Top 47261 Jobs in NV | SimplyHired

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Operator
Southwest Energy LLC —Elko, NV
- From $33.73 an hour
- 12 hour shift
- Background check
- Inventory management
- Ability to walk for extended periods
- Profit sharing
- Health savings account
Quick Apply
CDI Specialist (Clinical Documentation Improvement) - AI Trainer
DataAnnotation —Nevada
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
Haul Truck Operator
GRC Nevada Inc. —Luning, NV
- Full-time
- Background check
- Pass drug screening
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Manager, Disability Programming & Volunteer Services
Goodwill of Southern Neveada —Las Vegas, NV
- $60,000 - $65,000 a year
- Full-time
- Background check
- Spanish
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Street Outreach Worker
Catholic Charities of Northern Nevada —Washoe County, NV
- $25 - $29 an hour
- Weekends as needed
- Background check
- Spanish
- Ability to walk for extended periods
- 403(b) matching
- Health insurance
Quick Apply
Special Agent
Federal Bureau of Investigation —Las Vegas, NV
- $103,326 - $133,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
11d
Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Las Vegas, NV
- Computer literacy
- High school diploma or GED
- Criminal background check
- Paid training
Spirit Team Member Pipeline
Allegiant Air —Las Vegas, NV
- Full-time
- Entry level
Airbnb / Turnover Cleaning Specialists (High Priority)
Cleaning Cuties —Las Vegas, NV
- $25 - $45 an hour
- Contract
- Hospitality
- Mid-level
- Reliable transportation
- Flexible schedule
Quick Apply
Phoenix - Open Pit Haul Truck Operator
Barrick Gold Corporation —Battle Mountain, NV
- Full-time
- Basic math
- No experience needed
- Outdoor work
- Health insurance
- Dental insurance
Stagehand
Thomas & Mack Center —Las Vegas, NV
- Part-time
- Entry level
Alloy Drilling General Interest Application
Alloy Drilling LLC —Elko, NV
- $25 - $42 an hour
- Overtime
- Pass drug screening
- No experience needed
- Ability to lift 50 pounds
- Mileage reimbursement
- Health insurance
Quick Apply
Member Service Assistant
Costco Wholesale Corporation —Las Vegas, NV
- Entry level
- AD&D insurance
- Employee stock purchase plan
Loss Prevention Clerk
Costco Wholesale Corporation —Las Vegas, NV
- Entry level
- AD&D insurance
- Employee stock purchase plan
Haul Truck Operator
Coeur Mining —Lovelock, NV
- $26.68 - $41.25 an hour
- 12 hour shift
- Mid-level
- Outdoor work
- Commercial
- Health insurance
- Dental insurance
Quick Apply
Remote Driver (day shifts)
Vay —Las Vegas, NV
- $18 - $25 an hour
- Day shift
- Google Workspace
- Clean driving record
- Pass drug screening
- Dental insurance
- 401(k)
Quick Apply
4d
Professional Airbnb cleaning
Great Cleaning —Las Vegas, NV
- $35 - $40 an hour
- Contract
- Background check
- Hospitality
- Heavy lifting
- Flexible schedule
Quick Apply
8d
General Job Interest Form
FKLV LLC —Las Vegas, NV
- Entry level
Quick Apply
Baker
Costco Wholesale Corporation —Las Vegas, NV
- Bakery
- Entry level
- AD&D insurance
- Employee stock purchase plan

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

jobs in NV

Director, Member Advocate Center

Operator

CDI Specialist (Clinical Documentation Improvement) - AI Trainer

Haul Truck Operator

Manager, Disability Programming & Volunteer Services

Street Outreach Worker

Special Agent

Inbound Answering Service Operator

Spirit Team Member Pipeline

Airbnb / Turnover Cleaning Specialists (High Priority)

Phoenix - Open Pit Haul Truck Operator

Stagehand

Alloy Drilling General Interest Application

Member Service Assistant

Loss Prevention Clerk

Haul Truck Operator

Remote Driver (day shifts)

Professional Airbnb cleaning

General Job Interest Form

Baker

I want to receive the latest job alert for jobs in NV

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