Top 28927 Jobs in Riverside, RI

Customer Service Agent
RAIL EXPLORERS —Portsmouth, RI
- From $17 an hour
- Temporary
- Background check
- Customer service
- Computer literacy
Quick Apply
Wood River Junction RI - 1099 Courier
Medzoomer —Washington County, RI
- Background check
- Clean driving record
- 5 years
5d
Service Technician (Training Program)
CME Corp —Rhode Island
- $20 - $21 an hour
- Full-time
- Background check
- 18 years or older
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
Newspaper Delivery Driver
USA TODAY Co.-The Providence Journal —North Kingstown, RI
- Up to $350 a week
- Contract
- 18 years or older
- Driver's License
- Fair chance
Quick Apply
7d
Lab Aide
East Side Clinical Laboratory, Inc —East Providence, RI
- Full-time
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
7d
Medical Office Receptionist
LifeStance Health —Riverside, RI
- $21 - $22 an hour
- Full-time
- HIPAA
- High school diploma or GED
- 1 year
- Paid parental leave
- AD&D insurance
Quick Apply
8d
Dispatcher
Rhode Island Airport Corporation —Warwick, RI
- $48,901 - $71,433 a year
- Overtime
- High school diploma or GED
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Optometry Medical Front Desk Specialist
Confidential-Healthcare —Cranston, RI
- Full-time
- Background check
- Private practice
- Medical office experience
- On-the-job training
Quick Apply
Dishwasher
Hemenways —Providence, RI
- $16 - $19 an hour
- Weekends as needed
- Ability to lift 50 pounds
- In-person
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Customer Team Member
Improbus Inc —East Providence, RI
- $50,000 - $60,000 a year
- Full-time
- No experience needed
- In-person
- Leadership
Quick Apply
14d
Roadside Assistance Driver
AAA Northeast —Providence, RI
- $21.50 - $25.75 an hour
- Extended hours
- No experience needed
- Driver's License
- Flatbed truck
Quick Apply
Private Investigator (Entry-Level)
DigiStream New England, Inc —Warwick, RI
- $46,000 - $54,000 a year
- Weekends as needed
- Background check
- Military
- High school diploma or GED
- Travel reimbursement
- Paid training
21h
Front Desk Receptionist
Premier Staffing Source, Inc. —Providence, RI
- $22.07 an hour
- Temporary
- Background check
- Office
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
1d
Warehouse Coordinator - Entry Level
Kennedy Company —East Providence, RI
- $18 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Warehouse and Shipping Associate
Whittet-Higgins Company —Central Falls, RI
- From $19.33 an hour
- Full-time
- Ability to walk for extended periods
- Basic math
- Warehouse experience
- Health insurance
- Dental insurance
Quick Apply
Part Time Dog Walker / Pet Sitter - Mon-Fri 10-3pm or 9-2pm or 8-1pm Providence RI
Furry Fellas Pet Sitting & Dog Walking LLC —Providence, RI
- $15 - $18 an hour
- Choose your own hours
- Background check
- Customer service
- Driver's License
- Continuing education credits
- Mileage reimbursement
Quick Apply
Delivery Driver
Samcort Inc —Seekonk, MA
- $22 - $27 an hour
- Part-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
Quick Apply
Retail Associate – Inventory
Retail Services WIS Corporation —Pawtucket, RI
- $18 - $23 an hour
- Part-time
- 18 years or older
- Merchandising
- No degree
- Travel reimbursement
- Paid training
Quick Apply
10d
Warwick Tutors Needed – All Subjects
Grade Potential Tutoring —Warwick, RI
- $20 - $30 an hour
- Choose your own hours
- Background check
- 18 years or older
- US work authorization
- Flexible schedule
Direct Support Professional
J ARTHUR TRUDEAU MEMORIAL CENTER —Warwick, RI
- $22.23 an hour
- Clean driving record
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply

I want to receive the latest job alert for jobs in Riverside, RI

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Jobs jobs near Riverside, RI

Customer Service Agent

RAIL EXPLORERS -
Portsmouth, RI

Quick Apply

Job Details

Temporary | Part-time | Seasonal
From $17 an hour

Qualifications

Computer operation
Written communication
Multitasking
Phone communication
Customer service
Customer support
Typing

Full Job Description

Position Overview

Customer Service Agents serve as the first point of contact for guests across all divisions. They assist customers by answering questions, providing tour information, making reservations, and delivering excellent service with a strong sales focus. Agents are responsible for guiding guests toward the best experiences, resolving basic issues, and supporting operations by maintaining accurate communication and documentation. This position involves monitoring and recording of all calls for training, quality assurance, and security purposes.

