Top 82745 Jobs in Houston, TX

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
Cargo Charter Specialist
National Air Cargo —Houston, TX
- $85,000 - $120,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
5d
Elevator Mechanic
Fortress Elevator —Houston, TX
- $28 - $32 an hour
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Sales Representative
Maddox Industrial Transformer —Houston, TX
- $88,800 - $92,600 a year
- Full-time
- Writing skills
- 11+ years
- Computer skills
Quick Apply
Commercial Banking Relationship Assistant/Lending Assistant
Gulf Capital Bank —Houston, TX
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Quality Control Inspector
CSAT Solutions —Houston, TX
- Full-time
- Entry level
- Time management
Quick Apply
13d
Retail Janitor (full-time)
Living Spaces —Humble, TX
- $13.25 - $17.20 an hour
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Paid holidays
- Employee assistance program
Quick Apply
12d
Inbound Sales Consultant - TX
Viking Cruises US —Texas
- $80,000 - $190,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- 5 years
- Senior level
- Paid training
- Employee stock purchase plan
Quick Apply
Debt Collector
FMA Alliance, Ltd —Houston, TX
- From $15 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Facilities Coordinator
Burnett Specialists —Houston, TX
- $22 - $27 an hour
- Temporary
- Mid-level
- Office
- Bachelor's degree
Quick Apply
14d
Hourly - Furniture Sales Associate- Humble
La-Z-Boy Furniture Galleries by Lebco Industries —Humble, TX
- $20 an hour
- Weekends as needed
- High school diploma or GED
- In-person
- Communication skills
- Employee discount
Quick Apply
14d
Production Associate
Effex Management Solutions —Houston, TX
- From $10 an hour
- Overtime
- No experience needed
- Ability to lift 50 pounds
- In-person
- Health insurance
- Dental insurance
Quick Apply
Security Officer - Office Building
GuardTexas —Houston, TX
- $16 an hour
- Overtime
- Writing skills
- English
- Office
Quick Apply
13d
Junior Internal Auditor
Buc-ee's —Pearland, TX
- Full-time
- ERP systems
- Office
- Finance
- Health insurance
- Dental insurance
Crew
AMC Theatres —Houston, TX
- $10.00 - $10.50 an hour
- Part-time
- No experience needed
- Cash register
- Ability to lift 50 pounds
- Employee assistance program
- Flexible schedule
Quick Apply
5d
Club Attendant
24 Hour Fitness USA, LLC —Houston, TX
- $14.42 an hour
- Customer service
- Writing skills
- High school diploma or GED
Quick Apply
Personal Associate – Entry Level
MAD Events & Advertising —Houston, TX
- $51,090.51 - $61,528.36 a year
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Paid training
- Health insurance
Quick Apply
6d
Helper
Zachry Group —Houston, TX
- Full-time
- Ability to lift 50 pounds
- Communication skills
- Outdoor work
6d
Doorman
Otium —Houston, TX
- From $25 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Overnight Ranger
Houston Zoo —Houston, TX
- Extended hours
- Driver's License
- Outdoor work
- Entry level
- Free parking
- Health savings account
Quick Apply

I want to receive the latest job alert for jobs in Houston, TX

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Jobs jobs near Houston, TX

Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

jobs in Houston, TX

Call Center Supervisor

Cargo Charter Specialist

Elevator Mechanic

Sales Representative

Commercial Banking Relationship Assistant/Lending Assistant

Quality Control Inspector

Retail Janitor (full-time)

Inbound Sales Consultant - TX

Debt Collector

Facilities Coordinator

Hourly - Furniture Sales Associate- Humble

Production Associate

Security Officer - Office Building

Junior Internal Auditor

Crew

Club Attendant

Personal Associate – Entry Level

Helper

Doorman

Overnight Ranger

I want to receive the latest job alert for jobs in Houston, TX

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected