Top 13770 Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Delivery Driver - Amazon Packages in Reno Sparks
East West Logistix —Reno, NV
- $21.75 - $26.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
- Paid training
- Health insurance
Quick Apply
Quality Manager
American Paper Bag —Reno, NV
- $110,000 - $130,000 a year
- Overtime
- Background check
- 5 years
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
Real Estate Assistant
The Berman Group- Dickson Realty —Reno, NV
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Office
- Administrative experience
- Paid time off
- Retirement plan
Quick Apply
Fulfillment Specialist (Reno) - Shift 4: Wed - Sat 6:00PM - 4:30AM (Additional $1.50/hr Shift Differential)
Thrive Market —Sparks, NV
- $18 an hour
- Extended hours
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Quality control
- Health insurance
- Paid time off
Quick Apply
Stocker
Costco Wholesale Corporation —Sparks, NV
- Merchandising
- Warehouse
- Entry level
- AD&D insurance
- Employee stock purchase plan
Office Clerical
Walmart —Sparks, NV
- $25.75 - $29.25 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Membership Clerk
Costco Wholesale Corporation —Reno, NV
- Entry level
- AD&D insurance
- Employee stock purchase plan
Order Picker
Costco Wholesale Corporation —Reno, NV
- Entry level
- AD&D insurance
- Employee stock purchase plan
Executive Legal Assistant - True Crime Production Company
Media Production Company (Private Employer) —Sparks, NV
- $27 - $31 an hour
- Full-time
- Background check
- Google Workspace
- Mid-level
Quick Apply
Program Engagement Representative
Costco Auto Program —Reno, NV
- $20 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Warehouse Associate
OnTrac —Reno, NV
- $18 an hour
- Monday to Friday
- 18 years or older
- English
- Warehouse
- Employee assistance program
- 401(k) matching
Quick Apply
Merchandising/Stocking Representative
ECMD —Reno, NV
- $24 an hour
- Full-time
- Clean driving record
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
6d
Package Handler - Part Time (Warehouse like)
FedEx —Sparks, NV
- $20.50 - $21.00 an hour
- Part-time
- Entry level
- Paid parental leave
- Health insurance
Patient Transport/Driver Non-Emergency Medical Transportation
Liberty Transport Company LLC —Reno, NV
- $21 - $22 an hour
- 8 hour shift
- Bilingual
- Background check
- CPR Certification
- Paid training
- Health insurance
Quick Apply
Storeroom Clerk Fulltime Dayshift
Nugget Casino Resort —Sparks, NV
- Full-time
- Ability to walk for extended periods
- Computer literacy
- English
Machine Operator
American Paper Bag —Lemmon Valley, NV
- $23.18 - $27.91 an hour
- 12 hour shift
- Background check
- Mid-level
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Warehouse Associate - Weekday Shift
Grove Collaborative —Reno, NV
- $18 an hour
- Part-time
- Background check
- 18 years or older
- OSHA
- AD&D insurance
- Disability insurance
Quick Apply
Compliance Coordinator Fulltime Dayshift
Nugget Casino Resort —Sparks, NV
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- English
Med Spa Patient Coordinator and Reception Specialist
Skin R&R Treatment —Reno, NV
- From $15 an hour
- Part-time
- Hospitality
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

jobs in Reno, NV

Director, Member Advocate Center

Delivery Driver - Amazon Packages in Reno Sparks

Quality Manager

Real Estate Assistant

Fulfillment Specialist (Reno) - Shift 4: Wed - Sat 6:00PM - 4:30AM (Additional $1.50/hr Shift Differential)

Stocker

Office Clerical

Membership Clerk

Order Picker

Executive Legal Assistant - True Crime Production Company

Program Engagement Representative

Warehouse Associate

Merchandising/Stocking Representative

Package Handler - Part Time (Warehouse like)

Patient Transport/Driver Non-Emergency Medical Transportation

Storeroom Clerk Fulltime Dayshift

Machine Operator

Warehouse Associate - Weekday Shift

Compliance Coordinator Fulltime Dayshift

Med Spa Patient Coordinator and Reception Specialist

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