitality, tourism, call center, or similar).
Ability to work weekends, holidays, and peak-season hours.
Familiar and comfortable with Rail Explorers rail bikes - agents will be required to participate in a REX tour during training.

Core Competencies

Customer-Focused: Creates memorable guest interactions.

Sales-Minded: Recommends, upsells, and closes confidently but respectfully.

Clear Communicator: Professional and upbeat tone.

Detail-Oriented: Accurate data entry and documentation.

Adaptable: Handles rapid changes in weather, tour schedules, and volume.

Team Player: Works well with supervisors, managers, and division operations.

Working Conditions

This position operates in a fast-paced call center environment requiring agents to manage multiple tasks simultaneously while delivering professional customer service. Agents must be able to sit, speak on the phone, type, and navigate multiple computer systems for extended periods of time. The position also requires flexibility during peak operational periods, including busy seasons, weekends, holidays, and weather-related increases in call volume.

On-Site Call Center Equipment Provided

● Computer with required software

● Headset for phone communications

● Standard office supplies

Pay: From $17.00 per hour

Experience:

Customer service: 3 years (Required)

Ability to Commute:

Portsmouth, RI 02871 (Required)

Work Location: In person

Quick Apply

Refine Your Search

jobs in Middletown, RI

Customer Service Agent

FULL TIME TEACHING ASSISTANT

Dishwasher

Seasonal Dishwasher

Convenience Store Associate 21 +

PM Front Desk

Store Associate

Patient Access Representative

Seasonal Task Associate

Administrative Assistant

Citizens Teller

Service Team Member

Team Member

Cashier

Pastry Chef (Weddings & Events) at Wooden Pin

X-Ray Technologist

Hospice Clinical Manager - FT, Excellent Pay & Benefits, Middletown, RI

Full Time Pediatric Clinic Speech Language Pathologist (CF or CCC)

Certified Veterinary Technician

Licensed Clinical Social Worker

I want to receive the latest job alert for jobs in Middletown, RI

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