Top 14499 Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Delivery Driver - Amazon Packages in Reno Sparks
East West Logistix —Reno, NV
- $21.75 - $26.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
- Paid training
- Health insurance
Quick Apply
Production Supervisor - Medical Device
Hamilton Medical, Inc. —Reno, NV
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Business
- Disability insurance
- Health insurance
Inside Sales/Warehouse
Pacific Shore Stones —Reno, NV
- $22 - $24 an hour
- 8 hour shift
- Bilingual
- Background check
- Sales
- Paid training
- Disability insurance
Quick Apply
CDI Specialist (Clinical Documentation Improvement) - AI Trainer
DataAnnotation —Nevada
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
Stocker
Costco Wholesale Corporation —Reno, NV
- Merchandising
- Warehouse
- Entry level
- AD&D insurance
- Employee stock purchase plan
Assembler - Entry Level
Tecno Display —Sparks, NV
- $24 - $26 an hour
- Full-time
- Background check
- No experience needed
- In-person
- Paid time off
Quick Apply
4d
Court Clerk
The Second Judicial District Court —Reno, NV
- $36.28 - $47.17 an hour
- Online Application
- Ability to walk for extended periods
- Writing skills
- Office
- Health savings account
- Health insurance
Quick Apply
Light Vehicle Driver (Company Car Provided)
Service Measure LLC —Reno, NV
- $16 - $17 an hour
- Full-time
- Clean driving record
- Driver's License
- Entry level
Quick Apply
Budtender
Cannabis Dispensary —Sparks, NV
- $13 an hour
- Part-time
- Background check
- Databases
- 21 years or older
- Employee discount
Quick Apply
Executive Legal Assistant - True Crime Production Company
Media Production Company (Private Employer) —Sparks, NV
- $27 - $31 an hour
- Full-time
- Background check
- Google Workspace
- Mid-level
Quick Apply
Part Time Administrative Assistant
Stodtmeister Iron —Sparks, NV
- $18 - $20 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13h
Cleaner
Pizzava —Reno, NV
- $13 - $15 an hour
- Full-time
- Sanitation
- Driver's License
- In-person
- Paid training
- Health insurance
Quick Apply
Early Morning Breakfast Team Member | 4AM-11AM
TYG —Sparks, NV
- $18 - $20 an hour
- Part-time
- Cooking
- In-person
- Reliable transportation
- Employee discount
- Referral program
Quick Apply
Unarmed Security Officer
Metro One Loss Prevention Services Group (West Coast), Inc. —Sparks, NV
- $25 - $26 an hour
- Online Application
- Background check
- 18 years or older
- Military
- Paid training
- Health insurance
Quick Apply
8d
Unarmed Security Officer
Metro One Loss Prevention Services Group (West Coast), Inc. —Reno, NV
- $25 - $26 an hour
- Online Application
- Background check
- 18 years or older
- Military
- Paid training
- Health insurance
Quick Apply
5d
Medical Courier Box Truck Driver, 1099 Contractor
American Expediting Co. Inc. —Reno, NV
- Weekends as needed
- Background check
- Customer service
- Driver's License
13d
Warehouse Associate - Weekday Shift
Grove Collaborative —Reno, NV
- $18 an hour
- Part-time
- Background check
- 18 years or older
- OSHA
- AD&D insurance
- Disability insurance
Quick Apply
Bookkeeper - AI Trainer
DataAnnotation —Reno, NV
- $50 - $60 an hour
- Part-time
- Remote
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Package Handler - Part Time (Warehouse like)
FedEx —Sparks, NV
- $20.50 - $21.00 an hour
- Part-time
- Entry level
- Paid parental leave
- Health insurance

I want to receive the latest job alert for jobs in Reno, NV

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

jobs in Reno, NV

Director, Member Advocate Center

Delivery Driver - Amazon Packages in Reno Sparks

Production Supervisor - Medical Device

Inside Sales/Warehouse

CDI Specialist (Clinical Documentation Improvement) - AI Trainer

Stocker

Assembler - Entry Level

Court Clerk

Light Vehicle Driver (Company Car Provided)

Budtender

Executive Legal Assistant - True Crime Production Company

Part Time Administrative Assistant

Cleaner

Early Morning Breakfast Team Member | 4AM-11AM

Unarmed Security Officer

Unarmed Security Officer

Medical Courier Box Truck Driver, 1099 Contractor

Warehouse Associate - Weekday Shift

Bookkeeper - AI Trainer

Package Handler - Part Time (Warehouse like)

I want to receive the latest job alert for jobs in Reno, NV

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected