TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Handler (Warehouse like)
FedEx —Indianapolis, IN
- $17.20 an hour
- Part-time
- Ability to walk for extended periods
- No experience needed
- Ability to climb stairs
12d
Machine Operator
Indiana Steel Fabricating, Inc. —Indianapolis, IN
- $20 - $25 an hour
- Overtime
- Mid-level
- Forklift
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Reimbursement Analyst
Indiana Spine Group —Carmel, IN
- Full-time
- Background check
- Customer service
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
Unarmed Security Officer
Imperial Security —Clayton, IN
- $19 - $20 an hour
- 8 hour shift
- Background check
- Driver's License
- In-person
- Health insurance
- Dental insurance
Quick Apply
PART TIME Night Clean-Up 076
Crew Carwash —Camby, IN
- From $16 an hour
- Part-time
- 18 years or older
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Tuition reimbursement
- 401(k) matching
Stocker
Walmart —Camby, IN
- $14 - $27 an hour
- Overnight shift
- High school
- Forklift
- Ability to lift 50 pounds
- Paid jury duty
- Disability insurance
Bookseller - PT
Barnes & Noble, Inc. —Plainfield, IN
- Part-time
- Merchandising
- Children
- Entry level
- Paid parental leave
- Paid holidays
Personal Shopper (In-Store)
Walmart —Camby, IN
- $14 - $27 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
AI Training Generalist (No Prior Experience Needed) - Freelance AI Trainer Project
Meridial —Indianapolis, IN
- $20 an hour
- Remote
- No experience needed
- US work authorization
- Entry level
WT Parks Before and After School Child Care Avon Community Schools
Washington Township Park —Avon, IN
- $15 - $19 an hour
- 8 hour shift
- Spanish
- Childcare
- CPR Certification
- Employee discount
- Flexible schedule
Quick Apply
Process Tech
Hawkins Inc —Camby, IN
- $22 an hour
- Monday to Friday
- Forklift
- Microsoft Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Quick Apply
Kennel Receptionist
U Dirty Dawg —Greenwood, IN
- $14.50 - $15.00 an hour
- Part-time
- 18 years or older
- Medication administration
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
Material Handler (Warehouse like)
FedEx —Indianapolis, IN
- $18 an hour
- Part-time
- Ability to walk for extended periods
- Pass drug screening
- No experience needed
AT&T Sales Associate
Indiana Sales Solutions Group —Southport, IN
- $750 - $1,250 a week
- Full-time
- High school diploma or GED
- In-person
- Communication skills
Quick Apply
Automotive Title Clerk
DealerStrong —Indianapolis, IN
- $18 - $22 an hour
- Full-time
- Dealership
- Computer literacy
- Administrative experience
Quick Apply
Community Representative
Gray Residential —Indianapolis, IN
- $22 an hour
- Weekends as needed
- Office
- Residential
- In-person
Quick Apply
Delivery Driver
Key Remnant Delivery —Greenwood, IN
- $22.50 - $25.50 an hour
- Overtime
- Customer service
- Military
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Human Resource Specialist_Shift_1
Neovia —Greenwood, IN
- $20.57 - $25.15 an hour
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Entry Level Sales - Hiring Competitive People
Best Choice Roofing —Avon, IN
- $63,000 - $120,000 a year
- Choose your own hours
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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TIER 2 HELPDESK TECHNICIAN

Techlocity -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$27.25 - $30.00 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee stock ownership plan

Qualifications

Customer communication

Full Job Description

Tier 2 Helpdesk Technician

Techlocity | Indianapolis, IN (Hybrid) | Full-Time

Why This Role Matters

At Techlocity, we help businesses stay secure, productive, and connected through exceptional IT support and technology solutions. When our clients experience technical challenges, they count on us to restore service quickly, solve problems thoroughly, and prevent issues from happening again.

