Top 59510 Jobs in Basking Ridge, NJ

Customer Success Specialist
MASTERCOOL, INC —Randolph, NJ
- $23 - $25 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
Entry-Level Live Event Audio Engineer / Perfect For College Students (No Resume Required)
POSH DJs —East Hanover, NJ
- $180 - $550 a day
- Part-time
- Clean driving record
- High school
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Receptionist
Mendham Animal Hospital —Mendham, NJ
- From $16 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Computer skills
- Employee discount
- Flexible schedule
Quick Apply
Administrative Assistant
Liberty Corner Presbyterian Church —Liberty Corner, NJ
- $22 - $27 an hour
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
6d
HR Business Partner V
Daiichi Sankyo —Basking Ridge, NJ
- $80 - $100 an hour
- Contract
- Master's degree
- Bachelor's degree
- US work authorization
- Dental insurance
- 401(k)
Crew Member
Chipotle —Basking Ridge, NJ
- $16.75 - $17.75 an hour
- Part-time
- Customer service
- Fast casual restaurant
- No experience needed
- Health insurance
- Dental insurance
Medical Receptionist
Chiropractic Care of Bedminster P C —Bedminster, NJ
- $19 - $21 an hour
- Part-time
- Microsoft Word
- Private practice
- In-person
Quick Apply
Banquet Server
Basking Ridge Country Club —Basking Ridge, NJ
- $17 an hour
- 8 hour shift
- Customer service
- Ability to walk for extended periods
- In-person
Quick Apply
Wait Staff/Server also buspersons needed
Cafe Rustica —Basking Ridge, NJ
- $6.05 an hour + tips
- Part-time
- Serving
- Customer service
- In-person
Quick Apply
Night Auditor/Guest Services
Pyramid Hotel Group —Basking Ridge, NJ
- $21 an hour
- Overnight shift
- Computer literacy
- Hotel
- High school diploma or GED
Crew Member
Chipotle —Bernardsville, NJ
- $16.50 - $17.50 an hour
- Part-time
- Customer service
- Fast casual restaurant
- No experience needed
- Health insurance
- Dental insurance
Dishwasher
Arbor Terrace Basking Ridge —Basking Ridge, NJ
- $18.25 an hour
- Part-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
Whole Foods Market —Morristown, NJ
- $17.00 - $25.40 an hour
- 8 hour shift
- Basic math
- Ability to lift 50 pounds
- Organizational skills
- Store discount
- Paid time off
Janitor
Excel Facility Services —Basking Ridge, NJ
- $24.95 an hour
- Part-time
- Communication skills
- Entry level
- Employee discount
Quick Apply
11d
Receptionist - Hybrid
IVI RMA North America —Basking Ridge, NJ
- $22 - $24 an hour
- Urgently hiring
- Computer literacy
- High school diploma or GED
- Computer skills
- AD&D insurance
- Paid holidays
Quick Apply
Dishwasher- On Call
Pyramid Hotel Group —Basking Ridge, NJ
- $19 an hour
- Part-time
- Hotel
- Ability to stand for extended periods
- Entry level
- Health insurance
- Paid time off
Flex Shopper - Part Time
Whole Foods Market —Madison, NJ
- $17.00 - $25.40 an hour
- 8 hour shift
- Hospitality
- 18 years or older
- English
- Store discount
- Paid time off
Front Desk/Call Center
NJ PEDIATRIC NEUROSCIENCE INSTITUTE —Morristown, NJ
- $18 - $24 an hour
- Full-time
- Spanish
- Microsoft Outlook
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Crew
Trader Joe's —Bridgewater, NJ
- $18 - $20 an hour
- Part-time
- Entry level
1d
Medical Receptionist
IVI RMA North America —Basking Ridge, NJ
- $23 - $27 an hour
- Urgently hiring
- Computer literacy
- High school diploma or GED
- Computer skills
- AD&D insurance
- Paid holidays
Quick Apply
6d

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Customer Success Specialist

MASTERCOOL, INC
Randolph, NJ

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spreadsheets
Research
Data-driven problem-solving
Productivity software

Full Job Description

Description:

About Mastercool

Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.

As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.

Requirements:

Position Summary

Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.

This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.

The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.

This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.

Key Responsibilities

Customer Inquiry Management

Serve as the primary point of contact for general customer inquiries.
Provide customers with order status, shipping updates, pricing information, and basic product support.
Resolve customer concerns professionally and efficiently.
Coordinate with internal departments to ensure timely issue resolution.
Maintain high customer satisfaction through proactive communication and follow-through.

UPS/FedEx Claims Management

Manage parcel claims involving lost, damaged, or delayed shipments.
Collect supporting documentation, photographs, and shipment information.
Coordinate directly with carriers to resolve claims efficiently.
Maintain accurate claim records and reporting.
Identify trends and opportunities to reduce future claims and improve shipping performance.

Order Processing & Customer Support Operations

Process customer purchase orders accurately and efficiently.
Verify pricing, quantities, shipping methods, and product information.
Maintain customer spreadsheets, reports, and operational tracking documents.
Provide phone support and professionally route incoming customer calls.
Assist with LTL freight inquiries and support dispute resolution activities when necessary.

AI, Technology & Process Improvement

Utilize Claude and other approved AI tools to improve productivity, customer communication, reporting, and operational efficiency.
Identify opportunities to automate repetitive tasks and streamline business processes.
Assist in the development and maintenance of AI-assisted workflows, prompts, templates, and standard operating procedures.
Analyze marketplace data, customer trends, and operational metrics to identify opportunities for improvement.
Support product content enhancement projects using AI-assisted research and content generation tools.
Participate in testing, implementation, and adoption of new software platforms, AI technologies, and digital commerce initiatives.
Assist with data cleanup, reporting improvements, and process optimization projects.
Serve as a technology advocate within the department by helping identify better ways to leverage software, automation, and AI tools.

Analytics & Reporting

Maintain customer service reports, dashboards, and tracking spreadsheets.
Analyze claims data, customer trends, and operational metrics.
Provide recommendations for improving efficiency and customer satisfaction.
Support management with reporting and special projects.
Utilize Excel and technology tools to generate insights and improve decision-making.

Qualifications

Required

Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn new technologies.

Preferred

Experience with UPS, FedEx, parcel claims, or logistics operations.
Experience with ERP systems and order processing platforms.
Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies.
Strong Excel skills including formulas, data analysis, and reporting.
Experience with process improvement or workflow optimization initiatives.
Manufacturing, distribution, or supply chain experience.
Experience working with customer support metrics and performance reporting.
Demonstrated ability to quickly learn and adopt new technologies.

What We Offer

Comprehensive benefits package
Paid time off and holidays
401(k) retirement plan
Career growth and development opportunities
Collaborative and team-oriented work environment

This Position is in the office. Salary Range $23 - $25 an hour

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Quick Apply

Refine Your Search

jobs in Basking Ridge, NJ

Customer Success Specialist

Entry-Level Live Event Audio Engineer / Perfect For College Students (No Resume Required)

Front Desk Receptionist

Administrative Assistant

HR Business Partner V

Crew Member

Medical Receptionist

Banquet Server

Wait Staff/Server also buspersons needed

Night Auditor/Guest Services

Crew Member

Dishwasher

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

Janitor

Receptionist - Hybrid

Dishwasher- On Call

Flex Shopper - Part Time

Front Desk/Call Center

Crew

Medical Receptionist

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