Top 11883 Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Workers' Compensation Claims Manager
Shook and Stone CHTD —Reno, NV
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Delivery Driver - Amazon Packages in Reno Sparks
East West Logistix —Reno, NV
- $21.75 - $26.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
- Paid training
- Health insurance
Quick Apply
Real Estate Assistant
The Berman Group- Dickson Realty —Reno, NV
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Office
- Administrative experience
- Paid time off
- Retirement plan
Quick Apply
Production Supervisor - Medical Device
Hamilton Medical, Inc. —Reno, NV
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Business
- Disability insurance
- Health insurance
Human Resources Clerical
Walmart —Sparks, NV
- $27.75 - $31.25 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Office Clerical
Walmart —Sparks, NV
- $25.75 - $29.25 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Assembler - Entry Level
Tecno Display —Sparks, NV
- $24 - $26 an hour
- Full-time
- Background check
- No experience needed
- In-person
- Paid time off
Quick Apply
6d
Order Picker
Costco Wholesale Corporation —Reno, NV
- Entry level
- AD&D insurance
- Employee stock purchase plan
Court Clerk
The Second Judicial District Court —Reno, NV
- $36.28 - $47.17 an hour
- Online Application
- Ability to walk for extended periods
- Writing skills
- Office
- Health savings account
- Health insurance
Quick Apply
Executive Legal Assistant - True Crime Production Company
Media Production Company (Private Employer) —Sparks, NV
- $27 - $31 an hour
- Full-time
- Background check
- Google Workspace
- Mid-level
Quick Apply
Patient Scheduler
Speech Goals Speech Therapy —Reno, NV
- From $19 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Pizza Delivery Driver
Pizzava —Sparks, NV
- $13 - $19 an hour
- Part-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Mileage reimbursement
Quick Apply
Warehouse Associate
OnTrac —Reno, NV
- $18 an hour
- Monday to Friday
- 18 years or older
- English
- Warehouse
- Employee assistance program
- 401(k) matching
Quick Apply
Package Handler - Part Time (Warehouse like)
FedEx —Sparks, NV
- $20.50 - $21.00 an hour
- Part-time
- Entry level
- Paid parental leave
- Health insurance
Med Spa Patient Coordinator and Reception Specialist
Skin R&R Treatment —Reno, NV
- From $15 an hour
- Part-time
- Hospitality
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
HIRING EVENT - Sparks, NV
Metro One Loss Prevention Services Group (West Coast), Inc. —Sparks, NV
- $25 - $26 an hour
- 18 years or older
- CPR Certification
- High school diploma or GED
- Paid training
Quick Apply
10d
Unarmed Security Officer
Metro One Loss Prevention Services Group (West Coast), Inc. —Sparks, NV
- $25 - $26 an hour
- Online Application
- Background check
- 18 years or older
- Military
- Paid training
- Health insurance
Quick Apply
10d
Supply Chain Supervisor
JCPenney —Reno, NV
- $68,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Management
- Health savings account
- Paid holidays
Quick Apply
Warehouse Associate - Weekday Shift
Grove Collaborative —Reno, NV
- $18 an hour
- Part-time
- Background check
- 18 years or older
- OSHA
- AD&D insurance
- Disability insurance
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

jobs in Reno, NV

Director, Member Advocate Center

Workers' Compensation Claims Manager

Delivery Driver - Amazon Packages in Reno Sparks

Real Estate Assistant

Production Supervisor - Medical Device

Human Resources Clerical

Office Clerical

Assembler - Entry Level

Order Picker

Court Clerk

Executive Legal Assistant - True Crime Production Company

Patient Scheduler

Pizza Delivery Driver

Warehouse Associate

Package Handler - Part Time (Warehouse like)

Med Spa Patient Coordinator and Reception Specialist

HIRING EVENT - Sparks, NV

Unarmed Security Officer

Supply Chain Supervisor

Warehouse Associate - Weekday Shift

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