As a Tier 2 Helpdesk Technician, you will be the critical link between frontline support and senior engineering. You'll tackle complex technical issues, uncover root causes, and own resolutions that directly impact our clients' ability to operate effectively. If you enjoy solving challenging problems, working across diverse technologies, and building your technical expertise in a fast-paced MSP environment, this role offers the opportunity to make a meaningful impact every day.

About Us

Techlocity is a managed IT services provider that delivers technology solutions to organizations across a variety of industries. Our team partners with clients to provide reliable infrastructure, cybersecurity, cloud services, and day-to-day technical support.

What sets us apart is our commitment to solving problems the right way. We value curiosity, accountability, continuous learning, and teamwork. Our technicians are trusted advisors who build lasting relationships by delivering both technical expertise and exceptional service.

What You'll Own

As a Tier 2 Helpdesk Technician, you'll take ownership of technical issues that require deeper analysis and troubleshooting beyond initial support. You'll investigate, diagnose, resolve, document, and communicate solutions while collaborating with both clients and internal teams.

You'll work across multiple client environments and technologies, ensuring issues are resolved accurately and efficiently while maintaining a high standard of customer service.

How You'll Make an Impact

Solve Complex Technical Challenges

Investigate and resolve escalated support issues across Microsoft environments, servers, networks, and cloud platforms.
Analyze logs, metrics, and system behaviors to identify root causes and implement effective solutions.
Escalate issues to Tier 3 Engineering with complete documentation, supporting data, and clear impact assessments.

Support Critical Infrastructure

Troubleshoot Windows workstations and servers.
Administer and support Active Directory, Group Policy, DNS, DHCP, Kerberos, and Microsoft server services.
Assist with virtualization platforms including Hyper-V and VMware.

Manage Identity & Microsoft 365 Technologies

Resolve issues involving Exchange Online, Microsoft 365, Entra ID (Azure AD), MFA, Conditional Access, and authentication.
Support tenant migrations, domain transitions, licensing administration, and identity synchronization.

Diagnose & Support Network Environments

Troubleshoot routing, VPN, firewall, VLAN, NAT, and connectivity issues.
Apply networking knowledge to identify and resolve communication failures across client environments.

Strengthen Client Security & Reliability

Respond to endpoint security alerts and investigate potential threats.
Support patch management processes and validate successful deployments.
Verify backup integrity and disaster recovery readiness.

Deliver Outstanding Client Experiences

Provide remote and occasional onsite support.
Communicate technical concepts clearly to non-technical users.
Participate in client onboarding, infrastructure projects, and after-hours on-call rotation.

What We're Looking For

3–5 years of professional IT experience.
Previous experience in a Managed Service Provider (MSP) environment strongly preferred.
Hands-on experience supporting Windows Server, Active Directory, and Microsoft 365 environments.
Experience using RMM and PSA platforms (ConnectWise Manage and Datto RMM preferred).

Technical Expertise

Windows Server administration and troubleshooting.
Active Directory, Group Policy, and identity management.
Microsoft 365, Exchange Online, and Entra ID (Azure AD).
TCP/IP networking fundamentals and troubleshooting.
VPN technologies, routing, DNS, and network diagnostics.
PowerShell for administration and troubleshooting.
Hyper-V and/or VMware virtualization.
Working knowledge of Microsoft Azure and/or AWS.

Preferred Certifications

CompTIA Network+
CompTIA Security+
Microsoft Certifications
Cisco Certifications

What You'll Gain

A Career Path, Not Just a Job
Meaningful Technical Work
Collaborative Team Culture

Compensation, Benefits & Work Environment

Medical, dental, and vision insurance options.
Paid time off and paid holidays.
401(k) retirement plan.
Employee Stock Ownership Plan eligibility, subject to plan requirements.
Training and development opportunities to support continued technical growth.

Apply Today

If you're ready to move beyond basic troubleshooting and build your career solving complex technology challenges, we'd love to hear from you.

Join Techlocity and become part of a team that values technical excellence, continuous learning, and making a real impact for clients every day.

Apply today and take the next step in your IT career.

Quick Apply

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