Key Responsibilities

Customer Service & Guest Support

★ Answer incoming calls promptly with a friendly, professional tone.

★ Provide accurate information about tours, locations, schedules, policies, and trip preparation

★ Assist guests with bookings, changes, cancellations, and general inquiries.

★ Use the HEARD method for service recovery when addressing guest concerns.

★ Maintain a calm, positive attitude during peak volume and high-pressure situations.

★ Document interactions clearly and accurately in the reservation system and other reporting

methods.

Sales & Booking Conversion

★ Convert inquiries into bookings by recommending the right experiences for the guest.

★ Upsell and cross-sell tours and upgrades when appropriate.

★ Promote featured tours, specials, or priority experiences as directed by leadership.

★ Assist in filling high-demand tour times or underperforming slots based on business needs.

Operational Communication

★ Stay informed of daily updates from each division (weather, equipment, closures,

staffing,promotions).

★ Communicate unusual guest situations or potential issues to supervisors promptly.

★ Follow division-specific support, tour policies, and location notes.

Policy & Procedure Adherence

★ Follow established scripts, SOPs, and customer service guidelines.

★ Apply refund, reschedule, and exception policies correctly.

★ Maintain confidentiality and protect customer payment information.

★ Ensure compliance with safety-related communication standards.

Qualifications:

Strong verbal communication skills with a warm, friendly delivery.
Basic computer proficiency; ability to learn new systems quickly.
Ability to multitask between phone, reservation software, and notes.
Customer service experience (retail, hospitality, tourism, call center, or similar).
Ability to work weekends, holidays, and peak-season hours.
Familiar and comfortable with Rail Explorers rail bikes - agents will be required to participate in a REX tour during training.

Core Competencies

Customer-Focused: Creates memorable guest interactions.

Sales-Minded: Recommends, upsells, and closes confidently but respectfully.

Clear Communicator: Professional and upbeat tone.

Detail-Oriented: Accurate data entry and documentation.

Adaptable: Handles rapid changes in weather, tour schedules, and volume.

Team Player: Works well with supervisors, managers, and division operations.

Working Conditions

This position operates in a fast-paced call center environment requiring agents to manage multiple tasks simultaneously while delivering professional customer service. Agents must be able to sit, speak on the phone, type, and navigate multiple computer systems for extended periods of time. The position also requires flexibility during peak operational periods, including busy seasons, weekends, holidays, and weather-related increases in call volume.

On-Site Call Center Equipment Provided

● Computer with required software

● Headset for phone communications

● Standard office supplies

Pay: From $17.00 per hour

Experience:

Customer service: 3 years (Required)

Ability to Commute:

Portsmouth, RI 02871 (Required)

Work Location: In person

Quick Apply

Refine Your Search

jobs in Riverside, RI

Customer Service Agent

Wood River Junction RI - 1099 Courier

Service Technician (Training Program)

Newspaper Delivery Driver

Lab Aide

Medical Office Receptionist

Dispatcher

Optometry Medical Front Desk Specialist

Dishwasher

Customer Team Member

Roadside Assistance Driver

Private Investigator (Entry-Level)

Front Desk Receptionist

Warehouse Coordinator - Entry Level

Warehouse and Shipping Associate

Part Time Dog Walker / Pet Sitter - Mon-Fri 10-3pm or 9-2pm or 8-1pm Providence RI

Delivery Driver

Retail Associate – Inventory

Warwick Tutors Needed – All Subjects

Direct Support Professional

I want to receive the latest job alert for jobs in Riverside, RI

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected