Top 29319 Jobs in Riverside, RI

Customer Service Agent
RAIL EXPLORERS —Portsmouth, RI
- From $17 an hour
- Temporary
- Background check
- Customer service
- Computer literacy
Quick Apply
Kitting and Stock Room Clerk
Distron Corporation —North Attleboro, MA
- $17 - $20 an hour
- Computer literacy
- ERP systems
- English
Quick Apply
Bookkeeper
Tahoe Jewelry Inc. —East Providence, RI
- $20 - $25 an hour
- Full-time
- Management
- Inventory management
- English
Quick Apply
Account Support Specialist
K and M Accessories —Providence, RI
- Full-time
- Research
- 1 year
- Communication skills
Quick Apply
Driver
Optima Courier Inc —East Providence, RI
- $17 an hour
- Part-time
- DOT physical examination
- Driver's License
- Warehouse
Full Time Order Selector
Pet Food Experts,LLC —Cumberland, RI
- From $19.79 an hour
- Full-time
- Background check
- English
- Forklift
- Paid holidays
- Health insurance
Quick Apply
Customer Support Specialist
1stdibs.com —Providence, RI
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Medical Office Receptionist
LifeStance Health —Riverside, RI
- $21 - $22 an hour
- Full-time
- HIPAA
- High school diploma or GED
- 1 year
- Paid parental leave
- AD&D insurance
Quick Apply
9d
Dishwasher
Brown University Health —Providence, RI
- $18.00 - $25.82 an hour
- Part-time
- Hospital
- English
- High school diploma or GED
Dockworker Inbound
A. Duie Pyle, Inc —Johnston, RI
- $24.30 - $29.00 an hour
- Overtime
- English
- Forklift
- High school diploma or GED
- Profit sharing
- Paid holidays
Quick Apply
Packer/Shipper
Day-O-Lite Manufacturing —Warwick, RI
- $18.51 - $22.54 an hour
- Full-time
- Warehouse experience
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
10d
Warehouse Associate/Inventory
Pitter Patter Academy —Providence, RI
- $21.82 - $25.79 an hour
- Part-time
- Hybrid work
- High school diploma or GED
- Warehouse
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Part-Time Store Cashier/Stocker
ALDI —Cranston, RI
- $19.50 - $21.50 an hour
- Part-time
- 18 years or older
- Merchandising
- Basic math
- Paid parental leave
- AD&D insurance
Front Desk Associate
Beltone New England —Barrington, RI
- $19 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Inventory management
- Paid holidays
- Disability insurance
Quick Apply
Night Crew Stocker
Shaw's —Riverside, RI
- $16 an hour
- Part-time
- 18 years or older
- Merchandising
- Forklift
- Health insurance
- Dental insurance
Quick Apply
14d
Patient Scheduler
Rhode Island Medical Imaging —Warwick, RI
- Monday to Friday
- Computer literacy
- HIPAA
- High school diploma or GED
- Profit sharing
- Loan repayment program
Quick Apply
Team Member
Ben & Jerrys CT/RI/NJ —Providence, RI
- $18 - $23 an hour
- Part-time
- Serving
- Quick service & fast food restaurant
- Ability to stand for extended periods
Quick Apply
Stocker
Walmart —Warwick, RI
- $16 - $29 an hour
- Overnight shift
- High school
- Forklift
- Ability to lift 50 pounds
- Paid jury duty
- Disability insurance
Dog Walker and Pet Sitter
Pet Care Club of Rhode Island —Barrington, RI
- $21 - $26 an hour
- Part-time
- Background check
- 18 years or older
- Customer service
- Paid training
- On-the-job training
Quick Apply
Shipper / Receiver - 2nd Shift
Eaton —Rumford, RI
- $28.83 an hour
- Background check
- High school diploma or GED
- Driver's License
- Retirement plan

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Customer Service Agent

RAIL EXPLORERS -
Portsmouth, RI

Quick Apply

Job Details

Temporary | Part-time | Seasonal
From $17 an hour

Qualifications

Computer operation
Written communication
Multitasking
Phone communication
Customer service
Customer support
Typing

Full Job Description

Position Overview

Customer Service Agents serve as the first point of contact for guests across all divisions. They assist customers by answering questions, providing tour information, making reservations, and delivering excellent service with a strong sales focus. Agents are responsible for guiding guests toward the best experiences, resolving basic issues, and supporting operations by maintaining accurate communication and documentation. This position involves monitoring and recording of all calls for training, quality assurance, and security purposes.

Key Responsibilities

Customer Service & Guest Support

★ Answer incoming calls promptly with a friendly, professional tone.

★ Provide accurate information about tours, locations, schedules, policies, and trip preparation

★ Assist guests with bookings, changes, cancellations, and general inquiries.

★ Use the HEARD method for service recovery when addressing guest concerns.

★ Maintain a calm, positive attitude during peak volume and high-pressure situations.

★ Document interactions clearly and accurately in the reservation system and other reporting

methods.

Sales & Booking Conversion

★ Convert inquiries into bookings by recommending the right experiences for the guest.

★ Upsell and cross-sell tours and upgrades when appropriate.

★ Promote featured tours, specials, or priority experiences as directed by leadership.

★ Assist in filling high-demand tour times or underperforming slots based on business needs.

Operational Communication

★ Stay informed of daily updates from each division (weather, equipment, closures,

staffing,promotions).

★ Communicate unusual guest situations or potential issues to supervisors promptly.

★ Follow division-specific support, tour policies, and location notes.

Policy & Procedure Adherence

★ Follow established scripts, SOPs, and customer service guidelines.

★ Apply refund, reschedule, and exception policies correctly.

★ Maintain confidentiality and protect customer payment information.

★ Ensure compliance with safety-related communication standards.

Qualifications:

Strong verbal communication skills with a warm, friendly delivery.
Basic computer proficiency; ability to learn new systems quickly.
Ability to multitask between phone, reservation software, and notes.
Customer service experience (retail, hospitality, tourism, call center, or similar).
Ability to work weekends, holidays, and peak-season hours.
Familiar and comfortable with Rail Explorers rail bikes - agents will be required to participate in a REX tour during training.

Core Competencies

Customer-Focused: Creates memorable guest interactions.

Sales-Minded: Recommends, upsells, and closes confidently but respectfully.

Clear Communicator: Professional and upbeat tone.

Detail-Oriented: Accurate data entry and documentation.

Adaptable: Handles rapid changes in weather, tour schedules, and volume.

Team Player: Works well with supervisors, managers, and division operations.

Working Conditions

This position operates in a fast-paced call center environment requiring agents to manage multiple tasks simultaneously while delivering professional customer service. Agents must be able to sit, speak on the phone, type, and navigate multiple computer systems for extended periods of time. The position also requires flexibility during peak operational periods, including busy seasons, weekends, holidays, and weather-related increases in call volume.

On-Site Call Center Equipment Provided

● Computer with required software

● Headset for phone communications

● Standard office supplies

Pay: From $17.00 per hour

Experience:

Customer service: 3 years (Required)

Ability to Commute:

Portsmouth, RI 02871 (Required)

Work Location: In person

Quick Apply

Refine Your Search

jobs in Riverside, RI

Customer Service Agent

Kitting and Stock Room Clerk

Bookkeeper

Account Support Specialist

Driver

Full Time Order Selector

Customer Support Specialist

Medical Office Receptionist

Dishwasher

Dockworker Inbound

Packer/Shipper

Warehouse Associate/Inventory

Part-Time Store Cashier/Stocker

Front Desk Associate

Night Crew Stocker

Patient Scheduler

Team Member

Stocker

Dog Walker and Pet Sitter

Shipper / Receiver - 2nd Shift

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