Top 24735 Jobs in Riverside, RI

Customer Service Agent
RAIL EXPLORERS —Portsmouth, RI
- From $17 an hour
- Temporary
- Background check
- Customer service
- Computer literacy
Quick Apply
Bookkeeper
Tahoe Jewelry Inc. —East Providence, RI
- $20 - $25 an hour
- Full-time
- Management
- Inventory management
- English
Quick Apply
Kitting and Stock Room Clerk
Distron Corporation —North Attleboro, MA
- $17 - $20 an hour
- Computer literacy
- ERP systems
- English
Quick Apply
Account Support Specialist
K and M Accessories —Providence, RI
- Full-time
- Research
- 1 year
- Communication skills
Quick Apply
Driver
Optima Courier Inc —East Providence, RI
- $17 an hour
- Part-time
- DOT physical examination
- Driver's License
- Warehouse
Dispatcher
Rhode Island Airport Corporation —Warwick, RI
- $48,901 - $71,433 a year
- Overtime
- High school diploma or GED
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Dishwasher
Brown University Health —Providence, RI
- $18.00 - $25.82 an hour
- Part-time
- Hospital
- English
- High school diploma or GED
Retail Sales Associate
tarte cosmetics —Cranston, RI
- $23 - $30 an hour
- Part-time
- Merchandising
- Smartphone
- Communication skills
Quick Apply
Order Administrator
Roberts Precut Vegetables —Cranston, RI
- $25 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- Paid time off
Quick Apply
Cleaner -Union
GDI Services Inc US —Fall River, MA
- $27.50 an hour
- Part-time
- Customer service
- Reliable transportation
- Entry level
Quick Apply
Dunkin' Crew
Dunkin' | Placido/Faulkner Network —Riverside, RI
- $15 - $17 an hour
- Part-time
- Serving
- Quick service & fast food restaurant
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Helper Residential
WM —Cranston, RI
- $22.25 an hour
- Full-time
- 18 years or older
- No experience needed
- Residential
- Employee stock purchase plan
- Paid holidays
Claims Adjuster Trainee
Progressive —Warwick, RI
- $59,500 - $63,500 a year
- Hybrid work
- Office
- US work authorization
- Experience equivalent to degree accepted
- Health savings account
- Disability insurance
Teammate- Apparel
DICK'S Sporting Goods —Seekonk, MA
- $15 - $22 an hour
- Part-time
- Background check
- Merchandising
- High school diploma or GED
10d
Robotics Warehouse Associate
Amazon Warehouse —Johnston, RI
- $20.50 - $21.65 an hour
- Overtime
- 18 years or older
- Entry level
- Flextime
- On-the-job training
Remote Leadership Trainee
Fisher Agencies —Providence, RI
- $50,000 - $150,000 a year
- Full-time
- Remote
- Sales
- Customer service
- Computer literacy
- AD&D insurance
- Life insurance
Quick Apply
Daytime Cashier
Ace Hardware —Warwick, RI
- From $16 an hour
- 8 hour shift
- No education required
- In-person
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
Production Assistant
Gotham Greens —Providence, RI
- Weekends as needed
- Ability to lift 50 pounds
- US work authorization
- Reliable transportation
Quick Apply
Radiation Therapist
Landmark Cancer Center / Derma Therapies —Providence, RI
- $45 - $60 an hour
- Full-time
- Surgery
- Mid-level
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse
Stay at Home in Little Compton, Inc. —Little Compton, RI
- $39 - $40 an hour
- Part-time
- Background check
- Nursing
- RN License
- Flexible schedule
Quick Apply

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Jobs jobs near Riverside, RI

Customer Service Agent

RAIL EXPLORERS -
Portsmouth, RI

Quick Apply

Job Details

Temporary | Part-time | Seasonal
From $17 an hour

Qualifications

Computer operation
Written communication
Multitasking
Phone communication
Customer service
Customer support
Typing

Full Job Description

Position Overview

Customer Service Agents serve as the first point of contact for guests across all divisions. They assist customers by answering questions, providing tour information, making reservations, and delivering excellent service with a strong sales focus. Agents are responsible for guiding guests toward the best experiences, resolving basic issues, and supporting operations by maintaining accurate communication and documentation. This position involves monitoring and recording of all calls for training, quality assurance, and security purposes.

Key Responsibilities

Customer Service & Guest Support

★ Answer incoming calls promptly with a friendly, professional tone.

★ Provide accurate information about tours, locations, schedules, policies, and trip preparation

★ Assist guests with bookings, changes, cancellations, and general inquiries.

★ Use the HEARD method for service recovery when addressing guest concerns.

★ Maintain a calm, positive attitude during peak volume and high-pressure situations.

★ Document interactions clearly and accurately in the reservation system and other reporting

methods.

Sales & Booking Conversion

★ Convert inquiries into bookings by recommending the right experiences for the guest.

★ Upsell and cross-sell tours and upgrades when appropriate.

★ Promote featured tours, specials, or priority experiences as directed by leadership.

★ Assist in filling high-demand tour times or underperforming slots based on business needs.

Operational Communication

★ Stay informed of daily updates from each division (weather, equipment, closures,

staffing,promotions).

★ Communicate unusual guest situations or potential issues to supervisors promptly.

★ Follow division-specific support, tour policies, and location notes.

Policy & Procedure Adherence

★ Follow established scripts, SOPs, and customer service guidelines.

★ Apply refund, reschedule, and exception policies correctly.

★ Maintain confidentiality and protect customer payment information.

★ Ensure compliance with safety-related communication standards.

Qualifications:

Strong verbal communication skills with a warm, friendly delivery.
Basic computer proficiency; ability to learn new systems quickly.
Ability to multitask between phone, reservation software, and notes.
Customer service experience (retail, hospitality, tourism, call center, or similar).
Ability to work weekends, holidays, and peak-season hours.
Familiar and comfortable with Rail Explorers rail bikes - agents will be required to participate in a REX tour during training.

Core Competencies

Customer-Focused: Creates memorable guest interactions.

Sales-Minded: Recommends, upsells, and closes confidently but respectfully.

Clear Communicator: Professional and upbeat tone.

Detail-Oriented: Accurate data entry and documentation.

Adaptable: Handles rapid changes in weather, tour schedules, and volume.

Team Player: Works well with supervisors, managers, and division operations.

Working Conditions

This position operates in a fast-paced call center environment requiring agents to manage multiple tasks simultaneously while delivering professional customer service. Agents must be able to sit, speak on the phone, type, and navigate multiple computer systems for extended periods of time. The position also requires flexibility during peak operational periods, including busy seasons, weekends, holidays, and weather-related increases in call volume.

On-Site Call Center Equipment Provided

● Computer with required software

● Headset for phone communications

● Standard office supplies

Pay: From $17.00 per hour

Experience:

Customer service: 3 years (Required)

Ability to Commute:

Portsmouth, RI 02871 (Required)

Work Location: In person

Quick Apply

Refine Your Search

jobs in Riverside, RI

Customer Service Agent

Bookkeeper

Kitting and Stock Room Clerk

Account Support Specialist

Driver

Dispatcher

Dishwasher

Retail Sales Associate

Order Administrator

Cleaner -Union

Dunkin' Crew

Helper Residential

Claims Adjuster Trainee

Teammate- Apparel

Robotics Warehouse Associate

Remote Leadership Trainee

Daytime Cashier

Production Assistant

Radiation Therapist

Registered Nurse

I want to receive the latest job alert for jobs in Riverside, RI

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